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Server could not create file (4 posts)

  • Started 2 years ago by Meg
  • Latest reply 2 years ago from Jim Matthews
  • Meg Member

    Hello,

    I'm getting an error message in Fetch that says "Server responded: Could not create file". I'm wondering if this means that we are at our space limit on the site, but it also won't let me delete anything to clear up some storage space. Can you explain how to remedy this? Below is the transcript.

    Fetch could not put “WinterGuide_2015 16.pdf” because the FTP server sent an unexpected response. (Check the Fetch Transcript window for more information.
    Server responded: “Could not create file.”)
    ABOR
    FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 36418831 reply_received = 36418831 TickCount() - reply_received = 0
    FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 36418832 reply_received = 36418831 TickCount() - reply_received = 1
    FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 36418833 reply_received = 36418831 TickCount() - reply_received = 2
    FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 36418833 reply_received = 36418831 TickCount() - reply_received = 2
    FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 36418834 reply_received = 36418831 TickCount() - reply_received = 3
    225 No transfer to ABOR.
    PWD
    257 "/meg"
    PWD
    257 "/meg"
    CWD /
    250 Directory successfully changed.
    PWD
    257 "/"
    TYPE A
    200 Switching to ASCII mode.
    PASV
    227 Entering Passive Mode (50,57,159,171,197,68)
    Making data connection to 50.57.159.171 port 50500
    LIST -al
    150 Here comes the directory listing.
    drwxr-xr-x 14 501 48 4096 Jan 10 06:23 .
    drwxr-xr-x 14 501 48 4096 Jan 10 06:23 ..
    -rwxr-xr-x 1 501 48 280 Nov 30 2011 .bash_history
    -rwxr-xr-x 1 501 48 3112 Jan 06 2012 .htaccess
    drwxr-xr-x 2 501 48 4096 Apr 01 2013 Graphics
    drwxr-xr-x 11 501 48 4096 Jan 08 20:19 PRESSROOM
    drwxr-xr-x 2 501 48 4096 Apr 01 2013 Photos
    -rwxr-xr-x 1 501 48 1815 Oct 15 2009 PriceReduced2.tif.jpg
    -rwxr-xr-x 1 501 48 629280 Jan 10 06:23 Sat 1_10 Flats 1.pdf
    -rwxr-xr-x 1 501 48 1821888 Nov 16 07:09 Sun 11_16 Flats 1.pdf
    -rwxr-xr-x 1 501 48 164937 Oct 12 00:40 ajwqkgq.png
    -rwxr-xr-x 1 501 48 45418 May 08 2008 apc.php
    -rwxr-xr-x 1 501 48 2589 Jan 06 2012 apple-touch-icon-72x72-precomposed.png
    -rwxr-xr-x 1 501 48 2589 Jan 06 2012 apple-touch-icon-72x72.png
    -rwxr-xr-x 1 501 48 2589 Jan 06 2012 apple-touch-icon-precomposed.png
    -rwxr-xr-x 1 501 48 2589 Jan 06 2012 apple-touch-icon.png
    -rwxr-xr-x 1 501 48 30469 Oct 12 01:25 aqgsksu.jpg
    -rwxr-xr-x 1 501 48 40325 Oct 12 01:09 atouamr.jpg
    -rwxr-xr-x 1 501 48 252 Apr 30 2008 banned.html
    -rwxr-xr-x 1 501 48 4282 Jan 04 2008 banner_db.php
    -rwxr-xr-x 1 501 48 4212 May 19 2011 banner_file.php
    -rwxr-xr-x 1 501 48 153957 Oct 12 00:14 blendsg.jpg
    -rwxr-xr-x 1 501 48 95018 Oct 11 23:01 cgnxonh.jpg
    -rwxr-xr-x 1 501 48 296620 Oct 12 03:06 cmfsugm.jpg
    -rwxr-xr-x 1 501 48 262 Aug 06 05:43 cron.php
    -rwxr-xr-x 1 501 48 142485 Oct 12 01:45 csmswsp.png
    -rwxr-xr-x 1 501 48 296620 Oct 12 03:16 dftvwfh.jpg
    -rwxr-xr-x 1 501 48 95018 Oct 11 14:25 dtaoxxk.jpg
    -rwxr-xr-x 1 501 48 2238 Mar 07 2008 favicon.ico
    drwxrwxr-x 12 501 48 16384 Jan 07 23:39 files
    -rwxr-xr-x 1 501 48 79458 Oct 12 02:02 hvbawex.jpg
    -rwxr-xr-x 1 501 48 181609 Oct 12 02:06 ilpqety.jpg
    drwxr-xr-x 2 501 48 4096 Apr 01 2013 includes
    -rwxr-xr-x 1 501 48 2338 Oct 14 2009 index.html
    -rwxr-xr-x 1 501 48 872 Feb 28 2008 index.php
    -rwxr-xr-x 1 501 48 95018 Oct 11 18:34 lhxdnhs.jpg
    -rwxr-xr-x 1 501 48 0 Oct 12 2010 loadstorm-27192.html
    -rwxr-xr-x 1 501 48 196724 Oct 12 00:23 mcrvyhb.jpg
    drwxr-xr-x 7 501 48 4096 Dec 19 02:23 meg
    drwxr-xr-x 3 501 48 4096 Apr 01 2013 misc
    drwxr-xr-x 31 501 48 4096 Apr 01 2013 modules
    -rwxr-xr-x 1 501 48 18890 Oct 12 01:37 nloixwe.jpg
    -rwxr-xr-x 1 501 48 27988 Oct 12 00:02 nmkswfa.jpg
    -rwxr-xr-x 1 501 48 4096 Oct 11 13:45 ohaunlc.jpg
    -rwxr-xr-x 1 501 48 17 May 08 2008 phpinfo.php
    drwxr-xr-x 3 501 48 4096 Apr 01 2013 profiles
    -rwxr-xr-x 1 501 48 296620 Oct 12 02:32 qaxelmm.jpg
    -rwxr-xr-x 1 501 48 213128 Oct 12 00:44 rlojpwl.png
    -rwxr-xr-x 1 501 48 1654 Jul 16 2007 robots.txt
    -rwxr-xr-x 1 501 48 296620 Oct 12 02:51 roclhck.jpg
    -rwxr-xr-x 1 501 48 95018 Oct 11 13:49 rtwpufs.jpg
    drwxr-xr-x 2 501 48 4096 Apr 01 2013 scripts
    drwxr-xr-x 4 501 48 4096 Sep 24 15:35 sites
    -rwxr-xr-x 1 501 48 196 Nov 28 2011 test.php
    drwxr-xr-x 9 501 48 4096 Apr 01 2013 themes
    -rwxr-xr-x 1 501 48 30446 Jul 16 2007 update.php
    -rwxr-xr-x 1 501 48 352 Jul 16 2007 xmlrpc.php
    226 Directory send OK.
    CWD Photos
    250 Directory successfully changed.
    PWD
    257 "/Photos"
    PASV
    227 Entering Passive Mode (50,57,159,171,199,24)
    Making data connection to 50.57.159.171 port 50968
    LIST -al
    150 Here comes the directory listing.
    drwxr-xr-x 2 501 48 4096 Apr 01 2013 .
    drwxr-xr-x 14 501 48 4096 Jan 10 06:23 ..
    226 Directory send OK.
    CWD /
    250 Directory successfully changed.
    RMD Photos
    550 Remove directory operation failed.
    ftp_delete or ftp_rmdir: 2,-30006 (state == RDEL_DELETING)
    retry_failed_operation derr = 2, -30006 retry_state = RDEL_DELETING cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 0
    Error deleting, will retry (attempt #1)
    PWD
    257 "/"
    RMD Photos
    550 Remove directory operation failed.
    ftp_delete or ftp_rmdir: 2,-30006 (state == RDEL_DELETING)
    retry_failed_operation derr = 2, -30006 retry_state = RDEL_DELETING cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 1
    Error deleting, will retry (attempt #2)
    PWD
    257 "/"
    RMD Photos
    550 Remove directory operation failed.
    ftp_delete or ftp_rmdir: 2,-30006 (state == RDEL_DELETING)
    retry_failed_operation derr = 2, -30006 retry_state = RDEL_DELETING cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 2
    Error deleting, will retry (attempt #3)
    PWD
    257 "/"
    RMD Photos
    550 Remove directory operation failed.
    ftp_delete or ftp_rmdir: 2,-30006 (state == RDEL_DELETING)
    retry_failed_operation derr = 2, -30006 retry_state = RDEL_DELETING cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 3
    Fetch could not delete “Photos” because the FTP server says that the requested item could not be accessed. (If you entered a file or folder name or URL, check that it is correct.
    Server responded: “Remove directory operation failed.”)
    PWD
    257 "/"
    PASV
    227 Entering Passive Mode (50,57,159,171,198,2)
    Making data connection to 50.57.159.171 port 50690
    LIST -al
    150 Here comes the directory listing.
    drwxr-xr-x 14 501 48 4096 Jan 10 06:23 .
    drwxr-xr-x 14 501 48 4096 Jan 10 06:23 ..
    -rwxr-xr-x 1 501 48 280 Nov 30 2011 .bash_history
    -rwxr-xr-x 1 501 48 3112 Jan 06 2012 .htaccess
    drwxr-xr-x 2 501 48 4096 Apr 01 2013 Graphics
    drwxr-xr-x 11 501 48 4096 Jan 08 20:19 PRESSROOM
    drwxr-xr-x 2 501 48 4096 Apr 01 2013 Photos
    -rwxr-xr-x 1 501 48 1815 Oct 15 2009 PriceReduced2.tif.jpg
    -rwxr-xr-x 1 501 48 629280 Jan 10 06:23 Sat 1_10 Flats 1.pdf
    -rwxr-xr-x 1 501 48 1821888 Nov 16 07:09 Sun 11_16 Flats 1.pdf
    -rwxr-xr-x 1 501 48 164937 Oct 12 00:40 ajwqkgq.png
    -rwxr-xr-x 1 501 48 45418 May 08 2008 apc.php
    -rwxr-xr-x 1 501 48 2589 Jan 06 2012 apple-touch-icon-72x72-precomposed.png
    -rwxr-xr-x 1 501 48 2589 Jan 06 2012 apple-touch-icon-72x72.png
    -rwxr-xr-x 1 501 48 2589 Jan 06 2012 apple-touch-icon-precomposed.png
    -rwxr-xr-x 1 501 48 2589 Jan 06 2012 apple-touch-icon.png
    -rwxr-xr-x 1 501 48 30469 Oct 12 01:25 aqgsksu.jpg
    -rwxr-xr-x 1 501 48 40325 Oct 12 01:09 atouamr.jpg
    -rwxr-xr-x 1 501 48 252 Apr 30 2008 banned.html
    -rwxr-xr-x 1 501 48 4282 Jan 04 2008 banner_db.php
    -rwxr-xr-x 1 501 48 4212 May 19 2011 banner_file.php
    -rwxr-xr-x 1 501 48 153957 Oct 12 00:14 blendsg.jpg
    -rwxr-xr-x 1 501 48 95018 Oct 11 23:01 cgnxonh.jpg
    -rwxr-xr-x 1 501 48 296620 Oct 12 03:06 cmfsugm.jpg
    -rwxr-xr-x 1 501 48 262 Aug 06 05:43 cron.php
    -rwxr-xr-x 1 501 48 142485 Oct 12 01:45 csmswsp.png
    -rwxr-xr-x 1 501 48 296620 Oct 12 03:16 dftvwfh.jpg
    -rwxr-xr-x 1 501 48 95018 Oct 11 14:25 dtaoxxk.jpg
    -rwxr-xr-x 1 501 48 2238 Mar 07 2008 favicon.ico
    drwxrwxr-x 12 501 48 16384 Jan 07 23:39 files
    -rwxr-xr-x 1 501 48 79458 Oct 12 02:02 hvbawex.jpg
    -rwxr-xr-x 1 501 48 181609 Oct 12 02:06 ilpqety.jpg
    drwxr-xr-x 2 501 48 4096 Apr 01 2013 includes
    -rwxr-xr-x 1 501 48 2338 Oct 14 2009 index.html
    -rwxr-xr-x 1 501 48 872 Feb 28 2008 index.php
    -rwxr-xr-x 1 501 48 95018 Oct 11 18:34 lhxdnhs.jpg
    -rwxr-xr-x 1 501 48 0 Oct 12 2010 loadstorm-27192.html
    -rwxr-xr-x 1 501 48 196724 Oct 12 00:23 mcrvyhb.jpg
    drwxr-xr-x 7 501 48 4096 Dec 19 02:23 meg
    drwxr-xr-x 3 501 48 4096 Apr 01 2013 misc
    drwxr-xr-x 31 501 48 4096 Apr 01 2013 modules
    -rwxr-xr-x 1 501 48 18890 Oct 12 01:37 nloixwe.jpg
    -rwxr-xr-x 1 501 48 27988 Oct 12 00:02 nmkswfa.jpg
    -rwxr-xr-x 1 501 48 4096 Oct 11 13:45 ohaunlc.jpg
    -rwxr-xr-x 1 501 48 17 May 08 2008 phpinfo.php
    drwxr-xr-x 3 501 48 4096 Apr 01 2013 profiles
    -rwxr-xr-x 1 501 48 296620 Oct 12 02:32 qaxelmm.jpg
    -rwxr-xr-x 1 501 48 213128 Oct 12 00:44 rlojpwl.png
    -rwxr-xr-x 1 501 48 1654 Jul 16 2007 robots.txt
    -rwxr-xr-x 1 501 48 296620 Oct 12 02:51 roclhck.jpg
    -rwxr-xr-x 1 501 48 95018 Oct 11 13:49 rtwpufs.jpg
    drwxr-xr-x 2 501 48 4096 Apr 01 2013 scripts
    drwxr-xr-x 4 501 48 4096 Sep 24 15:35 sites
    -rwxr-xr-x 1 501 48 196 Nov 28 2011 test.php
    drwxr-xr-x 9 501 48 4096 Apr 01 2013 themes
    -rwxr-xr-x 1 501 48 30446 Jul 16 2007 update.php
    -rwxr-xr-x 1 501 48 352 Jul 16 2007 xmlrpc.php
    226 Directory send OK.
    PWD
    257 "/"
    PWD
    257 "/"
    PWD
    257 "/"
    PWD
    257 "/"
    PWD
    257 "/"
    QUIT
    221 Goodbye.

    Thanks so much,
    Meg

    Posted 2 years ago #

  • Jim Matthews Administrator

    Hi,

    Thanks for contacting us. It looks like the server is having trouble both creating a new file, and deleting an empty Photos folder. I would contact the hosting company that runs the server, and point out the errors in this transcript. This is a problem that needs to be fixed from their end. It could be that you're at your storage limit, but you're right -- that wouldn't explain why you can't delete Photos.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Meg Member

    Hi Jim,

    Thanks so much for looking into it. Let me know what you fine out.

    Thanks again,
    Meg

    Posted 2 years ago #

  • Jim Matthews Administrator

    Hi,

    I'm sorry if I wasn't clear. I don't work for your hosting company, so I can't investigate why the server is failing to create files or delete folders. You need to contact the hosting company and show them the errors from the transcript.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

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