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"server sent and unexpected response" (6 posts)

  • Started 15 years ago by messenger82
  • Latest reply 15 years ago from Scott McGuire
  • messenger82 Member

    We have a video server we use for broadcast. The server is a proprietary embedded OS but utilizes the FAT32 file system and FTP as it's video upload method.

    Our edit suites are all mac and have Fetch as the FTP client that uploads finished products to the server. Frequently and with no replicateable consistency we get an error that says "server sent an unexpected response" when trying to upload video files. After this error the connection is broken. However the file(s) that we're uploaded work just fine and are transfered in their entirety. This is causing workflow problem because if the connection is broken when transfering multiple files any files remaining after the error aren't transfered. We have used other FTP clients with no error messages at all such as Filezilla from Windows and FTPClient and Cyberduck for mac. We would really really like to use Fetch though due to it's defacto status among the Mac community.

    [This message has been edited by messenger82 (edited 12-14-2007).]

    Posted 15 years ago #

  • Scott McGuire Administrator

    Hi,

    We'd like to investigate this problem and see if we can resolve it.

    Could you please send us the transcript from one of these problem transfers?

    The next time you get one of these errors when uploading, please choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message.

    We'll take a look and try to figure out what's going on.

    If you don't want to post the transcript here (or if it's very long), you can email it to:

    bb at fetchsoftworks dot com

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 15 years ago #

  • messenger82 Member

    Sorry for the delay. Here is the transcript. It repeated the error after transfering a file named "Clyde Edgerton and Alan Gurganus.mpg". However the file does work and is complete.

    Fetch 5.3 (5D161) Intel running on Mac OS X 10.5.1 (9B18) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCHEX001-G9DD-96DC T
    Connecting to 152.20.187.244 port 21 (Mac OS X firewall is allowing connections) (12/17/07 8:43:23 AM)
    Connecting to 152.20.187.244 port 21 (Mac OS X firewall is allowing connections) (12/17/07 8:47:59 AM)
    Connected to 152.20.187.244 port 21 (12/17/07 8:47:59 AM)
    220 Server Ready ready
    USER bobbertd
    331 User name okay, need password.
    PASS
    230 SuperUser logged in, proceed.
    SYST
    215 WIN32 TNT Embedded ToolSuite system type.
    PWD
    257 "C:/web" is the current directory.
    MACB ENABLE
    500 Syntax error, command unrecognized.
    PWD
    257 "C:/web" is the current directory.
    TYPE A
    200 Command okay.
    PASV
    227 Entering Passive Mode (152,20,187,244,4,1).
    Making data connection to 152.20.187.244 port 1025
    NLST
    150 Opening data connection for (.) (152.20.187.244,1025).
    index.php
    site.css
    slidecontrol.php
    php-appWeb.ini
    newslide.php
    appWeb.conf
    login.php
    favicon.ico
    mime.types
    logout.php
    vers.txt
    images
    include
    runtime
    script
    tmp
    226 Closing data connection.
    CWD d:/MPEG
    250 Directory changed to "d:/MPEG".
    PWD
    257 "d:/MPEG" is the current directory.
    PASV
    227 Entering Passive Mode (152,20,187,244,4,2).
    Making data connection to 152.20.187.244 port 1026
    NLST
    150 Opening data connection for (.) (152.20.187.244,1026).
    River Run.mpg
    Leadership Lecture - Armstrong.mpg
    africa_transition.mpg
    Cucalorus-Sugar.mpg
    wal401_kipper.mpg
    DrK Rtable01-2.mpg
    DrK Rtables02-2.mpg
    Let's Read - 710 - Morris.mpg
    Currents of Hope.mpg
    Let's Read - 803 - Toplin.mpg
    Let's Read - 801 - Tettertons.mpg
    Let's Read - 804 - Tom Morris.mpg
    WAL12_Pantano.mpg
    Let's Read - 805 - McCall.mpg
    Leadership Lecture - Fish.mpg
    SportsRound_promo2007.mpg
    Let's Read - 808 - Pope.mpg
    Classics-Andrew Young.mpg
    Bumper - TLN.mpg
    Spot - Seahawk Shop.mpg
    wal2007_promo.mpg
    Seahawk Video Digest 1.mpg
    wal403_brennan.mpg
    Gerentology - Chesky.mpg
    Let's Read - 806 - Marron Rev3.mpg
    Leadership Lecutre - Lemon.mpg
    Publishing Panel.mpg
    Leadership Lecture - Halberstam.mpg
    Leadership Lecture - Elliot.mpg
    sports_roundup601.mpg
    Cucalorus-Ninja.mpg
    Let's Read - 807 - Wood.mpg
    Leadership Lecture - Julian Bond.mpg
    Spot - Gymnastics Club.mpg
    Cucalorus-Football.mpg
    Mike McIntyre.mpg
    LLS - Fishman.mpg
    Concert Chior Pt2.mpg
    Concert Chior Pt1.mpg
    cahoon_global.mpg
    wal405_bicknel.mpg
    livetest.mpg
    Bumper - TLN Fireworks.mpg
    Clyde Edgerton and Alan Gurganus.mpg
    Clyde Edgerton - An Evening With.mpg
    wal406_drimmer.mpg
    Spot - UNCW Promo.mpg
    Promo - FLM Spanish 1.mpg
    Promo - FLM Spanish 2.mpg
    Promo - FLM Japanese 1.mpg
    Promo - FLM Japanese 2.mpg
    Promo - FLM Italian 1.mpg
    Promo - FLM Spanish 3.mpg
    Promo - Ulitmate Frisbee.mpg
    Promo - FLM Portugeuse 1.mpg
    wal404_mcdowell.mpg
    OLLI_Geron01_Sex.mpg
    Classics-Bernice Johnson Reagon.mpg
    WAL_Davis.mpg
    Enviroment Matters - 101.mpg
    Tyrone Rowell.mpg
    letsread901.mpg
    electionone.mpg
    cook 3 Mulit-Cooking Show.mpg
    Ethics Habib_OLLI_TV-Habib.mpg
    Blackmore Youth Lecture-Rev2.mpg
    olli ethics barth.mpg
    WAL_ChinaEmerge.mpg
    alumni_awards_2007.mpg
    Let's Read - 811 - Lee.mpg
    Let's Read - 810 - Savas Rev2.mpg
    Let's Read - 809 - Satterlie.mpg
    UNCW TV Presents-Grisman.mpg
    edmeese.mpg
    Let's Read - 812 - Rivenbark.mpg
    OLLI_Geron02_Lifestory.mpg
    olli_aging_nervous.mpg
    olli_aging_theories.mpg
    olli_aging_musculoskel.mpg
    Leadership Lecture - Fuentes.mpg
    Let's Read - 815 - Furia.mpg
    Let's Read - 813 - Fredrickson.mpg
    Let's Read - 814 - Harris.mpg
    Ethics Habib02_OLLI_TV.mpg
    ollihealthethicsgauthier MPEG.mpg
    wal407_ziegler.mpg
    wal408_goodman.mpg
    EMatters103.mpg
    gradone.mpg
    montfordpoint.mpg
    warningfemale.mpg
    warningmale.mpg
    Bumper - UNCW TV Fireworks.mpg
    marsleightronix.mpg
    Cucalorus-Hammered.mpg
    Cucalorus-Scene 9 of 9.mpg
    elliotgonewithwind2.mpg
    Classics-Caregivers Journey.mpg
    Cucalorus-Strip Mall Trilogy.mpg
    Cucalorus-Tabernacle.mpg
    Classics-Charlotte Pierce-Baker.mpg
    Classics-Charles Reagan Wilson.mpg
    Classics-Terry Tempest Williams.mpg
    Cucalorus-Birds.mpg
    Classics-_Intro.mpg
    uncwcook01_breakfast.mpg
    uncwcook02_sandwich.mpg
    uncwcook03_salad.mpg
    Classics-Allison Lurie.mpg
    Classics-Andrea Barrett.mpg
    Classics-Benjamin Hooks.mpg
    Classics-Bernard Ohanian.mpg
    Classics-Bob Reiss.mpg
    Global Warming Lecture- Drake.mpg
    Montford Point documentary.mpeg
    Classics-Bruce Feiler.mpg
    uncw_sixtieth.mpg
    Classics-Harry Watson.mpg
    Classics-James Lawson.mpg
    Leadership Lecture - Flannery.mpg
    electiontwo.mpg
    Classics-Coleman McCarthy.mpg
    Classics-Haven Kimmel.mpg
    foster_cc_spot 1.mpg
    Classics-Altan Anderson.mpg
    Classics-Hemmingway Lecture.mpg
    Classics-Jaron Lanier.mpg
    Classics-Peter Gethers.mpg
    Classics-Jim Owens.mpg
    Classics-John Holman.mpg
    Classics-Jose Ramos.mpg
    Classics-Ken Schmidt.mpg
    Classics-Ken Svanum.mpg
    Classics-Levonne Adams.mpg
    Classics-NOAA.mpg
    Classics-Peter Beckmann.mpg
    905letsreadcook.mpg
    902Let'sread.mpg
    903letsreadLehane.mpg
    EMatters102.mpg
    sports_roundup602.mpg
    904letsreadTyson.mpg
    troubled_waters.mpg
    olli_survey.mpg
    olli_survey02.mpg
    uncwlecture_allan_kay.mpg
    spot_uncw_adultscholar.mpg
    sherman_scholar_2007.mpg
    caa_preseason_2007.mpg
    uncw_studentdebate2007.mpg
    Classics-Tony Hillerman.mpg
    226 Closing data connection.
    PWD
    257 "d:/MPEG" is the current directory.
    PWD
    257 "d:/MPEG" is the current directory.
    PWD
    257 "d:/MPEG" is the current directory.
    PWD
    257 "d:/MPEG" is the current directory.
    PWD
    257 "d:/MPEG" is the current directory.
    QUIT
    221 Service closing control connection.
    Connecting to 152.20.187.244 port 21 (Mac OS X firewall is allowing connections) (12/17/07 9:00:11 AM)
    Connected to 152.20.187.244 port 21 (12/17/07 9:00:16 AM)
    220 Server Ready ready
    USER bobbertd
    331 User name okay, need password.
    PASS
    230 SuperUser logged in, proceed.
    SYST
    215 WIN32 TNT Embedded ToolSuite system type.
    PWD
    257 "C:/web" is the current directory.
    MACB ENABLE
    500 Syntax error, command unrecognized.
    CWD d:/MPEG/
    250 Directory changed to "d:/MPEG".
    PWD
    257 "d:/MPEG" is the current directory.
    Retrieved 151 items from file list cache, stored 12/17/2007 08:48 AM
    CWD Clyde Edgerton and Alan Gurganus.mpg
    550 Requested action not taken: Not a directory
    TYPE I
    200 Command okay.
    SIZE Clyde Edgerton and Alan Gurganus.mpg
    550 Requested action not taken: Clyde Edgerton and Alan Gurganus.mpg not a plain file
    MDTM Clyde Edgerton and Alan Gurganus.mpg
    500 Syntax error, command unrecognized.
    PASV
    227 Entering Passive Mode (152,20,187,244,4,3).
    Making data connection to 152.20.187.244 port 1027
    RETR Clyde Edgerton and Alan Gurganus.mpg
    150 Opening data connection for (Clyde Edgerton and Alan Gurganus.mpg) (152.20.187.244,1027).
    550 Requested action not taken: No error
    Unsuccessful transfer of Clyde Edgerton and Alan Gurganus.mpg (3,372,903,006/0 bytes, 3,131,757 bytes/sec, 17:57 elapsed) stopped at 12/17/07 9:18:14 AM (error: 2,-30000)
    ftp_retrieve: 2,-30000 (state == RGET_RETRIEVING)
    PWD
    257 "d:/MPEG" is the current directory.
    Retrieved 151 items from file list cache, stored 12/17/2007 08:48 AM
    PWD
    257 "d:/MPEG" is the current directory.
    PWD
    257 "d:/MPEG" is the current directory.
    PWD
    257 "d:/MPEG" is the current directory.
    PWD
    257 "d:/MPEG" is the current directory.
    PWD
    257 "d:/MPEG" is the current directory.
    QUIT
    221 Service closing control connection.

    Posted 15 years ago #

  • Scott McGuire Administrator

    Hi,

    Thanks for the transcript.

    This transcript shows an error at the end of a download; your original message said you were having problems with uploads. Are you receiving errors when uploading, downloading, or both?

    Do you ever see this problem with small files, or just large files? (I realize your main use seems to be moving large video files.)

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 15 years ago #

  • messenger82 Member

    After some testing the same error is occurring at the end of both download and uploads. (Today we just happened to be doing a server backup thus the reason for the downloads). I can't answer definitively regarding the large/small file question; my feeling is that our 30 second spots 'seem' to have fewer problems than the larger 30 minute and 1 hour programs (aprox. 1.5 and 3 gig respectively). Being that its a video server I hate to temp fate and upload a text file or other smaller file.

    Posted 15 years ago #

  • Scott McGuire Administrator

    Hi,

    Thanks for the additional information. We've been working on some potential fixes for these sorts of problems, and we'd like you to try a test build of Fetch if you're willing. Could you please send us an email at:

    bb at fetchsoftworks dot com

    and we'll go from there. (Please include a sentence or two about your problems, just so we can match your email with this message board thread.)

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 15 years ago #

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