Fetch Softworks

Not able to connect where previously could (28 posts)

• Started 10 years ago by Barbara
• Latest reply 4 years ago from Jim Matthews

• Barbara Member

  I am not able to connect to my website thru Fetch though I previously could for years. Just got new Power Mac and am able to connect to other FTP site but not my own. Everyone else is able to connect to it so I know it is fine. Please help. So far everyone else has not been able to help me! All my passwords etc are correct.
  Thanks
  Barbara

  Posted 10 years ago #

• Jim Matthews Administrator

  Hi Barbara,

  The next time you can't connect could you choose "Fetch Transcript" from the Window menu and post the contents here, or else submit them at http://fetchsoftworks.com/fetch/feedback ? I'll take a look and let you know what I find.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 10 years ago #

• Barbara Member

  Hi Jim,
  I emailed to you at feedback. Would it be possible to get back to me soon?
  Thanks
  Barbara

  Posted 10 years ago #

• Jim Matthews Administrator

  Thanks, I got your message and have sent back a suggested preference setting that may help.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 10 years ago #

• Barbara Member

  where can I find the suggested pref?

  Posted 10 years ago #

• Jim Matthews Administrator

  Did my email not arrive? You might want to check your spam filter, to see if it flagged my message (sent about an hour ago). Here's what I wrote:

  I would try checking the "Do not send ADAT probe command" checkbox in the "Obscure" section of Fetch Preferences. Does that help? If not, could you send a new transcript?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 10 years ago #

• Barbara Member

  Jim I LOVE YOU!!! You solved it - you are my hero for the day! Great job!!
  btw what does ADAT probe command mean? or is it too much to explain quickly
  XOXO
  Barbara

  Posted 10 years ago #

• Jim Matthews Administrator

  I'm glad that worked! Fetch sends the ADAT command to check whether the server supports certain security options, but in this case it seemed to just confuse the server.

  Posted 10 years ago #

• Barbara Member

  Well thanks again!!

  Posted 10 years ago #

• Johno Verity Member

  I have been using Fetch now without problems for a few years. I seem to have exactly the same problem as Barbara, My girlfriend's laptop has fetch and hers works fine. Mine just stopped working a few months back. I get the message "A server firewall might be blocking passive mode (PASV)" though we both travel together and use many different internet connections and hers always works though mine never does.

  Any ideas would be a huge help thanks.

  Johno

  Posted 10 years ago #

• Jim Matthews Administrator

  Hi Johno,

  The next time you get that error could you choose "Fetch Transcript" from the Window menu and submit the contents at http://fetchsoftworks.com/fetch/feedback ? If your girlfriend's laptop can connect to the same server with the same Internet connection it would be helpful to submit her transcript as well. I'll take a look and let you know what I find.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 10 years ago #

• Johno Verity Member

  Hello Jim,

  Thanks for getting in touch so promptly.
  Here's what my girlfriend's laptop says;

  Fetch 5.7.3 (5H683) Intel (Web Store) running on Mac OS X 10.8.5 (12F45) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH55001-6BXH-F3GG T
  Connecting to legsofsteel.eu port 21 (Mac OS X firewall is allowing connections) (08/04/2014 14:47)
  Connected to 212.227.206.102 port 21 (08/04/2014 14:47)
  220 FTP Server ready.
  USER u75517751-ftp
  331 Password required for u75517751-ftp
  PASS
  230 User u75517751-ftp logged in
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is the current directory
  CWD The LOSt/
  250 CWD command successful
  PWD
  257 "/The LOSt" is the current directory
  TYPE A
  200 Type set to A
  PASV
  227 Entering Passive Mode (212,227,206,102,207,178).
  Making data connection to 212.227.206.102 port 53170
  LIST -al
  150 Opening ASCII mode data connection for file list
  drwxr-xr-x 2 u75517751-ftp ftpusers 51 Jan 10 10:59 .
  drwxr-xr-x 5 u75517751-ftp ftpusers 67 Jan 18 23:50 ..
  -rw----r-- 1 u75517751-ftp ftpusers 2944877679 Jan 10 04:15 The_LOSt.mov
  -rw----r-- 1 u75517751-ftp ftpusers 494347917 Jan 7 05:17 The_LOSt_Teaser.mov
  226 Transfer complete

  Here's what mine says to the same site;

  Fetch 5.7.3 (5H683) Intel (Web Store) running on Mac OS X 10.7.5 (11G63b) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH55001-6BXH-F3GG T
  Connecting to legsofsteel.eu port 21 (Mac OS X firewall is limiting connections to specific applications) (08/04/2014 14:47)
  Connected to 212.227.206.102 port 21 (08/04/2014 14:47)
  220 FTP Server ready.
  USER u75517751-ftp
  331 Password required for u75517751-ftp
  PASS
  230 User u75517751-ftp logged in
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is the current directory
  PWD
  257 "/" is the current directory
  TYPE A
  200 Type set to A
  PORT 10,9,0,34,209,11
  500 Illegal PORT command
  PASV
  227 Entering Passive Mode (212,227,206,102,244,156).
  Making data connection to 212.227.206.102 port 62620
  ABOR
  FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 17041815 reply_received = 17041815 TickCount() - reply_received = 0
  FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 17041816 reply_received = 17041815 TickCount() - reply_received = 1
  FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 17041821 reply_received = 17041815 TickCount() - reply_received = 6
  226 Abort successful
  ftp_list: 2,-30000 (state == GETTING_LIST)
  Fetch could not get the file list because the FTP server sent an unexpected response. (Check the Fetch Transcript window for more information.)
  PWD
  257 "/" is the current directory
  Update check skipped at 08/04/2014 14:49 (next check after 14/04/2014 04:01)
  PWD
  257 "/" is the current directory

  The things I have tried without any success are turing on and off the PASV mode in the preferences, I've also tried turning on and off the firewall on my laptop. Thank you very much for any help you can offer,

  Johno

  Posted 10 years ago #

• Jim Matthews Administrator

  Thanks for posting those, that's very helpful. The only two differences I see in the transcripts are that your girlfriend's laptop has the OS X firewall turned off, while yours is limiting connections to specific applications (hopefully including Fetch), and that your girlfriend's laptop is running OS X 10.8.5 while yours is running 10.7.5. You mention that you've tried turning off your firewall; I would try that again. I don't know why it would make a difference, but have you considered upgrading to 10.8 (Mountain Lion)?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 10 years ago #

• Johno Verity Member

  Hello Jim,

  I've just tried turning my firewall off though again it doesn't work;

  Fetch 5.7.3 (5H683) Intel (Web Store) running on Mac OS X 10.7.5 (11G63b) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH55001-6BXH-F3GG T
  Connecting to legsofsteel.eu port 21 (Mac OS X firewall is limiting connections to specific applications) (08/04/2014 14:47)
  Connected to 212.227.206.102 port 21 (08/04/2014 14:47)
  220 FTP Server ready.
  USER u75517751-ftp
  331 Password required for u75517751-ftp
  PASS
  230 User u75517751-ftp logged in
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is the current directory
  PWD
  257 "/" is the current directory
  TYPE A
  200 Type set to A
  PORT 10,9,0,34,209,11
  500 Illegal PORT command
  PASV
  227 Entering Passive Mode (212,227,206,102,244,156).
  Making data connection to 212.227.206.102 port 62620
  ABOR
  FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 17041815 reply_received = 17041815 TickCount() - reply_received = 0
  FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 17041816 reply_received = 17041815 TickCount() - reply_received = 1
  FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 17041821 reply_received = 17041815 TickCount() - reply_received = 6
  226 Abort successful
  ftp_list: 2,-30000 (state == GETTING_LIST)
  Fetch could not get the file list because the FTP server sent an unexpected response. (Check the Fetch Transcript window for more information.)
  PWD
  257 "/" is the current directory
  Update check skipped at 08/04/2014 14:49 (next check after 14/04/2014 04:01)
  PWD
  257 "/" is the current directory
  PWD
  257 "/" is the current directory
  PWD
  257 "/" is the current directory
  PWD
  257 "/" is the current directory
  QUIT
  221 Goodbye.
  Connecting to legsofsteel.eu port 21 (Mac OS X firewall is allowing connections) (08/04/2014 15:10)
  Connected to 212.227.206.102 port 21 (08/04/2014 15:10)
  220 FTP Server ready.
  USER u75517751-ftp
  331 Password required for u75517751-ftp
  PASS
  230 User u75517751-ftp logged in
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is the current directory
  PWD
  257 "/" is the current directory
  TYPE A
  200 Type set to A
  PASV
  227 Entering Passive Mode (212,227,206,102,231,203).
  Making data connection to 212.227.206.102 port 59339
  ABOR
  FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 17122811 reply_received = 17122811 TickCount() - reply_received = 0
  FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 17122811 reply_received = 17122811 TickCount() - reply_received = 0
  FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 17122816 reply_received = 17122811 TickCount() - reply_received = 5
  226 Abort successful
  PORT 10,9,0,34,209,39
  500 Illegal PORT command
  ftp_list: 2,-30037 (state == GETTING_LIST)
  Fetch could not get the file list because there was a timeout trying to establish a passive mode data connection. (A server firewall might be blocking passive mode (PASV) transfers. Please ask the server administrator for help.)
  PWD
  257 "/" is the current directory
  PWD
  257 "/" is the current directory
  PWD
  257 "/" is the current directory
  PWD
  257 "/" is the current directory
  PWD
  257 "/" is the current directory
  QUIT
  221 Goodbye.

  My girlfriend's laptop worked before she upgraded to 10.8.5 (my laptop used to work without problems btw). I'm not too sure about upgrading to Mountain lion just on a hunch as it costs money and I don't want to upgrade to Mavericks as it has so many poor reviews.
  I've tried uninstalling Fetch a couple of times (including turning off the computer after using app delete) and re-installed it with no luck.

  Really not very keen to have to buy a new ftp app as I liked how simple Fetch is and I feel like it should really just work for me.

  Any other advice would be much appreciated.

  Thank you.

  Posted 10 years ago #

• Jim Matthews Administrator

  Thanks for trying that. Let's see if you can connect using the built-in command line FTP client:

  1) In the Finder, choose "Utilities" from the Go menu
  2) Open Terminal
  3) Type:

  ftp u75517751-ftp@legsofsteel.eu

  and hit Return
  4) You will be prompted to enter your password. Once you are logged in, type the following commands:

  debug
  ls

  You should either get a file list or an error. Either way, could you post what you see?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 10 years ago #

• Johno Verity Member

  Thanks Jim,

  I think I've done this right. Here's the result;

  Last login: Tue Apr 8 16:53:23 on ttys000
  Johnos-MacBook-Pro:~ johnoverity$ ftp u75517751-ftp@legsofsteel.eu
  Trying 212.227.206.102...
  Connected to legsofsteel.eu.
  220 FTP Server ready.
  331 Password required for u75517751-ftp
  Password:
  230 User u75517751-ftp logged in
  Remote system type is UNIX.
  Using binary mode to transfer files.
  ftp>
  ftp> debug
  Debugging on (ftp_debug=1).
  ftp> ls
  ---> EPSV
  229 Entering Extended Passive Mode (|||53573|)
  229 Entering Extended Passive Mode (|||53573|)
  ftp: Can't connect to `212.227.206.102': Operation timed out
  ---> EPRT |1|10.9.0.34|53751|
  500 Illegal EPRT command
  disabling epsv4 for this connection
  ---> PORT 10,9,0,34,209,247
  500 Illegal PORT command
  ---> LIST

  421 Service not available, remote server timed out. Connection closed.
  ftp>

  Posted 10 years ago #

• Jim Matthews Administrator

  It looks like the command-line ftp client is running into the same problem as Fetch.

  Is there any difference between the way that your Mac and your girlfriend's are connected to the Internet? E.g. are you both using WiFi on the same WiFi network?

  Also, have you installed any third-party network monitoring or security software, such as Little Snitch or an anti-virus package?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 10 years ago #

• Johno Verity Member

  Definitely on the same wifi as my girlfriend's laptop, this same problem occurs when we are connected to several different wifi connections too as we travel a fair bit. She can always use Fetch and I can't.

  As far as I know I've never set up any anti virus packages. I've never heard of little snitch.

  Posted 10 years ago #

• Jim Matthews Administrator

  This is very mysterious. Could you send a system profile to bugs@fetchsoftworks.com ? To collect a system profile, choose "About this Mac" from the Apple menu, then click the More Info… button. Then click the System Report… button, and choose Save from the File menu to save the report.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 10 years ago #

• Johno Verity Member

  Hello Jim,

  Sent that e-mail last night. Thanks very much for this,

  Johno

  Posted 10 years ago #

• Royden Member

  I tried to uploaded 27 pdf documents but pages 7, 8, and 9 would not upload. This is what I get.

  TYPE I
  200 Type set to I
  PASV
  227 Entering Passive Mode (64,59,128,134,202,43)
  Making data connection to 64.59.128.134 port 51755
  STOR page7.pdf
  150 Opening BINARY mode data connection for page7.pdf
  550 page7.pdf: Input/output error
  Unsuccessful upload of page7.pdf as binary data (837,457/837,457 bytes, 69,788 bytes/sec, 0:12 elapsed) stopped at 26/4/14, 21:38 (error: 2,-30000)
  ftp_store: 2,-30000 (state == RPUT_CLOSING)
  retry_failed_operation derr = 2, -30000 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 0
  Upload of page7.pdf failed, retrying
  ABOR
  FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 18657407 reply_received = 18657407 TickCount() - reply_received = 0
  FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 18657407 reply_received = 18657407 TickCount() - reply_received = 0
  FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 18657407 reply_received = 18657407 TickCount() - reply_received = 0
  FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 18657462 reply_received = 18657407 TickCount() - reply_received = 55
  426 Transfer aborted. Data connection closed.
  SIZE page7.pdf
  226 Abort successful
  PASV
  213 837457
  Making data connection to 81.0.0.0 port 0
  ftp_setup_dataconn() passive mode dataconn failed, result = 1,49
  PASV
  227 Entering Passive Mode (64,59,128,134,187,19)
  Making data connection to 64.59.128.134 port 47891
  STOR page7.pdf
  227 Entering Passive Mode (64,59,128,134,194,171)
  ftp_store_setup: 1,49 (state == RPUT_SETTING_UP)
  retry_failed_operation derr = 1, 49 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 1
  Error setting up upload of page7.pdf, will retry (attempt #2)
  PWD
  ABOR
  FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 18659067 reply_received = 18659067 TickCount() - reply_received = 0
  FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 18659069 reply_received = 18659067 TickCount() - reply_received = 2
  FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 18659069 reply_received = 18659067 TickCount() - reply_received = 2
  FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 18659967 reply_received = 18659067 TickCount() - reply_received = 900
  FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 18659968 reply_received = 18659067 TickCount() - reply_received = 901

  Posted 9 years ago #

• Jim Matthews Administrator

  Hi,

  This line in the transcript:

  550 page7.pdf: Input/output error

  indicates that the server is having a problem saving the page7.pdf file. I would send that to the server administrator -- it may indicate a problem that they need to fix on their end.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 9 years ago #

• Royden Member

  Thanks Jim, I also have the same problem with pages 8 and 9. Will send this to the server administrator.

  Roy

  Posted 9 years ago #

• Fred Member

  I have used fetch for years and been very happy with it!

  I currently use an iMac and a MacBook Pro
  Both are running 10.14.5

  the Fetch version is 5.7.7

  Fetch will not connect on either machine
  Looking for help.
  I have files I need to upload asap.

  Blessings,

  Posted 4 years ago #

• Fred Member

  I have used fetch for years and been very happy with it!

  I currently use an iMac and a MacBook Pro
  Both are running 10.14.5

  the Fetch version is 5.7.7

  Fetch will not connect on either machine
  Looking for help.
  I have files I need to upload asap.

  Blessings,

  Posted 4 years ago #

• Jim Matthews Administrator

  Hi Fred,

  I got your email and sent a reply. Let me know if you did not receive my answer.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 4 years ago #

• RG Member

  Having the same issue as Fred. Latest MacOS version and Fetch version. I now cannot connect. Getting and SFTP connection could not be opened or incorrect username/password although they are the exact same as before when I was able to connect.

  Posted 4 years ago #

• Jim Matthews Administrator

  Hi RG,

  After you get the error could you choose "Fetch Transcript" from the Window menu and send me the contents of that window at https://fetchsoftworks.com/fetch/feedback ?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 4 years ago #