Fetch Softworks

shortcuts? (6 posts)

• Started 15 years ago by Max Sewell
• Latest reply 15 years ago from Scott McGuire

• Max Sewell Member

  My son downloaded a copy of Fetch to his machine and then tried to copy over my Fetch shortcuts from my computer to his computer. I had an older version of Fetch than his download. Now he has my shortcuts but I've lost access to them.My shortcut file was overwritten (or something). He has tried passing the file back but I receive it as a blank file. When I close Fetch, I am now asked to save the shoprtcuts file.

  I've tried downloading a newer version of Fetch (4.02) to see if the version descrepency was causing the problem.

  The upshot is I still am asked to save the "new" shortcuts file each time I close, and must manually open that file each time I open. Should that file be named in a specific fashion (I used the default), and is there a specific spot it should be saved to?

  Previously the shortcuts opened up when I opened the software, and I was never asked to save the file on closing. If I can achieve that again I will be very happy.

  Thanks for any help.

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi Max,

  Sorry to hear you are having problems, and sorry for the delay in replying. I'd like some more information to help figure out what's going on.

  Just copying the shortcuts from your Mac to another Mac should not have caused the shortcuts on your Mac to stop working; but am I correct in understanding that you no longer see your old shortcuts at all on your Mac?

  What version of Fetch did you have on your Mac before the problems started?

  On your Mac, could you open Fetch, go to the Fetch menu, choose "About Fetch," and tell me exactly what version it says it is?

  And how are you opening the "new" shortcuts file in Fetch on your Mac?

  I'll try to help you sort out this problem once I have this information.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #

• Max Sewell Member

  Hi Scott,

  I'm longstanding user and very happy with the software. I'm not sure what version I had at the time my son copied over the shortcuts (I've been using Fetch for a loooong time, so it could hav ebeen rather old). It seems I overwrote the "old" version downloading the upgrade. The upgrade is 4.0.2. I'm running OSX 10.4.11.

  My son has a Fetch trial version 5.3 on his Mac. After he copied my shortcut file over, I opened my Fetch, discovered my shortcut file was blank. My son transferred my "old" shortcuts file back to me several times, but it arrives as a blank or is read as a blank when my Fetch receives it.

  I can create a new shortcuts file, or I can work without using one, but when I try to close the software it always asks if I want to save a shortcuts file and where I want to save it.

  If I open a connections window, I have no shortcuts file (through that arrow button or the top menu "File: Open Shortcut") I can access a saved file through the "File: Open", but that saved file is a newer file, not my old file.

  I can re-create my shortcuts if need be, but I'm surprized that the new shortcuts file isn't opening up and available without going through the "File: Open" process. It was always readily available from the arrow button in the "Connections" window before.

  I hope I'm making sense. Thanks for your help,

  Max

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi Max,

  Thanks for the additional information.

  First, you should probably have Fetch 4.0.3, instead of 4.0.2. Fetch 4.0.3 is the newest version of Fetch 4; it has a variety of bug fixes over 4.0.2. You can download a copy of Fetch 4.0.3 from our downloads page:

  http://www.fetchsoftworks.com/downloads.html

  If your serial number works with Fetch 4.0.2, it should work with Fetch 4.0.3 too.

  Next, instead of opening a shortcuts file using File > Open, what happens if you go to the Windows menu, and choose Fetch Shortcuts? Do you see the list of your old shortcuts?

  And even if you do not see your old shortcuts, what happens if you create a shortcut in the Fetch Shortcuts window? Does it ask you to save the shortcuts file then?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #

• Max Sewell Member

  I downloaded 4.0.3.

  I have no shortcuts file. What is important to me right now is that I can create one that the software recognizes and self-loads with launch, not one I have to go and manually find each time I open the software.

  I cannot access ANY shortcuts file from any method when I start from scratch. Not from File OR Windows OR the Connections panel.

  I am always asked to save a shortcuts file when I try and quit Fetch. I am asked where I want to save a default-name file called "Fetch Shortcuts".

  Where should the Shortcuts file be saved to? I expect the locale is important.

  Thanks for your help.

  Max

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi Max,

  Let's try this. Restart your Macintosh. Then, after your Mac has restarted, before running Fetch, do the following:

  * Choose "Home" from the Go menu in the Finder
  * Open the Library folder
  * Open the Preferences folder
  * Find the Fetch Prefs, Fetch Cache, and Fetch Shortcuts files, and move them to the Desktop.

  Then run Fetch and try to create a shortcut in the Fetch Shortcuts window. Does that fix the problem?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #