Fetch Softworks

not connecting, timed out (4 posts)

• Started 14 years ago by LW
• Latest reply 14 years ago from Scott McGuire

• LW Member

  Help, please, I am under deadline to send some files! Just bought/upgraded to the new Fetch 5.2.2 a couple of days ago. Just before that, Fetch worked fine. I cannot remember if I have uploaded files since then on Fetch. Anyway, Fetch is not working now. I have not changed anything.
  I am getting this message:

  "An FTP connection to www.suvfilm.com could not be opened because the connection timed out.

  There might be problem with your network, or the server might not be responding"

  Here is the Fetch Transcript:

  Fetch 5.5.2 (5E703) PowerPC running on Mac OS X 10.5.8 (9L31a) PowerPC English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH55001-9BPK-2H5X T
  Connecting to www.suvfilm.com port 21 (Mac OS X firewall is allowing connections) (9/26/09 9:38 PM)
  Update check skipped at 9/26/09 9:40 PM (next check after 9/27/09 7:23 AM)
  Connecting to www.suvfilm.com port 21 (Mac OS X firewall is allowing connections) (9/26/09 9:52 PM)

  Posted 14 years ago #

• LW Member

  Now Fetch is perpetually "Getting Server Info"...

  Fetch Transcript
  --------- Welcome to Pure-FTPd [TLS] ----------
  You are user number 2 of 50 allowed.
  Local time is now 21:32. Server port: 21.
  This is a private system - No anonymous login
  IPv6 connections are also welcome on this server.
  220 You will be disconnected after 15 minutes of inactivity.
  USER suvfilmc
  331 User suvfilmc OK. Password required
  PASS
  230-User suvfilmc has group access to: suvfilmc
  User suvfilmc has group access to: suvfilmc
  230 OK. Current restricted directory is /
  SYST
  215 UNIX Type: L8
  PWD
  Update check skipped at 9/26/09 10:34 PM (next check after 9/27/09 7:23 AM)

  Posted 14 years ago #

• LW Member

  I am getting this message now:
  "An FTP connection to "www.suvfilm.com" could not be opened because the FTP server dropped the connection.

  Try again, or contact the server administrator to verify that the server is running."

  and here is the complete transcript:

  Fetch 5.5.2 (5E703) PowerPC running on Mac OS X 10.5.8 (9L31a) PowerPC English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH55001-9BPK-2H5X T
  Connecting to www.suvfilm.com port 21 (Mac OS X firewall is allowing connections) (9/26/09 10:32 PM)
  Connected to 74.54.210.201 port 21 (9/26/09 10:32 PM)
  220---------- Welcome to Pure-FTPd [TLS] ----------
  --------- Welcome to Pure-FTPd [TLS] ----------
  220-You are user number 2 of 50 allowed.
  --------- Welcome to Pure-FTPd [TLS] ----------
  You are user number 2 of 50 allowed.
  220-Local time is now 21:32. Server port: 21.
  --------- Welcome to Pure-FTPd [TLS] ----------
  You are user number 2 of 50 allowed.
  Local time is now 21:32. Server port: 21.
  220-This is a private system - No anonymous login
  --------- Welcome to Pure-FTPd [TLS] ----------
  You are user number 2 of 50 allowed.
  Local time is now 21:32. Server port: 21.
  This is a private system - No anonymous login
  220-IPv6 connections are also welcome on this server.
  --------- Welcome to Pure-FTPd [TLS] ----------
  You are user number 2 of 50 allowed.
  Local time is now 21:32. Server port: 21.
  This is a private system - No anonymous login
  IPv6 connections are also welcome on this server.
  220 You will be disconnected after 15 minutes of inactivity.
  USER suvfilmc
  331 User suvfilmc OK. Password required
  PASS
  230-User suvfilmc has group access to: suvfilmc
  User suvfilmc has group access to: suvfilmc
  230 OK. Current restricted directory is /
  SYST
  215 UNIX Type: L8
  PWD
  Update check skipped at 9/26/09 10:34 PM (next check after 9/27/09 7:23 AM)
  get_reply():con_conn->Getline() returns 1,60
  ftp_info: 2,-30014 (state == GETTING_INFO)

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi,

  This all likely indicates there is a problem with the server, instead of with Fetch.

  But you can download the previous version of Fetch, version 5.3.1, from our downloads page, and give it a try and see if it connects successfully.

  If Fetch 5.3.1 can connect when 5.5.2 cannot, let us know.

  If Fetch 5.3.1 cannot connect either, you should contact the company or people who run the server and ask them to make sure the server is functioning properly. Please let us know if you have questions after talking to them.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Edited 14 years ago #