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Not working! Help! (8 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 19 years ago by Ben
  • Latest reply 19 years ago from Jim Matthews
  • Ben Member

    I cannot log on to my website with fetch, on my G4 laptop, running 10.3.3. I log on, it says it's connecting, says it's looking for files and then just stalls out, eventually throwing a disconnect or an error saying it can't find the files. I am connecting over airport, and my Fetch software on my OS9 works fine via airport. I have included the fetch transcript. Please help as I bought this software for a trip but won't be able to go if I can't get it working!

    Fetch 4.0.3 System 0x1033 Serial FETCHFL001-00J6-B082 TR
    Connecting to www.shipyard.com port 21 (5/12/04 9:37:16 PM)
    220 rrweb3 Microsoft FTP Service (Version 4.0).
    USER shipyard
    331 Password required for shipyard.
    PASS
    230-welcome road runner pro ftp~

    230 User shipyard logged in.
    SYST
    215 Windows_NT version 4.0
    PWD
    257 "/shipyard" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    SITE DIRSTYLE
    200 MSDOS-like directory output is off
    PWD
    257 "/shipyard" is current directory.
    PASV
    227 Entering Passive Mode (208,5,177,145,13,63).
    LIST
    426 Connection closed; transfer aborted.
    ftp_list: -30000 (state == GETTING_LIST)
    PWD
    257 "/shipyard" is current directory.

    Posted 19 years ago #

  • Jim Matthews Administrator

    The first thing I'd try is unchecking the "Use passive mode transfers (PASV)" box in the Firewall section of Fetch Preferences. Does that help?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 19 years ago #

  • Ben Member

    That worked like a charm. Do you have the time to explain why? (I am kind of new-ish to this...)

    Posted 19 years ago #

  • Jim Matthews Administrator

    FTP data connections can be made two ways, in PASV mode (from the client -- your Mac -- to the server) or non-PASV mode (from the server to the client). Usually either mode works, but if there's a firewall at the server end PASV mode may fail, and if there's a firewall at the client end non-PASV may fail.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 19 years ago #

  • Brad Member

    I am having this same problem... bought fetch and its doing the same thing as BEn had.

    I did not have pasive mode checked, it did not work, I checked passive mode, it did not work.

    Stalling at "Getting file list".

    OS 10.3.2
    g4 450

    Thanks in advance,
    Brad

    Posted 19 years ago #

  • Brad Member

    Sorry for got to mention that when it does time out.. i get a pop up window with msg:
    "Server response: Cant open data connection."

    Posted 19 years ago #

  • Brad Member

    Geeze.. :) sorry..

    BTW, Im not using airport networking. Just a plain old ethernet cable modem :)

    Posted 19 years ago #

  • Jim Matthews Administrator

    Brad: do you have the Firewall feature in the Sharing panel of System Preferences turned on? If so, does Fetch work when you turn it off (and have "Use passive mode transfers (PASV)" unchecked)?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 19 years ago #

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