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Permissions issue MAC OSX 10.6.2 (4 posts)
- Started 13 years ago by Karla James
- Latest reply 13 years ago from Scott McGuire
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Karla James Member
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Scott McGuire Administrator
Hi Karla,
Sometimes Mac OS X gets confused about privileges when you're replacing applications. Fortunately, the problem is easy to solve. Please do the following:
* Make sure you've quit Fetch.
* Open your Applications folder.
* Drag the old version of Fetch to the Trash.
* Copy the new Fetch to your Applications folder.That should do it. Please let us know if you're still having problems.
Thanks,
Scott McGuire
Fetch Softworks -
Karla James Member
Scott I had a valid Serial Number for my old version, it asked if I wanted to upgrade. Now that I have thrown away the previous version it is not allowing me to upgrade without paying again. I tried to put in the old serial number, but it's not being accepted.
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Scott McGuire Administrator
Hi Karla,
Fetch should not have told you that Fetch 5.5 was a free upgrade if your serial number did not qualify for a free upgrade; if it did so incorrectly, I apologize.
You can download Fetch 5.3.1, which works with your current serial number, again using this link:
http://fetchsoftworks.com/fetch/download/Fetch_5.3.1.dmg
But if you'd like to learn more about what's new in the $10 Fetch 5.5 upgrade, please see http://fetchsoftworks.com/fetch/update/info/fetch-5.5 .
I apologize again for the inconvenience, and please let me know if you have any further questions.
Scott McGuire
Fetch Softworks
- Page 1
Upgrading Fetch error message is
The operation couldn't be completed because you don't have permission to access some of the items
Posted 13 years ago #