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Shortcut Error (16 posts)

  • Started 11 years ago by godrifle
  • Latest reply 8 years ago from Scott McGuire
  • godrifle Member

    When I select two shortcuts previously used, I get the following error:

    "The shortcut cannot be used because an error has occurred." Mac OS error -2147415734.

    Though previously stored, no password shows up. If I enter a new one, then click the Connect button, I get this error:

    "These settings can not be used because an error has occurred." Mac OS error -2147415734.

    I recently updated to 10.4.9, which included some kcsync changes; I'm wondering if that's related.

    Posted 11 years ago #

  • Scott McGuire Administrator

    Hi,

    This is not an error we have had reported to us before. We'd like some more information to help figure out what's going on.

    Could you please send us a copy of your shortcuts file?

    To find it, do the following:

    * Choose "Home" from the Go menu in the Finder
    * Open the Library folder
    * Open the Preferences folder
    * Find the com.fetchsoftworks.FetchSshortcuts.plist file.

    Please email that file along with a description of the problem you are having (the same as you posted here) to:

    bugs at fetchsoftworks dot com

    And we'll investigate.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 11 years ago #

  • godrifle Member

    Hi Scott,

    Since my message I've discovered serious problems with my keychain and computer. I believe that the aforementioned errors are related to those problems. I've removed my keychain and Fetch is working correctly. I'll try to remember to post more when the issue is resolved.

    Originally posted by ScottMcGuire:

    Hi,

    This is not an error we have had reported to us before. We'd like some more information to help figure out what's going on.

    Could you please send us a copy of your shortcuts file?

    To find it, do the following:

    * Choose "Home" from the Go menu in the Finder
    * Open the Library folder
    * Open the Preferences folder
    * Find the [b]com.fetchsoftworks.FetchSshortcuts.plist file.

    Please email that file along with a description of the problem you are having (the same as you posted here) to:

    bugs at fetchsoftworks dot com

    And we'll investigate.

    Thanks,

    Scott McGuire
    Fetch Softworks[/B]

    Posted 11 years ago #

  • Scott McGuire Administrator

    Hi,

    Okay, thanks for the followup. Corrupted keychains can cause that sort of problem.

    Good luck sorting it out, and let us know if you have any more questions.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 11 years ago #

  • totheweb Member

    I got the same Mac OS error -2147415734 in Fetch V5.3 after installing Leopard last week. I searched Fetch Help, found this thread, and decided to try trashing my login.keychain file. That produced a new error, -25307, whenever I tried to save a Fetch password to my keychain.

    I can use Fetch but have to re-enter my FTP password every time. I cannot save a password to my keychain.

    Any ideas?

    Posted 10 years ago #

  • Scott McGuire Administrator

    Hi totheweb,

    There are several things to do in an attempt to fix the problem. Please try the following:

    First, choose Software Update from the Apple menu and check for updates. You should install both the "Login & Keychain Update for Leopard" and the "Mac OS X 10.5.1" update. These both include Keychain fixes. (You may have already installed the former, so don't worry if it's not listed.) Then restart your Mac, if you haven't been required to by the update process.

    Try Fetch again. If the updates haven't helped, or you've already installed both updates, next please do the following (even though you've deleted your login.keychain already):

    * Quit Fetch, if it's running.
    * Run the Keychain Access application, which is in the Utilities folder inside your Applications folder.
    * Go to the Keychain Access menu, and choose Preferences.
    * Click on the "First Aid" tab.
    * Make sure both "Synchronize login keychain password" and "Set login keychain as default" are checked.
    * Then go to the Keychain Access menu, and choose Keychain First Aid.
    * In the password field of the Keychain First Aid window, enter your Mac OS X admin password (this should be the same as your Mac OS X login password).
    * Click the Repair radio button.
    * Click the Start button.
    * Once it's done, close the Keychain First Aid window.

    Try Fetch again.

    Let us know if either of these helps.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 10 years ago #

  • totheweb Member

    Scott, thanks for your helpful reply. I have my Software Update set for automatic weekly checks and download and install updates on that basis, but didn't know that the 10.5.1 update was released. So I ran Software Update and installed it. It didn't find any other updates I needed, so I can only assume that the "Login & Keychain Update for Leopard" has already been installed, though I don't recall doing it (but I've done several updates since installing the first release of Leopard and I don't remember what they all are).

    So then I followed your directions about running the Keychain Access First Aid (I've never used that Utility before). Fetch was closed when I did that. Here's the log that displayed:

    Repair started
    Checking keychain configuration for Barry Brisco (user ID=501)
    Home directory is /Users/barrybrisco
    Checked login keychain
    Checked password for ~/Library/Keychains/login.keychain
    Checked settings for ~/Library/Keychains/login.keychain
    Checked default keychain
    Checked contents of ~/Library/Keychains/login.keychain
    No problems found
    Repair completed

    Unfortunately the Fetch problem I described in my earlier post is still the same. Any ideas? Thanks.

    Posted 10 years ago #

  • Scott McGuire Administrator

    Hi totheweb,

    Hmm. Please try the following:

    * Quit Fetch, if it's running.
    * Open the Keychain Access application, which is in the Utilities folder inside your Applications folder.
    * If the Keychains list is hidden, go to the View menu and choose "Show Keychains".
    * Click once on the "login" keychain in the Keychains list to select it.
    * From the File menu, choose "Make Keychain login Default".

    If "Make Keychain login Default" is grayed out, let us know. If it wasn't grayed out and you made this change, give Fetch a try again.

    Also, do you see any other keychains listed besides "login," "system," and "System Roots"?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 10 years ago #

  • totheweb Member

    Scott, I followed your instructions, but "Make Keychain login Default" is grayed out.

    The keychains listed are "login," "system," and "System Roots", just as you described.

    In the "login" list under "Name" are 4 "Fetch Password" items. I used to have about 20 (I work on a lot of different servers for my clients) but when I started having this keychain problem after installing Leopard, the first thing I did was trash my keychain and let the OS create a new one. I then added a few passwords, but the Fetch error I described persisted. It's very odd.

    I have been very happy with Fetch for years now, and I'm sure we can figure this out. Thanks so much for your help.

    Posted 10 years ago #

  • Scott McGuire Administrator

    Hi,

    I'm sorry that didn't help. Unfortunately, the keychain on Leopard has been somewhat problematical.

    Could you delete the four Fetch passwords that are in your login keychain now, and try re-adding them as necessary when you're using Fetch, and see if the problem comes back?

    I apologize for the hassle of doing that, but it's the next logical step.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 10 years ago #

  • totheweb Member

    Okay, here's what I did:

    I closed Fetch. In Keychain Access, I deleted the 4 Fetch items in the list for "login".

    I opened Fetch, went to my default shortcut and entered the password WITHOUT checking "Add password to keychain". No problem FTPing to that server, and no error messages in Fetch.

    I closed that FTP connection, went back to that same shortcut, entered the password and this time checked "Add password to keychain". Again no problem FTPing to that server, and no error messages in Fetch.

    I closed that FTP connection, and tried it again. It worked fine.

    I went to another shortcut. Now I see a different window in Fetch for entering the password. This window says:

    Enter password for user "xxxx" on "www.xxxxxx.com".
    Your password will not be encrypted.
    [box here to enter password]
    [checkbox] Add password to keychain
    [Cancel box] [OK box]

    I entered the password, checked the box to add it to the keychain, and clicked OK.

    It worked, I connected to the server with no error messages.

    Then I opened Keychain Access and both Fetch passwords are in the list. I did this a few more times with some more servers, and everything seems to be fine.

    I closed Fetch, reopened it, made some more connections, everything is fine.

    Thanks! Whatever we did, it's working now.

    Barry

    Posted 10 years ago #

  • Scott McGuire Administrator

    Hi Barry,

    Great, I'm glad to hear the problem seems to be fixed, thanks for the detailed followup.

    Let us know if you run into problems again (but hopefully you won't!).

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 10 years ago #

  • StephenB Member

    I have had similar issues recently (a couple of times in the last month); i.e. the same "These settings can not be used because an error has occurred, Mac OS error -2147415734." message. When I googled < fetch 2147415734 >, this thread came up.

    Based on what is posted above, I tried running Keychain First Aid to no avail. What seems to have cured the problem is to delete the Fetch passwords from within the "Keychain Access" program; and then, reopen the bookmark in Fetch (though of course the password has been forgotten).

    iMac 2.66 Core 2 Duo - running OSX 10.5.8

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi Stephen,

    Thanks for your input and we're glad your problems are fixed. The -2147415734 error can be caused by a variety of keychain issues, and the solution may not be the same for all people experiencing the problem, so we run through a series of solutions to help users. (Note that these problems are all caused by issues in the keychain, not Fetch itself; Fetch is just a victim of the problems when it tries to retrieve or store a password, and the keychain reports an error.)

    Since running Keychain First Aid is simple and doesn't result in deleting or losing passwords, and does work in many cases, that it what we always recommend that people try first. Checking to make sure that the login keychain is the default keychain is also a simple, non-destructive step. If that doesn't work, deleting or re-entering the problem password entry sometimes works (often it is just one keychain entry causing the problem, sometimes it is more than one). In a very few cases, the entire keychain needs to be deleted, but that is almost never necessary and we recommend that folks contact us for alternatives before doing that.

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • xos Member

    thanks! couldn't find 'make login keychain default' in a foreign language but just deleted the fetch passwords in the keychain list and upon reopening it worked fine.

    thanks again!

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi xos,

    You're welcome, we're glad you found the answers in this thread helpful and thanks for relating your experiences.

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

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