Your best friend for file transfer.

Fetch application logoFetch

password (3 posts)

  • Started 11 months ago by Rudolphe
  • Latest reply 11 months ago from Rudolphe
  • Rudolphe Member

    I have been with you for over 14 years. My business depend on your service and now all of a sudden my password is not being accepted. Please contact me a 831 917 9840. Help

    Posted 11 months ago #

  • Jim Matthews Administrator

    Hi,

    When you log into your server Fetch is acting as a go-between. Fetch sends the password that you enter to the server, and the server answers either "yes, you can proceed" or "no, that isn't the password I was looking for." To fix this problem you need to contact your server administrator (which would be your web hosting company, if you were connecting to upload web pages) and have them reset your FTP login password, so that you have the password that the server expects.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 months ago #

  • Rudolphe Member

    Thank you very much your advice worked. Happy holidays

    Posted 11 months ago #

Reply

  • Or nickname, if you prefer.
  • This will be kept confidential.
  • This is to ensure that you’re a person, not a spambot.