Fetch Softworks

Permissions issue MAC OSX 10.6.2 (4 posts)

• Started 13 years ago by Karla James
• Latest reply 13 years ago from Scott McGuire

• Karla James Member

  Upgrading Fetch error message is
  The operation couldn't be completed because you don't have permission to access some of the items

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Karla,

  Sometimes Mac OS X gets confused about privileges when you're replacing applications. Fortunately, the problem is easy to solve. Please do the following:

  * Make sure you've quit Fetch.
  * Open your Applications folder.
  * Drag the old version of Fetch to the Trash.
  * Copy the new Fetch to your Applications folder.

  That should do it. Please let us know if you're still having problems.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• Karla James Member

  Scott I had a valid Serial Number for my old version, it asked if I wanted to upgrade. Now that I have thrown away the previous version it is not allowing me to upgrade without paying again. I tried to put in the old serial number, but it's not being accepted.

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Karla,

  Fetch should not have told you that Fetch 5.5 was a free upgrade if your serial number did not qualify for a free upgrade; if it did so incorrectly, I apologize.

  You can download Fetch 5.3.1, which works with your current serial number, again using this link:

  http://fetchsoftworks.com/fetch/download/Fetch_5.3.1.dmg

  But if you'd like to learn more about what's new in the $10 Fetch 5.5 upgrade, please see http://fetchsoftworks.com/fetch/update/info/fetch-5.5 .

  I apologize again for the inconvenience, and please let me know if you have any further questions.

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #