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purchased upgrade and cannot access from previous serial number (2 posts)

  • Started 14 years ago by Kat G
  • Latest reply 14 years ago from Scott McGuire
  • Kat G Member

    I just purchased upgrade for Snow Leopard and after downloading it will not accept my previous copy ss#. Please tell me how to access this software>>> thanks

    Posted 14 years ago #

  • Scott McGuire Administrator


    Thanks for purchasing the Fetch upgrade!

    When you purchased the upgrade, you should have been emailed a receipt that included a new serial number. You need to enter that new serial number (which begins with FETCH55) into the Fetch upgrade, instead of your old serial number.

    If you have not received the email containing your new serial number, please send an email saying so to and we can look it up for you.

    Please let us know if you're still having problems after trying to enter the new serial number.


    Scott McGuire
    Fetch Softworks

    Posted 14 years ago #


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