Fetch Softworks

problems with "connection was reset by the server" (6 posts)

• Started 16 years ago by geordiephoto
• Latest reply 16 years ago from Scott McGuire

• geordiephoto Member

  I'm on a MacBook Pro, running fetch 5.2.1. I'm trying to back up my website by dragging the public_html folder to the desktop. The dog fetches for about a minute, then stops and I get an error message that Fetch cannot get the file because the connection was reset by the server. I'm fully connected to the internet via cable modem with no other connectivity issues. Can anyone help?

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  Frequent "the connection was reset by the server" messages usually indicate either a problem with either the server, or an issue with your router. Is your Mac directly connected to the cable modem?

  There are a couple of things you can try to see if they help.

  First, go to the Fetch menu, choose Preferences, and click on the General tab. Look at the "Use passive mode connections (PASV)" checkbox. If it is checked, uncheck it. If it is unchecked, check it.

  Then open a new connection and try transferring your files, and see if it works better.

  If that doesn't help, see if your server supports SFTP connections, and try connecting to it using SFTP instead of FTP (you can change this using the Connect using pop-up menu in the New Connection dialaog). If you can connect successfully using SFTP, try transferring your folder again and see if it works better.

  Please let us know if either of these suggestions helps.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• geordiephoto Member

  I'm connected directly to my modem, not using wireless. I run on OS 10.4.7.

  I tried the first-fix, and unchecked the PASV box, as it was checked. That didn't help. And then I tried the SFTP, but I couldn't connect at all.

  Any other suggestions?

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  Sorry to hear neither of those helped. You should go back and check the "Use passive mode" checkbox again; usually it's best to have it on.

  Could you please do the following?

  * Quit Fetch.
  * Open Fetch again.
  * Go check the "Use passive mode" box again if you haven't already.
  * Connect to your server.
  * Try downloading.
  * Once you get the error, choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them in an email. Send the email to:

  bb at fetchsoftworks dot com

  The transcript records all the communication with the servers, and looking at it may suggest other possible solutions to us.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• geordiephoto Member

  Done. I just emailed the transcript.

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  Thanks, we received the transcripts. I don't see anything immediately obvious, but we will study them some more and let you know.

  In the meantime, the best workaround I have to suggest is that you try the Fetch Mirror command.

  The Mirror command lets you associate a folder on your Macintosh (the one you're trying to download files to) with the folder on the server that you want to download the files from. Once you've done that, you can tell Fetch to mirror the contents of the remote folder to the local folder.

  What this means is that Fetch will compare the contents of the local and server folder, and only download the new or changed files. So, files that have already been downloaded successfully won't be downloaded again. If your first attempt to Mirror the folder stops in the middle, you can tell Fetch to do Mirror again, and the next attempt will pick up where the last one left off, instead of starting from the beginning again. And after doing Mirror a few times, all your files will hopefully be downloaded.

  We have a help topic on mirroring from your Macintosh to the server (which the most common use); you want to do the reverse. The instructions are essentially the same, the only difference is you must be sure to click the arrow button pointing from the remote folder to the local folder; please be certain you have the arrow pointing the right way before starting - although the Mirror command should not erase files accidentally, it's best to be safe.

  See the Mirroring a local folder to a remote folder help topic in Fetch Help (or click on the link) for more information.

  Please let us know if you have any questions about the above.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #