Fetch Softworks

Problems with 4.0.3 on OSX (9 posts)

• Started 18 years ago by kferrigan
• Latest reply 18 years ago from Jim Matthews

• kferrigan Member

  I am having problems with Fetch on my new OSX machine. When I try to "get list" the dog just runs forever. I have tried changing to passive mode - which does nothing. I have tried unchecking use Internet Config - but then I can't get a connection.

  Can you help?

  Posted 18 years ago #

• Jim Matthews Administrator

  Could you choose "Fetch Transcript" from the Window menu and post the contents after you see this problem?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 18 years ago #

• kferrigan Member

  Fetch 4.0.3 System 0x1035 Serial FETCHFL001-CMDX-49R1 TR
  Connecting to closets.com port 21 (9/20/04 7:20:48 AM)
  220 Microsoft FTP Service
  USER kristinaf
  331 Password required for kristinaf.
  PASS
  230 User kristinaf logged in.
  SYST
  215 Windows_NT
  PWD
  257 "/kristinaf" is current directory.
  MACB ENABLE
  500 'MACB ENABLE': command not understood
  SITE DIRSTYLE
  200 MSDOS-like directory output is off
  PWD
  257 "/kristinaf" is current directory.
  PORT 192,168,1,87,75,213
  200 PORT command successful.
  LIST
  150 Opening ASCII mode data connection for /bin/ls.

  Posted 18 years ago #

• Jim Matthews Administrator

  I would choose "Preferences..." from the Fetch menu, click on the Firewall tab, and check the "Use passive mode transfers (PASV)" checkbox. Does that work?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 18 years ago #

• kferrigan Member

  No, switching to passive mode does nothing, neither does unchecking "use internet config" because then I can't get a conection.

  Is there something else that could be causing me problems? I can get this to work on my old Mac so it's not a server or connection issue, must be a Mac OSX issue.

  Posted 18 years ago #

• Jim Matthews Administrator

  Do you have the OS X firewall turned on (in the Sharing panel of System Preferences)? If so I'd try turning it off (and unchecking "Use passive mode transfers (PASV)" in Fetch Preferences).

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 18 years ago #

• kferrigan Member

  That did the trick!

  Thanks so much for your help. This board is a great resource for resolving issues.

  Posted 18 years ago #

• doodles Member

  Thanks for letting me in on your conversation. I too have been wrestling with the same problem and tried all of your ideas. Funny enough, I only had this problem accessing one server of all the 6 I visit on a regular basis so it didn't make sense. Your last suggestion finally worked. Thank You Thank You My only question is do I want to leave my firewall off all the time. I assume this will leave me vulnerable. I'm OK with just turning it off when I need to FTP. The only server Ihad trouble with was one that I set up - so what can I change at the server end? It was only after I upgraded to OSx.3

  Posted 18 years ago #

• Jim Matthews Administrator

  Does the server have its Firewall turned on? FTP basically doesn't work if there are firewalls on both the client and the server.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 18 years ago #