Fetch Softworks

Problems with multiple users (4 posts)

• Started 20 years ago by raywalker
• Latest reply 20 years ago from Jim Matthews

• raywalker Member

  Hopefully I'm running things right. With the newest version of Fetch on OSX 10.2.6 for our Lab Machines when I install and register the application under the admin account. My regular users (network users) cannot run fetch without the application asking for a registration number. Is there a way around this?

  Posted 20 years ago #

• Jim Matthews Administrator

  Make sure that Fetch is in a writeable directory when you enter the registration information. It will save the information to the application file itself, so it will be available no matter which user runs it.

  To force Fetch to ask for the serial number again hold down Control and Option as Fetch starts running.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 20 years ago #

• raywalker Member

  No luck with that... I've tried reinstalling fetch, re-entering the serial number as an administrative user (who has no problem running fetch)

  As I type, I'm testing this on another local user, with non-administrative access. This user can use Fetch fine.

  I'm finding out that my network users (LDAP authenticated) users are having problems with fetch running. They're the only ones getting the error. They have permission to run the application, and have plenty of free space in their (locally stored) home directory. I've tried copying the basic fetch prefs from the admin user, and running fetch with no fetch preferences, to no avail. It still wants the codes...

  Weird, eh?

  PS: Thanks for the quick reply!

  [This message has been edited by raywalker (edited 08-15-2003).]

  Posted 20 years ago #

• Jim Matthews Administrator

  Fetch saves the serial number in two places: in the application file itself, and in a file in the current user's Preferences folder. It sounds like the application file is not writable when you are entering the serial number, so it is only being saved in the administrative user's Preferences folder, where it's of no help to any other user. The fix is to re-enter the serial number, making sure that the application file itself is writable.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 20 years ago #