Fetch Softworks

Server responded "Accesss is denied" (5 posts)

• Started 16 years ago by Tom Swift
• Latest reply 16 years ago from Scott McGuire

• Tom Swift Member

  New user trying the program. I can access my server space but when I try to upload, I get the following message...

  "Fetch could not put "frame1.html" because the FTP server encountered an error accessing a file or folder. If you entered a file name, folder name, or URL, check that it is correct. Server responded; "Access is denied". "

  I tried different files and in different areas, all with the same error. I also made sure I had permission to upload to these folders. I contacted my host and they could see nothing wrong. Here is the transcript. Any suggestions?

  Fetch 5.2.1 (5C263) PowerPC running on Mac OS X 10.4.9 (8R218) PowerPC English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCHEX001-2L3R-AWXG T
  Connecting to bandusianspring.com port 21 (Mac OS X firewall is off) (9/28/07 9:11:49 AM)
  Connected to 70.87.93.34 port 21 (9/28/07 9:11:49 AM)
  220---------- Welcome to Pure-FTPd [TLS] ----------
  220-You are user number 6 of 50 allowed.
  220-Local time is now 20:12. Server port: 21.
  220 You will be disconnected after 15 minutes of inactivity.
  USER bandus00
  331 User bandus00 OK. Password required
  PASS
  230-User bandus00 has group access to: bandus00
  230 OK. Current restricted directory is /
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is your current location
  MACB ENABLE
  550 Access is denied.
  CWD public_html/grades/
  250 OK. Current directory is /public_html/grades
  PWD
  257 "/public_html/grades" is your current location
  PWD
  257 "/public_html/grades" is your current location
  Retrieved 0 items from file list cache, stored 09/28/2007 09:02 AM
  TYPE A
  200 TYPE is now ASCII
  PASV
  227 Entering Passive Mode (70,87,93,34,46,11)
  Making data connection to 70.87.93.34 port 11787
  STOR frame1.html
  550 Access is denied.
  ftp_store_setup: 2,-30004 (state == PUT_SETTING_UP)
  ABOR
  550 Access is denied.

  Posted 16 years ago #

• Tom Swift Member

  Well, I am sitting here in a bar in Shanghai and I can upload to my server space. That must mean that my provider is somehow blocking access to the site. I know that they were blocking some ports but I was told that they had unblocked me. Not too sure how to continue. If he has actually unblocked everything, then is there a way I can get around this blockage, like a different port number or something? It is still strange that I can see my site but can't upload to it. Any suggestions?

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  From your transcript, it does not look like you were having a blocked port problem; if the problem was a blocked port, you wouldn't have been able to connect to the server, or get the error response from it.

  It looks like either a server problem, or a router problem. The first thing I would do is try uploading again at the same place where you had the problem before, and see if you get an error again. It may have just been a temporary server glitch.

  If that doesn't work, could you please tell us how you connect to the Internet at the problem location? Via wireless, or using a router to share the Internet connection between multiple computers?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• Tom Swift Member

  Okay, I talked to the tech guy here and he went off, did something, and now it works. It was not a temporary error, but a setting of some sort. His English is not very good so I didn't understand what he did, but it works. Thanks for the help.

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  You're welcome, and thanks for the followup. We're glad to hear that it's sorted out.

  Please let us know if we can be of assistance again in the future.

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #