Fetch Softworks

"Server rejected password" (4 posts)

• Started 14 years ago by Mike B
• Latest reply 14 years ago from Scott McGuire

• Mike B Member

  Hello,
  I was recently updating my site and accidently deleted all of the files in my "Fetch" directory. Now during the Fetch login process, my "New Connection" window is informing me that "An FTP connection to "64.82.33.29" could not be opened because the server rejected the password. " Server Responded: "User builtf cannot log in, home directory inaccessible" .

  I've been logging in with the same keychain sine I started over a year ago, no passwords or FTP connections have changed. Copy of the fetch transcript below:

  Update check skipped at 11/05/2008 01:22 AM (next check after 11/05/2008 09:26 AM)
  Connecting to 64.82.33.29 port 21 (Mac OS X firewall is off) (11/5/08 1:24:28 AM)
  Connected to 64.82.33.29 port 21 (11/5/08 1:24:28 AM)
  220 Microsoft FTP Service
  USER builtf
  331 Password required for builtf.
  PASS
  530 User builtf cannot log in, home directory inaccessible.

  Any suggestions?
  Thanks in advance,

  Mike

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Mike,

  It looks like you need to contact the folks who run the server you are trying to connect to; it looks like there is a problem with your account on the server. Tell them you are getting a "home directory inaccessible" error when you try to connect to the server. They should be able to help you with the problem. There is nothing Fetch can do about this, because the problem is on the server.

  If you still have questions or problems after talking to them, let us know.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Mike B Member

  Scott thank you for your fast response! I contacted my service provider and they corrected the problem overnight.

  Thanks again!

  Mike Bautista

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Mike,

  You're welcome, and thanks for the followup - we're glad to hear the problem is fixed!

  Best,

  Scott McGuire
  Fetch Softworks

  [This message has been edited by ScottMcGuire (edited 11-07-2008).]

  Posted 14 years ago #