Fetch Softworks

"Server response; Illegal PORT Command" (8 posts)

• Started 18 years ago by Maggie
• Latest reply 18 years ago from Jim Matthews

• Maggie Member

  When I try to connect I receive the message "Server response; Illegal PORT Command"

  When I check the "Use passive mode transfers (PASV)" box in the Firewall section of Preferences. I recieve the message
  "Server response: Can't open data connection.

  Please can you help

  Posted 18 years ago #

• Jim Matthews Administrator

  Could you choose "Fetch Transcript" from the Window menu and post the contents after you dismiss the "Illegal PORT Command" error message? That should contain clues to the problem.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 18 years ago #

• Maggie Member

  Jim

  Below is the Fetch transcript. Thanks Maggie.

  Connecting to ftp.on-line.uk.net port 21 (11/1/05 9:44:48 am)
  220 level42.on-line.uk.net FTP server (Version wu-2.4.2-academ[BETA-18](1)
  Mon Nov 8 12:35:12 GMT 1999) ready.
  USER inglis
  331 Password required for inglis.
  PASS
  230 User inglis logged in. Access restrictions apply.
  SYST
  215 UNIX Type: L8 Version: BSD-199506
  PWD
  257 "/inglis" is current directory.
  PWD
  257 "/inglis" is current directory.
  CWD public_html
  250 CWD command successful.
  PWD
  257 "/inglis/public_html" is current directory.
  PORT 192,168,99,12,120,170
  500 Illegal PORT Command
  ftp_list: -30000
  QUIT
  221 Goodbye.

  Posted 18 years ago #

• Jim Matthews Administrator

  How are you connected to the Internet? Is there some sort of router between your computer and your Internet connection?

  It looks like you are behind a router and that router is not translating addresses for you, which will keep Fetch from working when "Use passive mode transfers (PASV)" is unchecked. And it sounds like your server does not work if you have that option checked.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 18 years ago #

• Maggie Member

  Hi Matthew

  Yes I am behind a router. Can my internet service provider do anything? Or can it be solved by changing settings on my router. I am able to upload files to a different web site held by a different internet service provider using Fetch.

  Thanks Maggie

  Posted 18 years ago #

• Jim Matthews Administrator

  When you upload to this different provider, is the PASV checkbox checked?

  What brand and model router do you have?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 18 years ago #

• Maggie Member

  Matthew

  No the PASV checkbox isn't checked when I connect to the other ISP.

  The router is a Viking. H/W Version: 81001a.
  S/W Version: VIK-2.1.040311a. I've no idea what this description of the router means.

  Thanks,

  Maggie

  [This message has been edited by Maggie (edited 01-12-2005).]

  Posted 18 years ago #

• Jim Matthews Administrator

  The fact that you can connect to another server with passive mode unchecked suggests that the fault is not in your router, at least not completely. I would talk to the server administrators. Tell them that you can't connect using either passive mode or active mode; hopefully they can fix the problem from their end.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 18 years ago #