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Permissions issue MAC OSX 10.6.2 (4 posts)

  • Started 8 years ago by Karla James
  • Latest reply 8 years ago from Scott McGuire
  • Karla James Member

    Upgrading Fetch error message is
    The operation couldn't be completed because you don't have permission to access some of the items

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi Karla,

    Sometimes Mac OS X gets confused about privileges when you're replacing applications. Fortunately, the problem is easy to solve. Please do the following:

    * Make sure you've quit Fetch.
    * Open your Applications folder.
    * Drag the old version of Fetch to the Trash.
    * Copy the new Fetch to your Applications folder.

    That should do it. Please let us know if you're still having problems.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • Karla James Member

    Scott I had a valid Serial Number for my old version, it asked if I wanted to upgrade. Now that I have thrown away the previous version it is not allowing me to upgrade without paying again. I tried to put in the old serial number, but it's not being accepted.

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi Karla,

    Fetch should not have told you that Fetch 5.5 was a free upgrade if your serial number did not qualify for a free upgrade; if it did so incorrectly, I apologize.

    You can download Fetch 5.3.1, which works with your current serial number, again using this link:

    http://fetchsoftworks.com/fetch/download/Fetch_5.3.1.dmg

    But if you'd like to learn more about what's new in the $10 Fetch 5.5 upgrade, please see http://fetchsoftworks.com/fetch/update/info/fetch-5.5 .

    I apologize again for the inconvenience, and please let me know if you have any further questions.

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

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