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Shortcuts Not Being Saved (4 posts)

  • Started 2 years ago by PMR_akaHanjive
  • Latest reply 2 years ago from Jim Matthews
  • PMR_akaHanjive Member

    Following the steps outlined in this tech note:
    http://fetchsoftworks.com/fetch/help/Contents/Tutorial/MovingShortcuts.html

    Old Macintosh to New Macintosh. I am able to open the saved shortcuts file and then drag and drop into the copy of Fetch (v5.7.5) that is running. While Fetch is still running (same session) I can close the shortcuts window and then reopen the window and the shortcuts list is "current". However, when I Quit and the Reopen Fetch, the shortcuts that were dragged 'n dropped are not there. I manually add/created a new shortcuts in the "default list" after dragging 'n dropping - closed the window and then reopened. The old shortcuts and the new item are also not preserved.

    I can create a new ShortCuts list, drag and drop the "old" collection there - save the list/file, close and they are preserved when that file is opened again.

    OS X v10.8.5 w/ Fetch v5.7.5

    Posted 2 years ago #

  • Jim Matthews Administrator

    Hi,

    Thanks for reporting this problem. If you open Fetch, create a new shortcut manually, quit Fetch, and open Fetch again, is the new shortcut there?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • PMR_akaHanjive Member

    I had tried a variation of manually adding a shortcut without success. Just tried again, exactly as you described. Quit the program, reopen Fetch and alas the manually created shortcut is not in the Shortcuts list.

    Posted 2 years ago #

  • Jim Matthews Administrator

    It sounds like there's a problem with saving information to the shortcuts file. Here's what I'd do:

    1) Use the Save a Copy as… command in the File menu to save your shortcuts to a separate shortcut list file (don't check the "Make these my default shortcuts" checkbox)
    2) Quit Fetch
    3) In the Finder, choose Go to Folder… from the Go menu and paste:

    ~/Library/Preferences

    and click Go
    4) Find the file named com.fetchsoftworks.Fetch.Shortcuts.plist and drag it to the trash
    5) Open Fetch
    6) Open the shortcut list file you created in step 1
    7) Choose Show Shortcuts from the Shortcuts menu
    8) Option-drag the shortcuts from the "Fetch Shortcuts" window that appeared in step 6 to the window that appeared in step 7
    9) Quit Fetch
    10) Open Fetch and choose Show Shortcuts from the Shortcuts menu

    Do you see your shortcuts?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

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