Fetch Softworks

Problem with MS Office files. (11 posts)

• Started 13 years ago by Adam W
• Latest reply 13 years ago from Scott McGuire

• Adam W Member

  Howdy.

  We are having some issues with Fetch 5.0.5 / 5.5 and Office .docx/.xls/.xlsx. When downloading with Fetch, the file transfers just fine, but upon opening, we get a prompt for conversion (text, html etc...). Both Word and Excel files behave the same. We get this issue on Mac OS 10.4.X and 10.5.X platforms. We are running Office 2004 (the most current update with the XML conversion update).

  After reading Scott's excellent advice about automatic decoding, I have disabled this feature in Preferences. However, this has not solved the problem. We do not have this problem with Filezilla, but I would prefer to keep using Fetch.

  Any ideas would be greatly appreciated. Thanks in advance.

  Adam White

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Adam,

  From your description, I'm not sure this is the problem that can be solved by disabling automatic decoding (and that shouldn't be necessary with Fetch 5.5, which fixes the problem that caused Office 2008 documents to get decompressed).

  So we'd like some more information to help figure out what's going on, so we can help fix it.

  If I understand you correctly, the file appears to download okay - it does not turn into a folder after downloading - but when you double-click on it to open it in Word or Excel, you get a prompt asking you what format the file is in?

  And could you please do the following, preferably with Fetch 5.5?

  * Quit Fetch.
  * Open Fetch again.
  * Connect to your server.
  * Download one of the problem .docx files.
  * After the file has successfully downloaded, go to the Window menu, and choose Fetch Transcript.
  * Copy the entire contents of the transcript window, and paste them into a reply to this message.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• Adam W Member

  Thank you for the reply Scott.

  As requested:

  Fetch 5.5 (5E596) Intel running on Mac OS X 10.5.7 (9J61) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Expires 7/7/09 T
  Update check skipped at 6/23/09 8:01 AM (next check after 6/23/09 9:10 AM)
  Connecting to ftp.capitolcitypress.com port 21 (Mac OS X firewall is allowing connections) (6/23/09 8:14 AM)
  Connected to 70.103.82.179 port 21 (6/23/09 8:14 AM)
  220-Welcome to Capitol City Press's New FTP Server. After uploading your file(s) please notify your sales representative!
  220 Service ready for new user
  USER prepress
  331 Password required
  PASS
  230 User logged in
  SYST
  215 CCP FTP Server
  PWD
  257 "/anonymous/" is current directory.
  MACB ENABLE
  200 MacBinary enabled
  PWD
  257 "/anonymous/" is current directory.
  TYPE A
  200 Type set to A (ASCII)
  MACB DISABLE
  200 MacBinary Disabled
  PASV
  227 Entering Passive Mode (70,103,82,179,11,186)
  Making data connection to 70.103.82.179 port 3002
  LIST
  150 Opening connection
  drwxrwxrwx folder 0 Jun 17 08:35 AWC Program Changes
  -rw-rw-rw- 0 20619516 20619516 Jun 22 14:51 calendar_2009_forprinter.pdf
  drwx---rwx folder 0 Jun 10 10:36 Invite
  -rw-rw-rw- 0 3232724 3232724 Jun 15 14:59 LE09210$33KMarathonRetractable061509Press.pdf
  -rw-rw-rw- 0 7848822 7848822 Jun 17 10:44 P1 O04256_WCPA PRO.pdf
  drwx---rwx folder 0 Jun 10 10:32 Summer Program
  drwxrwxrwx folder 0 Jun 18 15:37 test
  -rw-rw-rw- 0 20454402 20454402 Jun 15 16:59 WCPA_calendar_22x22.pdf
  226 Transfer complete
  CWD /
  250 CWD command successful
  PWD
  257 "/" is current directory.
  PASV
  227 Entering Passive Mode (70,103,82,179,11,186)
  Making data connection to 70.103.82.179 port 3002
  LIST
  150 Opening connection
  drwx---rwx folder 0 Sep 12 14:01 1stchoicehealth
  drwx---rwx folder 0 Mar 24 12:27 Adam
  drwx---rwx folder 0 Sep 12 14:01 ADT
  drwx---rwx folder 0 Sep 12 14:02 Americas's Credit Union
  drwx---rwx folder 0 Sep 12 14:02 AMS
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  drwx---rwx folder 0 Sep 12 14:03 Anything Creative
  drwx---rwx folder 0 Jun 22 16:05 Argo Strategies
  drwx---rwx folder 0 Sep 12 14:04 Art Wolf
  drwx---rwx folder 0 Sep 12 14:04 Augustavoburrus
  drwx---rwx folder 0 May 21 07:47 Avanti
  drwx---rwx folder 0 Jun 16 16:35 AWC
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  drwx---rwx folder 0 Jun 18 19:14 CCP Jackie
  drwx---rwx folder 0 Jun 18 19:15 CCP John C
  drwx---rwx folder 0 Jun 18 19:15 CCP John M
  drwx---rwx folder 0 Jun 22 13:03 CCP Lisa E
  drwx---rwx folder 0 Jun 22 16:49 CCP Lisa M
  drwx---rwx folder 0 Jun 22 16:49 CCP Rodney
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  drwx---rwx folder 0 Jun 22 10:59 sims
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  drwx---rwx folder 0 Nov 14 10:31 Sound CU
  drwx---rwx folder 0 Sep 15 10:55 Spa Invitations
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  drwx---rwx folder 0 Sep 13 11:11 The Gilpin Group
  drwx---rwx folder 0 Jun 19 11:51 TR Strategies
  drwx---rwx folder 0 Apr 1 17:05 Trade Printery
  drwx---rwx folder 0 Sep 15 10:58 Tribune
  drwx---rwx folder 0 Jun 18 12:47 Twin Star
  drwx---rwx folder 0 Sep 15 10:59 UFCW 367
  drwx---rwx folder 0 Sep 15 11:04 Unigen
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  drwx---rwx folder 0 Jun 10 11:46 untitled folder
  drwx---rwx folder 0 Sep 15 11:05 Venture Bank
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  drwx---rwx folder 0 Sep 15 11:05 Wa Dental
  drwx---rwx folder 0 Sep 15 11:06 Wa Realtors
  drwx---rwx folder 0 Sep 15 11:06 Wa State Parks
  drwx---rwx folder 0 Sep 15 11:06 WEA
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  drwx---rwx folder 0 Sep 15 11:07 Westwind
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  drwx---rwx folder 0 Jun 22 15:29 WinPower
  drwx---rwx folder 0 Sep 15 11:08 Woytowich
  drwx---rwx folder 0 Sep 15 11:08 WRA Home
  drwx---rwx folder 0 Jun 16 13:35 WSECU
  drwx---rwx folder 0 Sep 15 11:08 WSFB
  drwx---rwx folder 0 Jun 19 16:05 WSSDA
  drwx---rwx folder 0 Sep 15 11:09 WTCTA
  drwx---rwx folder 0 Sep 15 11:09 Xerox
  drwx---rwx folder 0 Sep 15 11:09 yellowpaws
  drwx---rwx folder 0 Sep 15 11:09 YMCA Downtown
  226 Transfer complete
  CWD CCP Lisa M
  250 CWD command successful
  PWD
  257 "/CCP Lisa M/" is current directory.
  PASV
  227 Entering Passive Mode (70,103,82,179,11,186)
  Making data connection to 70.103.82.179 port 3002
  LIST
  150 Opening connection
  -rw----rw- 0 36230144 36230144 Jun 9 16:49 3 - HERs AdmProg 012309.ppt
  -rw----rw- 0 152058880 152058880 Jun 10 08:16 4.2 - HERs Training Fund 011509.ppt
  -rw----rw- 0 58906624 58906624 Jun 10 08:21 5 - HERs Training Mech 012309.ppt
  -rw----rw- 0 20467200 20467200 Jun 10 08:27 6 - HERs Mech Vent 011609.ppt
  -rw----rw- 0 12616192 12616192 Jun 10 08:28 7 - Seailing Ducts PT Energy Star.ppt
  -rw----rw- 0 3709952 3709952 Jun 9 16:46 8 - REMRate 012309.ppt
  -rw-rw-rw- 0 13525 13525 Jun 22 09:04 NWCUCA ASSOCIATE MEMBERS.docx
  226 Transfer complete
  TYPE I
  200 Type set to I (Image)
  SIZE NWCUCA ASSOCIATE MEMBERS.docx
  213 13525 bytes
  MDTM NWCUCA ASSOCIATE MEMBERS.docx
  213 20090622160403
  PASV
  227 Entering Passive Mode (70,103,82,179,11,186)
  Making data connection to 70.103.82.179 port 3002
  RETR NWCUCA ASSOCIATE MEMBERS.docx
  150 Opening connection (13525 bytes)
  226 Transfer complete
  Transfer of NWCUCA ASSOCIATE MEMBERS.docx as binary data (13,525 bytes, 13,525 bytes/sec, 0:01 elapsed) completed at 6/23/09 8:15 AM
  PWD
  257 "/CCP Lisa M/" is current directory.

  Adam White

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Adam,

  Thanks for the transcript. According to it, Fetch is downloading the file in the correct format; so the problem is not that Fetch is mangling the file on download. (Which is good.)

  Could you please do the following?

  * Connect to the server with Fetch.
  * Select a .docx file.
  * Click the Get Info button.
  * In the info window, click the disclosure triangle next to the Transfer Options label at the bottom of the info window to display the Transfer Options pane, if it's not already displayed.
  * In the Transfer Options section, look at the "Open files like this with" menu.
  * Which application is listed there?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Edited 13 years ago #

• Adam W Member

  Scott,

  The application listed is Microsoft Word.

  Adam White

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Adam,

  I installed Office 2004, updated it to the latest version, and installed the OpenXMLConverter 1.0.3 on one of our Macs to help me understand the problem better (and to try to duplicate it).

  Here is what I experience:

  * I download a .docx file with Fetch.
  * I double-click on it.
  * Word 2004 opens, and asks me, "This document was created in a newer version of Micosoft Office. Do you want to convert it?"
  * I click the Convert button; the file opens in Microsoft Word 2004.

  This is exactly the same behavior I experience if I create a Word 2008 document on another Mac and copy it to the Mac with Office 2004 via USB thumbdrive, instead of downloading it with Fetch.

  How does what you experience when you download a .docx using Fetch differ from this? And how does what you experience with FileZilla compare to this?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• Adam W Member

  Scott,

  When I open the file downloaded with Fetch, I get a prompt window that asks to convert the file using the following formats: text, MSDOS text, HTML etc. I do not get the normal convert file prompt. The exact same file downloaded with Filezilla behaves as you described it should.

  I am using the 1.02 XML converter available from the Microsoft site.

  Adam White

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Adam,

  Thanks for the clarification.

  I'd like to see examine one of the downloaded files to see if I can figure out why Word is treating it differently (and hopefully, from that, what Fetch may have done differently than FileZilla).

  Could you please do the following?

  * Download one of the problem .docx files through Fetch.
  * Select the downloaded file in the Finder.
  * Go to the File menu, and choose either Compress (10.5) or Create Archive) (10.4) to create a zip archive of that file.
  * Email the zip archive to us at: bugs at fetchsoftworks dot com

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Adam,

  I received the .docx file you emailed us, and I sent a reply Tuesday evening - since I hadn't heard back from you, I wanted to follow up here and make sure you received my emailed reply?

  If not, let me know.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• Adam W Member

  Scott,

  I am sorry to leave this for so long. I am looking through my email and am not sure where we left off. I am still not able to open .docx files downloaded though Fetch. However, I have updated one of my Macs to the most recent version of Office (12.2.0) and have not had any issues. I think that the reason we are having this issue is related to Office V.x. I am pursuing this more.

  Again, I apologize for thread necromancy.

  Adam White

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Adam,

  Here's where we left off. I did some testing with the file you sent me, and the only time I saw the dialog asking me to choose a format for converting the file was on Macs where I had Office v.X (the version of Office that came before Office 2004) installed as well as Office 2004.

  On Macs with only Office 2004 or later installed, I did not see the conversion prompt - .docx files opened directly in Word, as expected.

  So I'm pretty sure this problem only happens on Macs that either only have Office v.X installed on them, or have both Office v.X and Office 2004 installed.

  The problem isn't really with Fetch; the OpenXMLConverter is not meant to work with Office v.X as far as I understand it; it is only for Office 2004, but having Office v.X installed as well confuses things, because the Mac is trying to open the downloaded .docx files in Office v.X.

  One solution would be to uninstall Office v.X from the Macs having the problem.

  However, I think doing the following steps will also work, assuming you also have Office 2004 installed. They tell Fetch to tell your Mac to open the downloaded files in Office 2004, not Office v.X. You should do these even though .docx files already say they will open with Microsoft Word.

  * Connect to the server with Fetch.
  * Select a .docx file.
  * Click the Get Info button.
  * In the info window, click the disclosure triangle next to the Transfer Options label at the bottom of the info window to display the Transfer Options pane, if it's not already displayed.
  * In the Transfer Options section, click the "Open files like this with" menu.
  * Choose "Other".
  * In the dialog that appears, find and choose Microsoft Word from Office 2004 (this is the important part).
  * Download a .docx file and double-click on it and see if the right thing happens.

  I hope this helps.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #