Fetch Softworks

receiving 'index.xml' error message...help (5 posts)

• Started 15 years ago by Jpeden154
• Latest reply 15 years ago from Jpeden154

• Jpeden154 Member

  After downloading the file from FETCH into Pages (iWork '08) and attempting to open I receive this message: unable to open...the index.xml file is missing. Can anyone help me with this? It is urgent that I open this file. Thank you.

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi,

  In the short term, you should be able to fix this problem by doing the following (these instructions assume you are using Fetch 5.3):

  * Go to the Fetch menu, and choose Preferences.
  * Click the Download tab.
  * Uncheck the "Allow automatic decoding of downloaded files" checkbox.

  Then download your Pages file again, and let us know if that fixes the problem.

  However, in the future, you should be sure to create compressed archives of Pages documents and transfer the archives, instead of the uncompressed files, via FTP. Pages documents are really folders containing multiple files, which makes them easy to damage when being transferred with an FTP client (because you might transfer just part of the folder); compressing them into archives means you only have a single file to transfer, which is much easier and safer.

  You can use the Finder's "Compress" command (on Mac OS X 10.5; or "Create Archive" on Mac OS X 10.4) to compress the files before transferring, or you can tell Fetch to compress them when uploading (let me know if you want instructions on how to do that).

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #

• Jpeden154 Member

  Originally posted by ScottMcGuire:

  Hi,

  In the short term, you should be able to fix this problem by doing the following (these instructions assume you are using Fetch 5.3):

  * Go to the Fetch menu, and choose Preferences.
  * Click the Download tab.
  * Uncheck the "Allow automatic decoding of downloaded files" checkbox.

  Then download your Pages file again, and let us know if that fixes the problem.

  However, in the future, you should be sure to create compressed archives of Pages documents and transfer the archives, instead of the uncompressed files, via FTP. Pages documents are really folders containing multiple files, which makes them easy to damage when being transferred with an FTP client (because you might transfer just part of the folder); compressing them into archives means you only have a single file to transfer, which is much easier and safer.

  You can use the Finder's "Compress" command (on Mac OS X 10.5; or "Create Archive" on Mac OS X 10.4) to compress the files before transferring, or you can tell Fetch to compress them when uploading (let me know if you want instructions on how to do that).

  Thanks,

  Scott McGuire
  Fetch Softworks

  Thanks! But this didn't exactly fix this problem. I think the file was corrupted prior to it being sent to me.

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi,

  If that didn't fix the problem, then yes, it's likely the problem happened on upload. I'd suggest you ask the person who uploaded the file to compress (archive) it before uploading, or ask them to do that the next time they upload a file for you.

  Please let us know if we can be of further assistance.

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #

• Jpeden154 Member

  Will let them know. Again, thanks for your help.

  Posted 15 years ago #