Fetch Softworks

Odd connection problem (7 posts)

• Started 14 years ago by Lisa
• Latest reply 14 years ago from Scott McGuire

• Lisa Member

  Sorry to be back so soon but I have another problem. I'm trying to connect to a windows server. The login information I'm using is correct and I seem to be able to log in but when I do rather than getting a file list I am getting a single file that is labeled:

  D:\home\-al not found

  When I click it I get the error message:

  Fetch could not open or get "D:\home\-al not found" because the server says you do not have the required permissions. Contact the server administrator if you think you should have permission to take this action. Server responded: "CWD failed. No permission"

  Here's the transcript:

  Fetch 5.3.1 (5D226) Intel running on Mac OS X 10.4.11 (8S2167) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH5X001-73QN-8PGE T
  Connecting to 88.208.194.175 port 21 (Mac OS X firewall is off) (5/6/09 23:22:26)
  Connected to 88.208.194.175 port 21 (5/6/09 23:22:26)
  220-W E L C O M E :-)
  220 (c) Matrix Servers Ltd.
  USER timmarchant
  331 Password required for timmarchant.
  PASS
  230 User timmarchant logged in.
  SYST
  215 UNIX Type: L8 Internet Component Suite
  PWD
  257 "D:/home/" is current directory.
  MACB ENABLE
  500 'MACB': command not understood.
  PWD
  257 "D:/home/" is current directory.
  TYPE A
  200 Type set to A.
  PASV
  227 Entering Passive Mode (88,208,194,175,7,145).
  Making data connection to 88.208.194.175 port 1937
  LIST -al
  150 Opening data connection for directory list.
  D:\home\-al not found
  226 File sent ok

  The same login details in Dreamweaver brings up the directory listing. Do I need to change something in my settings?

  Many thanks.

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Lisa,

  Could you please try downloading our newest version of Fetch, version 5.5, and see if it can list the files successfully? As we do with every Fetch version, we have made improvements to its ability to communicate with certain kinds of servers.

  You can get it from our home page at: http://fetchsoftworks.com

  Please put Fetch 5.5 in a separate, new folder so that it doesn't replace your current version of Fetch. (Fetch 5.5 is a paid upgrade, that's why I don't want you to replace your existing copy of Fetch. But you can try it for 15 days, which will be long enough to do this test.)

  If Fetch 5.5 cannot list the files successfully either, please send me the transcript from it.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Lisa Member

  Hi Scott,

  It has exactly the same listing as the old version. Here's the transcript:

  Fetch 5.5 (5E596) Intel running on Mac OS X 10.4.11 (8S2167) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Expires 23/06/2009 T
  Update check skipped at 08/06/2009 12:21 (next check after 09/06/2009 04:59)
  Connecting to 88.208.194.175 port 21 (Mac OS X firewall is off) (08/06/2009 12:24)
  Connected to 88.208.194.175 port 21 (08/06/2009 12:24)
  220-W E L C O M E :-)
  220 (c) Matrix Servers Ltd.
  USER timmarchant
  331 Password required for timmarchant.
  PASS
  530 Login incorrect.
  Connecting to 88.208.194.175 port 21 (Mac OS X firewall is off) (08/06/2009 12:24)
  Connected to 88.208.194.175 port 21 (08/06/2009 12:24)
  220-W E L C O M E :-)
  220 (c) Matrix Servers Ltd.
  USER timmarchant
  331 Password required for timmarchant.
  PASS
  230 User timmarchant logged in.
  SYST
  215 UNIX Type: L8 Internet Component Suite
  PWD
  257 "D:/home/" is current directory.
  MACB ENABLE
  500 'MACB': command not understood.
  PWD
  257 "D:/home/" is current directory.
  TYPE A
  200 Type set to A.
  PASV
  227 Entering Passive Mode (88,208,194,175,11,169).
  Making data connection to 88.208.194.175 port 2985
  LIST -al
  150 Opening data connection for directory list.
  D:\home\-al not found
  226 File sent ok

  Thanks,
  Lisa

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Lisa,

  Thanks for trying Fetch 5.5. You can go back to Fetch 5.3 now, if you like.

  Could you please try this?

  * In Fetch, go to the Fetch menu, and choose Preferences.
  * Click the Miscellaneous tab.
  * Uncheck the "Use LIST -al command to reveal hidden files" checkbox
  * Try connecting to the server again.

  Let us know if that works or not; if not, please send a transcript again.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Lisa Member

  Thanks Scott, it's working now and I can see the file list. Many thanks for the help.

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Lisa,

  You're welcome. That setting generally improves compatibility with servers, but there are a few servers that it doesn't work with, which seems to be the case with this particular server.

  If you run into trouble getting a file list from a server later on, you may want to recheck it, but for now, it probably won't be a problem to leave it off.

  (If you're interested in learning more about what's new in Fetch 5.5, you can view the release notes here - http://fetchsoftworks.com/fetch/release-notes .)

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Lisa,

  We've written a fix for this problem so that Fetch will automatically turn off the LIST -al setting in this particular situation (and then you can leave it on for better compatibility with other servers).

  Since we don't have access to a server that has this problem, would you be willing to test the fix for us?

  If so, please send us an email at:

  bugs at fetchsoftworks dot com

  and we'll follow up with you there.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #