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password (3 posts)

  • Started 2 years ago by Rudolphe
  • Latest reply 2 years ago from Rudolphe
  • Rudolphe Member

    I have been with you for over 14 years. My business depend on your service and now all of a sudden my password is not being accepted. Please contact me a 831 917 9840. Help

    Posted 2 years ago #

  • Jim Matthews Administrator


    When you log into your server Fetch is acting as a go-between. Fetch sends the password that you enter to the server, and the server answers either "yes, you can proceed" or "no, that isn't the password I was looking for." To fix this problem you need to contact your server administrator (which would be your web hosting company, if you were connecting to upload web pages) and have them reset your FTP login password, so that you have the password that the server expects.


    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Rudolphe Member

    Thank you very much your advice worked. Happy holidays

    Posted 2 years ago #


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