Fetch Softworks

SFTP error Message "Could not create directory /Users/sol/.ssh" (10 posts)

• Started 11 years ago by Solomon Max
• Latest reply 4 years ago from Jim Matthews

• Solomon Max Member

  I have been able to ftp without any problem. I have a site that requires SFTP. It looks like Fetch is trying to create a directory but probably has the permissions wrong. Has anyone had that experience? How can it be fixed?

  Posted 11 years ago #

• Scott McGuire Administrator

  Hi Solomon,

  Fetch does not try to create a directory unless you are uploading folders or unless you choose the "New Folder" command in Fetch.

  When are you getting this error?

  When you try to connect to the server?

  When you try to upload files and folders?

  Or when you do something else?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 11 years ago #

• Solomon Max Member

  I get the error when I attempt to run a new connection menu. The fetch dog thrashes around in the normal way until it puts up an error window which says

  SFTP connection to "grouper.ieee.org" could not
  be opened because the connection to SFTP
  server could not be established or was lost

  Try again, or contact the server administrator to verify that you
  have the correct hostname, username, password, and
  authentication method, and that the server is running.
  Server responded "Could not create directory '/Users/
  sol/.ssh'.

  ssh_exchange identification: Connection closed by remote host

  I initially assumed that the directory it was trying to create was on my machine, but it is probably on the server machine. I don't know why the server should be doing that.

  I am wondering if the Netgear router is blocking the connection. I have had it working in hotel WiFi networks using programs other than Fetch (Fugu).

  Posted 11 years ago #

• Scott McGuire Administrator

  Hi Solomon,

  Yes, the error is about trying to create a directory on the server, not your Mac.

  That's not usually the symptom one sees when a router is causing interference; it seems this is most likely a server problem - something may have changed on the server since the last time you tried to connect.

  If you could post a Fetch transcript, we may be able to provide further advice or suggestions. Could you please do the following?

  * Quit Fetch.
  * Open Fetch again.
  * Try connecting to your server.
  * After you receive the error, go to the Window menu, and choose Fetch Transcript.
  * Copy the entire contents of the transcript window, and paste them into a reply to this message.

  And we'll take a look.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 11 years ago #

• Solomon Max Member

  Fetch 5.6 (5F64) Intel running on Mac OS X 10.6.7 (10J869) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCHEX001-CU8X-9E6W T
  Connecting to solmax@grouper.ieee.org port 22 (6/22/11 9:34 AM)
  SSH2_FXP_INIT 3
  SFTP connection to “grouper.ieee.org” could not be opened because the connection to the SFTP server could not be established or was lost. (Try again, or contact the server administrator to verify that you have the correct hostname, username, password, and authentication method, and that the server is running.
  Server responded: “Could not create directory '/Users/sol/.ssh'.

  ssh_exchange_identification: Connection closed by remote host

  ”)
  Update check skipped at 6/22/11 9:35 AM (next check after 6/28/11 3:21 PM)

  Posted 11 years ago #

• Scott McGuire Administrator

  Hi Solomon,

  Thanks for the transcript.

  We'd like you to try to connect to your server with the command line sftp client that's built into Mac OS X. That will help us determine whether this is a Fetch problem, or something else. To do this:

  * Open the Applications folder.

  * Open the Utilities folder.

  * Open the Terminal application.

  * At the prompt, type:

  sftp your-username@your-server-address

  * Replace "your-username" and "your-server-address" with your username and the hostname (or IP address) for your server, respectively.

  * And then press the Return key.

  * Then you will be prompted to enter your password; enter your password and press the Return key. (The letters you type won't appear on the screen, for privacy.)

  * At the "sftp>" prompt, type "ls" (without quotes).

  * Then please copy the entire output, starting from the beginning, and paste it into a reply to this message.

  * Then you can exit the command-line sftp client by typing "quit" (without the quotes).

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 11 years ago #

• Solomon Max Member

  I contacted the web site. I had been blocked because of too many unsuccessful login tries. They unblocked me and now it works.

  Thank you very much for the help!!

  Solomon Max

  Posted 11 years ago #

• Scott McGuire Administrator

  Hi Soloman,

  You're welcome, and we're glad to hear you found the problem and things are working again.

  Please let us know if we can be of assistance again in the future.

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 11 years ago #

• Lucky Member

  Hi Scott McGuire,

  I have same issue, i tried all step those who mentioned in above comment. I tried this "sftp your-username@your-server-address" then asked for password i entered then i did ls command, it shows "Couldn't get handle: Permission denied".

  Posted 4 years ago #

• Jim Matthews Administrator

  Hi Lucky,

  I would recommend contacting the server administrator for assistance, since this clearly isn't a Fetch issue.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 4 years ago #