Fetch Softworks

No such file or directory - FileZilla works though (11 posts)

• Started 8 years ago by S Morgan
• Latest reply 8 years ago from tutmoses

• S Morgan Member

  Hi,

  I'm getting an error with Fetch, but can use the same credentials, etc. with FileZilla and the connection works plus I'm able to see the folders within. Please see Error below.

  Server responded: "syserr: No such file or directory, file: e:\ftp\localuser\affiniontn\"

  I unchecked the "Use 'LIST -al' command to reveal hidden items and it's still not working. If you need the log, I can send it via email. Please provide email address if needed.

  Thanks.

  Sean

  Posted 8 years ago #

• Jim Matthews Administrator

  Hi,

  You can send the transcript to bugs@fetchsoftworks.com .

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 8 years ago #

• S Morgan Member

  Hello,

  I still haven't received a response regarding this and have sent two emails to bugs@fetchsoftworks.com at the end of August. Is this something that can be fixed?

  Thanks.

  Sean

  Posted 8 years ago #

• Jim Matthews Administrator

  I apologize. I see your messages, and have sent a reply. Please let me know if you haven't received it.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 8 years ago #

• S Morgan Member

  Below is what I see in my email. I don't see any other reply. -Sean

  Jim Matthews replied to the topic 'No such file or directory - FileZilla works though' on the Fetch Message Board.

  View the reply

  Best,
  Your friends at Fetch Softworks

  Unsubscribe from this topic

  Posted 8 years ago #

• Jim Matthews Administrator

  I'm sorry again -- I don't know why my message did not make it through.

  Thank you for sending the transcript. It shows a problem that I last saw nine years ago. Fetch asks the server for the home directory path, and the server replies (in this case it says "/home"). Fetch then asks for information about the /home directory, and the server replies that there's no such file or directory (?!?). It further says that there's no file or directory at e:\ftp\localuser\affiniontn\, which appears to be an Windows file path that's internal to the server.

  My best guess is that the server is misconfigured. Is the server being administered by your company, or is it external?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 8 years ago #

• S Morgan Member

  It's external. Is there any more information that I can provide them to make this work with Fetch?

  Posted 8 years ago #

• Jim Matthews Administrator

  I would tell them that you're getting a "syserr: No such file or directory, file: e:\ftp\localuser\affiniontn\" error when you try to login to their SFTP server. They should be able to check the server logs for additional error information. And they should be able to see if that directory exists.

  In the meantime, would you be willing to try a modified version of Fetch that tries to work around this server issue? I can't promise that it will work, but I can give it a shot.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 8 years ago #

• S Morgan Member

  I would be happy to try a modified version. Thanks. Sean

  Posted 8 years ago #

• Jim Matthews Administrator

  That's great. I'll get to work on the modified version, and be in touch.

  Posted 8 years ago #

• tutmoses Member

  I've just encountered this problem but solved it by creating the directory on the remote server first in Filezilla and then once that had successfully listed, transferring the files into it. It seems that sometimes Filezilla stumbles if a folder is carried across - it doesn't have time to create the folder before trying to put files in it.

  Posted 8 years ago #