Fetch Softworks

problems uploading (3 posts)

• Started 16 years ago by J'Net
• Latest reply 16 years ago from J'Net

• J'Net Member

  I'm totally stumped. I have a trial version of Fetch and followed the instructions for uploading my new website.

  But when I complete the process in Fetch and type in my URL in Safari to see my website, my site doesn't appear. Instead, I get a message that says, "You have not uploaded (or incorrectly uploaded) your web site."

  I created my website in iWeb and saved it index.html in the Documents folder. I checked the file to make sure it was intact and sure enough, when I open the file from Documents, my whole website is intact and looks fine.

  I've spent 3 hours trying to figure this out and I'm wiped out and in need of some sleep. Is there a step I'm missing? Here's what I have tried:
  Type in hostname
  Type in username
  Type in password
  Select the file from Documents (index.html)
  Choose Get
  Receive message "Transfer of index.html complete
  Select Put
  Am prompted to choose items to put on my hostname
  Choose index.html from Documents folder
  Select Connect
  Receive message "Transfer of index.html complete
  I type in my URL in Safari
  Nothing appears
  I gnaw another fingernail and send up smoke signals for help

  Any clues?

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  First, you do not need to use "Get" for uploading files to your website. "Get" is just for downloading files, which you don't want to do. So skip that step.

  On many servers, the files that make up your website must go in a specially named folder, for example, one named "public_html", "htdocs", or "www" - the exact name of the folder depends on your server. Usually you do not need to create this folder, it will already exist. I think this may be the problem you are running into. If you are unsure which folder you should put your website files in, you should contact your hosting provider or server maintainer and ask which folder the files should go in.

  We have a help topic on using Fetch uploading websites created with iWeb (click the link to read it) - it covers a lot of the possible problems that you might be running into and it may be helpful to read it over if you haven't already.

  If these don't help, please let us know, and tell us the address of your website, so we can take a look and try to figure out what's going on.

  Thanks,

  Scott McGuire
  Fetch Softworks.

  [This message has been edited by ScottMcGuire (edited 11-12-2006).]

  Posted 16 years ago #

• J'Net Member

  Hey Scott -
  Thanks to your tutorial and suggestions I got a lot further along and now understand the process more fully. Unfortunately, my site still didn't make its debut online. I'll call my hosting provider and ask the key question you suggested about the folder.

  If, after talking to my hosting provider, I still can't get the site launched, I'll pop in again and give you the address of my website so you can take a look to try to solve the mystery. Thanks for the offer.

  Originally posted by ScottMcGuire:
  Hi,

  First, you do not need to use "Get" for uploading files to your website. "Get" is just for downloading files, which you don't want to do. So skip that step.

  On many servers, the files that make up your website must go in a specially named folder, for example, one named "public_html", "htdocs", or "www" - the exact name of the folder depends on your server. Usually you do not need to create this folder, it will already exist. I think this may be the problem you are running into. If you are unsure which folder you should put your website files in, you should contact your hosting provider or server maintainer and ask which folder the files should go in.

  We have a help topic on using Fetch uploading websites created with iWeb (click the link to read it) - it covers a lot of the possible problems that you might be running into and it may be helpful to read it over if you haven't already.

  If these don't help, please let us know, and tell us the address of your website, so we can take a look and try to figure out what's going on.

  Thanks,

  Scott McGuire
  Fetch Softworks.

  [This message has been edited by ScottMcGuire (edited 11-12-2006).]

  Posted 16 years ago #