Fetch Softworks

Problems downloading (24 posts)

• Started 12 years ago by Nicole\'s Niche
• Latest reply 12 years ago from Nicole\'s Niche

• Nicole\'s Niche Member

  Hi - I need help getting started. I downloaded, but I don't know what to do after dragging it to applications folder.

  Thanks,
  Nicole

  Edited 12 years ago #

• Jim Matthews Administrator

  Hi,

  What are you hoping to use Fetch for?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 12 years ago #

• Nicole\'s Niche Member

  Transfer large files between ftp sites.

  Posted 12 years ago #

• Jim Matthews Administrator

  When you open Fetch you'll see a New Connection dialog, with fields for the Hostname, Username and Password of the FTP account you want to connect to. Fill in those fields and click Connect to open a connection.

  To transfer files between two FTP sites you'll want to then open a connection to the second site by choosing "New Connection" from the File menu.

  Once you have opened connections to both sites, drag files between the two windows to transfer the files between the two sites.

  If you have questions, look for the round purple help button with the question mark in it, or choose Fetch Help from the Help menu.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 12 years ago #

• Nicole\'s Niche Member

  I can't get it to Run.

  Posted 12 years ago #

• Jim Matthews Administrator

  What sort of Mac do you have, and what version of Mac OS X are you running? Do you get an error message?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 12 years ago #

• Nicole\'s Niche Member

  I'm not seeing the Connection box. :(

  Posted 12 years ago #

• Jim Matthews Administrator

  It sounds like Fetch is crashing when you open it. What version of Mac OS X do you have? You can find out by choosing "About this Mac" from the Apple menu.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 12 years ago #

• Nicole\'s Niche Member

  10.6.8

  Posted 12 years ago #

• Jim Matthews Administrator

  And what version of Fetch do you have? You can find out by selecting it in the Finder and choosing "Get Info" from the File menu.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 12 years ago #

• Nicole\'s Niche Member

  5.5.2

  Posted 12 years ago #

• Jim Matthews Administrator

  I don't know why 5.5.2 would not work, but I would recommend downloading Fetch 5.7 from http://fetchsoftworks.com/fetch/download

  It's a free upgrade from 5.5.2.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 12 years ago #

• Nicole\'s Niche Member

  Downloaded 5.7 and still won't open? :(

  Posted 12 years ago #

• Jim Matthews Administrator

  That's very odd. Do you get any sort of error dialog?

  Posted 12 years ago #

• Nicole\'s Niche Member

  no

  Posted 12 years ago #

• Jim Matthews Administrator

  The next step would be to send us your Fetch.log file. Here are the instructions for finding it:

  1) In the Finder, choose Home from the Go menu
  2) Open the Library folder
  3) Open the Logs folder
  4) Look for a file named "Fetch.log"

  You can submit that file at http://fetchsoftworks.com/fetch/feedback . Ask for Jim.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 12 years ago #

• Nicole\'s Niche Member

  Fetch.log wasn't in the Log folder

  Posted 12 years ago #

• Jim Matthews Administrator

  Do you see a file named system.log? If so, could you send that one?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 12 years ago #

• Nicole\'s Niche Member

  Don't see that one either. Could it be fsck_hfs.log?

  Posted 12 years ago #

• Nicole\'s Niche Member

  Don't see that one either. Could it be fsck_hfs.log?

  Posted 12 years ago #

• Jim Matthews Administrator

  I'm sorry, system.log is found in a different folder. To find it:

  1) Choose Go to Folder... from the Go menu in the Finder
  2) Enter:

  /var/log

  and press Go

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 12 years ago #

• Joe Member

  I'm having the same issue. Mac OS 10.6.8, Fetch 5.7. Did you ever resolve this issue with the previous poster? I can't open the installer either.

  Posted 12 years ago #

• Jim Matthews Administrator

  Hi Joe,

  No, I don't think we heard from the previous poster. Could you follow the instructions I gave her? I'll take a look at the log files and see what I can figure out.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 12 years ago #

• Nicole\'s Niche Member

  These instructions solved my problem!! :)

  Thank you!

  Posted 12 years ago #