Your best friend for file transfer.

Problems downloading (24 posts)
- Started 11 years ago by Nicole\'s Niche
- Latest reply 11 years ago from Nicole\'s Niche
-
Nicole\'s Niche Member
-
Jim Matthews Administrator
Hi,
What are you hoping to use Fetch for?
Thanks,
Jim Matthews
Fetch Softworks -
Nicole\'s Niche Member
Transfer large files between ftp sites.
-
Jim Matthews Administrator
When you open Fetch you'll see a New Connection dialog, with fields for the Hostname, Username and Password of the FTP account you want to connect to. Fill in those fields and click Connect to open a connection.
To transfer files between two FTP sites you'll want to then open a connection to the second site by choosing "New Connection" from the File menu.
Once you have opened connections to both sites, drag files between the two windows to transfer the files between the two sites.
If you have questions, look for the round purple help button with the question mark in it, or choose Fetch Help from the Help menu.
Thanks,
Jim Matthews
Fetch Softworks -
Nicole\'s Niche Member
I can't get it to Run.
-
Jim Matthews Administrator
What sort of Mac do you have, and what version of Mac OS X are you running? Do you get an error message?
Thanks,
Jim Matthews
Fetch Softworks -
Nicole\'s Niche Member
I'm not seeing the Connection box. :(
-
Jim Matthews Administrator
It sounds like Fetch is crashing when you open it. What version of Mac OS X do you have? You can find out by choosing "About this Mac" from the Apple menu.
Thanks,
Jim Matthews
Fetch Softworks -
Nicole\'s Niche Member
10.6.8
-
Jim Matthews Administrator
And what version of Fetch do you have? You can find out by selecting it in the Finder and choosing "Get Info" from the File menu.
Thanks,
Jim Matthews
Fetch Softworks -
Nicole\'s Niche Member
5.5.2
-
Jim Matthews Administrator
I don't know why 5.5.2 would not work, but I would recommend downloading Fetch 5.7 from http://fetchsoftworks.com/fetch/download
It's a free upgrade from 5.5.2.
Thanks,
Jim Matthews
Fetch Softworks -
Nicole\'s Niche Member
Downloaded 5.7 and still won't open? :(
-
Jim Matthews Administrator
That's very odd. Do you get any sort of error dialog?
-
Nicole\'s Niche Member
no
-
Jim Matthews Administrator
The next step would be to send us your Fetch.log file. Here are the instructions for finding it:
1) In the Finder, choose Home from the Go menu
2) Open the Library folder
3) Open the Logs folder
4) Look for a file named "Fetch.log"You can submit that file at http://fetchsoftworks.com/fetch/feedback . Ask for Jim.
Thanks,
Jim Matthews
Fetch Softworks -
Nicole\'s Niche Member
Fetch.log wasn't in the Log folder
-
Jim Matthews Administrator
Do you see a file named system.log? If so, could you send that one?
Thanks,
Jim Matthews
Fetch Softworks -
Nicole\'s Niche Member
Don't see that one either. Could it be fsck_hfs.log?
-
Nicole\'s Niche Member
Don't see that one either. Could it be fsck_hfs.log?
-
Jim Matthews Administrator
I'm sorry, system.log is found in a different folder. To find it:
1) Choose Go to Folder... from the Go menu in the Finder
2) Enter:/var/log
and press Go
Thanks,
Jim Matthews
Fetch Softworks -
Joe Member
I'm having the same issue. Mac OS 10.6.8, Fetch 5.7. Did you ever resolve this issue with the previous poster? I can't open the installer either.
-
Jim Matthews Administrator
Hi Joe,
No, I don't think we heard from the previous poster. Could you follow the instructions I gave her? I'll take a look at the log files and see what I can figure out.
Thanks,
Jim Matthews
Fetch Softworks -
Nicole\'s Niche Member
These instructions solved my problem!! :)
Thank you!
- Page 1
Hi - I need help getting started. I downloaded, but I don't know what to do after dragging it to applications folder.
Thanks,
Nicole
Edited 11 years ago #