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PDF files (16 posts)

  • Started 14 years ago by slickwade
  • Latest reply 13 years ago from Jim Matthews
  • slickwade Member

    When I upload PDF files to the server they do not work correctly when I try to download them with my web browser.

    I have uploaded some with Filezilla and they work O.K. but with Fetch they do not work. Do you have any suggestions why they will not work with Fetch?

    Posted 14 years ago #

  • Scott McGuire Administrator

    Hi,

    Fetch should be able to upload properly working PDFs to your server.

    We'd like some more information to help diagnose the problem. Could you please do the following?

    * Quit Fetch, if it's running.
    * Open Fetch again.
    * Connect to your server.
    * Upload one of the problem PDFs.
    * After the upload is complete, go to the Window menu, and choose Fetch Transcript.
    * Copy the entire contents of the transcript window, and paste them into a reply to this message.

    We'll take a look and see if we can figure out what's going on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Edited 14 years ago #

  • John Wilkinson Member

    I have the identical problem. Here is the transcript:
    Fetch 5.3.1 (5D226) Intel running on Mac OS X 10.5.6 (9G55) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH5X001-BDD7-QTKZ T
    Connecting to johnfwilkinson.net port 21 (Mac OS X firewall is allowing connections) (12/2/09 3:15:06 PM)
    Connected to 74.220.215.216 port 21 (12/2/09 3:15:06 PM)
    220---------- Welcome to Pure-FTPd [TLS] ----------
    220-You are user number 3 of 1000 allowed.
    220-Local time is now 16:16. Server port: 21.
    220-IPv6 connections are also welcome on this server.
    220 You will be disconnected after 15 minutes of inactivity.
    USER johnfwil
    331 User johnfwil OK. Password required
    PASS
    230-User johnfwil has group access to: johnfwil
    230 OK. Current restricted directory is /
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is your current location
    MACB ENABLE
    500 Unknown command
    PWD
    257 "/" is your current location
    TYPE A
    200 TYPE is now ASCII
    PASV
    227 Entering Passive Mode (74,220,215,216,113,86)
    Making data connection to 74.220.215.216 port 29014
    LIST -al
    150 Accepted data connection
    drwx--x--- 9 johnfwil 12 4096 Oct 30 12:38 .
    drwx--x--- 9 johnfwil 12 4096 Oct 30 12:38 ..
    -rw-r--r-- 1 johnfwil johnfwil 24 Feb 3 2008 .bash_logout
    -rw-r--r-- 1 johnfwil johnfwil 191 Feb 3 2008 .bash_profile
    -rw-r--r-- 1 johnfwil johnfwil 124 Feb 3 2008 .bashrc
    -rw------- 1 johnfwil johnfwil 15 Feb 3 2008 .contactemail
    drwxr-xr-x 5 johnfwil johnfwil 4096 Sep 3 14:21 .cpanel
    -rw-r--r-- 1 johnfwil johnfwil 383 Feb 3 2008 .emacs
    -rw------- 1 johnfwil johnfwil 13 Oct 15 2008 .ftpquota
    drwxr-x--- 2 johnfwil 12 4096 May 15 2008 .htpasswds
    -rw------- 1 johnfwil johnfwil 13 Sep 4 18:03 .lastlogin
    -rw-r--r-- 1 johnfwil johnfwil 658 Feb 3 2008 .zshrc
    -rw-r--r-- 1 johnfwil johnfwil 402 Oct 27 17:32 PanocheValley.html
    -rw-r--r-- 1 johnfwil johnfwil 22424108 Oct 2 15:48 Solargen.pdf
    lrwxrwxrwx 1 johnfwil johnfwil 34 Feb 3 2008 access-logs -> /usr/local/apache/domlogs/johnfwil
    -rw-r--r-- 1 johnfwil johnfwil 39292 Sep 14 14:28 access_pass.pdf
    -rw-r----- 1 johnfwil johnfwil 1 Jan 31 2009 cpbackup-exclude.conf
    drwxr-x--- 4 johnfwil 12 4096 Sep 3 14:21 etc
    drwxrwx--- 6 johnfwil johnfwil 4096 Feb 13 2008 mail
    -rw-r--r-- 1 johnfwil johnfwil 4491 Oct 30 12:38 parks.html
    drwxr-x--- 4 johnfwil johnfwil 4096 Nov 28 10:28 public_ftp
    drwxr-xr-x 7 johnfwil johnfwil 4096 Dec 2 15:42 public_html
    drwxr-xr-x 7 johnfwil johnfwil 4096 Nov 29 04:22 tmp
    lrwxrwxrwx 1 johnfwil johnfwil 11 Feb 3 2008 www -> public_html
    226-Options: -a -l
    226 24 matches total
    CWD public_html
    250 OK. Current directory is /public_html
    PWD
    257 "/public_html" is your current location
    PASV
    227 Entering Passive Mode (74,220,215,216,32,243)
    Making data connection to 74.220.215.216 port 8435
    LIST -al
    150 Accepted data connection
    drwxr-xr-x 7 johnfwil johnfwil 4096 Dec 2 15:42 .
    drwx--x--- 9 johnfwil 12 4096 Oct 30 12:38 ..
    -rw-r--r-- 1 johnfwil johnfwil 0 Apr 2 2009 .htaccess
    -rw-r--r-- 1 johnfwil johnfwil 1539678 Sep 4 12:37 1927 SB 439-441.pdf
    -rw-r--r-- 1 johnfwil johnfwil 29418 Oct 28 11:41 CA_State_Parks_Svc.pdf
    -rw-r--r-- 1 johnfwil johnfwil 574 Oct 27 17:49 PanocheValley.html
    -rw-r--r-- 1 johnfwil johnfwil 6514713 Oct 27 17:46 Panoche_CUP_application.pdf
    -rw-r--r-- 1 johnfwil johnfwil 4191078 Oct 19 11:43 Panoche_Valley_Initial_Study.pdf
    -rw-r--r-- 1 johnfwil johnfwil 1050 Sep 3 13:23 WebDesign_TempPage22610..html
    -rw-r--r-- 1 johnfwil johnfwil 383 Sep 3 13:23 WebDesign_TempPage82675..html
    -rw-r--r-- 1 johnfwil johnfwil 39292 Sep 14 14:41 access_pass.pdf
    -rw-r--r-- 1 johnfwil johnfwil 383 Sep 3 13:23 attmp.html
    drwxr-xr-x 2 johnfwil johnfwil 4096 Feb 3 2008 cgi-bin
    drwxr-xr-x 2 johnfwil johnfwil 4096 Feb 27 2008 css
    -rw-r--r-- 1 johnfwil johnfwil 138844 Sep 6 18:13 economic_impact_2002.pdf
    -rw-r--r-- 1 johnfwil johnfwil 2039 Sep 3 13:23 home.html
    -rw-r--r-- 1 johnfwil johnfwil 987372 Nov 3 20:29 i869_initiative_09-0072.pdf
    drwxr-xr-x 2 johnfwil johnfwil 4096 Feb 27 2008 images
    -rw-r--r-- 1 johnfwil johnfwil 383 Sep 3 13:23 index.html
    -rw-r--r-- 1 johnfwil johnfwil 834 Mar 27 2008 john.site
    drwxr-xr-x 2 johnfwil johnfwil 4096 Feb 13 2008 johnfwil
    drwxr-xr-x 2 johnfwil johnfwil 4096 Feb 14 2008 johnsftp
    -rw-r--r-- 1 johnfwil johnfwil 1539631 Sep 4 18:40 originalparkstatutes.pdf
    -rw-r--r-- 1 johnfwil johnfwil 561 Mar 27 2008 parks
    -rw-r--r-- 1 johnfwil johnfwil 5004 Nov 9 15:42 parks.html
    -rw-r--r-- 1 johnfwil johnfwil 167568 Dec 2 15:42 parks_initiative_faq.pdf
    -rw-r--r-- 1 johnfwil johnfwil 119376 Dec 2 10:21 parks_initiative_press_release_1003.pdf
    -rw-r--r-- 1 johnfwil johnfwil 1050 Dec 2 10:10 parksinitiative.html
    -rw-r--r-- 1 johnfwil johnfwil 338 Sep 3 13:23 scoping.html
    226-Options: -a -l
    226 29 matches total
    TYPE I
    200 TYPE is now 8-bit binary
    PASV
    227 Entering Passive Mode (74,220,215,216,136,4)
    Making data connection to 74.220.215.216 port 34820
    STOR parks_initiative_text.pdf
    150 Accepted data connection
    226-File successfully transferred
    226 2.313 seconds (measured here), 38.14 Kbytes per second
    Transfer of parks_initiative_text.pdf (90,343 bytes, 45,171 bytes/sec, 0:02 elapsed) completed at 12/2/09 3:15:59 PM
    SIZE parks_initiative_text.pdf
    213 90343
    MDTM parks_initiative_text.pdf
    213 20091202231736
    PASV
    227 Entering Passive Mode (74,220,215,216,139,245)
    Making data connection to 74.220.215.216 port 35829
    RETR parks_initiative_text.pdf
    150-Accepted data connection
    150 88.2 kbytes to download
    226-File successfully transferred
    226 0.000 seconds (measured here), 602.29 Mbytes per second
    Transfer of parks_initiative_text.pdf (90,343 bytes, 45,171 bytes/sec, 0:02 elapsed) completed at 12/2/09 3:16:14 PM
    Update check skipped at 12/02/2009 03:16 PM (next check after 12/03/2009 03:55 AM)
    PWD
    257 "/public_html" is your current location
    PWD
    257 "/public_html" is your current location
    PWD
    257 "/public_html" is your current location
    PWD
    257 "/public_html" is your current location

    Posted 14 years ago #

  • Scott McGuire Administrator

    Hi John,

    It looks from your transcript that Fetch is uploading your PDF in the correct format (as a binary file).

    I see that after you uploaded it, you downloaded the PDF file using Fetch. Did the PDF you downloaded from Fetch look okay?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 14 years ago #

  • slickwade Member

    I uploaded the PDF in the automatic mode and it did not work. I downloaded it from the site and it was corrupted.

    I uploaded the PDF in the Binary and it did work fine. I downloaded it from the site and it was not corrupted.

    So it seems like the automatic mode is what is messing with the file.

    Posted 14 years ago #

  • Scott McGuire Administrator

    Hi slickwade,

    Under nearly all circumstances, PDFs file will upload correctly with Automatic mode. We are still investigating why your PDFs are not uploading correctly in Automatic mode, but it appears to be a special case. We recommend that users use Automatic mode for uploading PDF files (and all files), and if the uploads are not working correctly, to contact us and we will investigate and figure out the problem, as we are doing for you.

    Based on his transcript, I believe John's problem is different from your problem, even if the symptoms appear similar.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Edited 14 years ago #

  • slickwade Member

    Thanks for your help

    Posted 14 years ago #

  • John Wilkinson Member

    Thanks to both slickwade and Scott, my problems have been resolved. I agree with Scott that it seems to be related to something about particular pdf files, since most files that I have uploaded work fine.

    Posted 14 years ago #

  • slickwade Member

    This is a rather new problem. I have used Fetch for a number of years and I always was able to upload PDf file without any problems. I think it started when I last updated Fetch if that helps any.

    Posted 14 years ago #

  • Scott McGuire Administrator

    John, we're glad to hear your current problem is resolved - if you run into a problem again, let us know and we'll look into it.

    Slickwade, thanks for the additional info. We continue to look into the last logs you sent us.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 14 years ago #

  • Debby Member

    I am having the same problems using FETCH with a mac

    use automatic mode

    It uploads as a binary file

    but it downloads as corrupted text rather than a pdf file

    There must be something in the preference settings or elsewhere to repair this problem

    Posted 14 years ago #

  • Scott McGuire Administrator

    Hi Debby,

    We'd like some more information to help figure out what's going on.

    When you say "it downloads as corrupted text rather than a pdf file," do you mean that happens when you download it with Fetch, or when you download it with your web browser?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 14 years ago #

  • Chris Shinn Member

    PDF corrupt.

    Upload a pdf to my ftp site. Download same PDF. Downloaded PDF is corrupt and shows no info. Took advice
    fron above and uploaded in Binary instead of Automatic. Download PDF and all is fine. Automatic does not
    seem to like PDFs.
    Here is the Fetch Transcript:

    Fetch 5.6 (5F64) Intel running on Mac OS X 10.6.4 (10F569) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH55001-93X9-P2CU T
    Update check skipped at 6/29/10 1:45 PM (next check after 7/4/10 5:43 PM)
    Connecting to chrisshinnphotography.com port 21 (Mac OS X firewall is allowing connections) (6/29/10 1:59 PM)
    Connected to 72.47.228.191 port 21 (6/29/10 1:59 PM)
    220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
    220-You are user number 52 of 800 allowed.
    220-Local time is now 12:59. Server port: 21.
    220-This is a private system - No anonymous login
    220 You will be disconnected after 15 minutes of inactivity.
    USER chris@chrisshinnphotography.com
    331 User chris@chrisshinnphotography.com OK. Password required
    PASS
    230-User chris@chrisshinnphotography.com has group access to: 82296◇◇◇
    230 OK. Current directory is /
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is your current location
    MACB ENABLE
    500 Unknown command
    PWD
    257 "/" is your current location
    TYPE A
    200 TYPE is now ASCII
    PASV
    227 Entering Passive Mode (72,47,228,191,208,193)
    Making data connection to 72.47.228.191 port 53441
    LIST
    150 Accepted data connection
    drwxr-x--- 11 771919 33 12 May 26 13:52 .
    drwxr-x--- 11 771919 33 12 May 26 13:52 ..
    drwxr-xr-x 3 771919 82296 3 Mar 19 14:32 College Web Gallery%2f Shinn
    drwxr-xr-x 4 771919 33 4 Oct 21 2009 chrisshinnphotography.com
    drwxr-xr-x 2 771919 82296 2 Mar 15 13:43 client_Baker
    drwxr-xr-x 2 771919 82296 2 May 17 14:53 client_Broom_Broom
    drwxr-xr-x 2 771919 82296 2 May 17 14:54 client_CCA
    drwxr-xr-x 2 771919 82296 3 Jun 7 17:30 client_Resolute
    drwxr-xr-x 3 771919 82296 3 Jun 28 14:09 client_RigsbyHull
    drwxr-xr-x 2 771919 82296 5 Jun 29 19:40 client_TIC
    drwxr-xr-x 3 771919 82296 3 Oct 21 2009 downloads.chrisshinnphotography.com
    lrwxrwxrwx 1 771919 82296 25 Oct 21 2009 s80342.gridserver.com -> chrisshinnphotography.com
    226-Options: -a -l◇
    226 12 matches total

    Posted 13 years ago #

  • Jim Matthews Administrator

    Hi Chris,

    Could you try these steps:

    1. Quit Fetch
    2. In the Finder, choose Home from the Go menu
    3. Open the Library folder
    4. Open the Preferences folder
    5. Find the file named "com.fetchsoftworks.Fetch.plist" and move it to the Desktop
    6. Look for a file named "com.apple.internetconfig.plist"; if you find it, move it to the Desktop
    7. Run Fetch and upload the PDF file that's been causing problems for you in Automatic format
    8. Download the PDF file in your web browser, and check for corruption

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 13 years ago #

  • Chris Shinn Member

    That worked. Should I just throw the two com. preferences mentioned about in the trash ?

    chris

    Posted 13 years ago #

  • Jim Matthews Administrator

    Yes, I'd toss those prefs.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 13 years ago #

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