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"Show Shortcuts" not displaying path or password (4 posts)

  • Started 9 years ago by sayrock
  • Latest reply 9 years ago from Scott McGuire
  • sayrock Member

    Can anyone tell me how to get the path and password to show up when I view the shortcut menu? When I use the "show shortcuts" drop down menu I see the assigned name, the host name, and the username, but not the password or path. Two of my clients are requesting this information.

    Thanks

    Posted 9 years ago #

  • Scott McGuire Administrator

    Hi,

    When you choose the "Show Shortcuts" menu item, Fetch should open the Fetch Shortcuts window.

    The Fetch Shortcuts window should display the shortcut's name, the hostname, the username, and the path. If you don't see the path column, try resizing the window to be wider - that should reveal it. Let us know if you still can't find them after doing that.

    However, the Fetch Shortcuts window does not list the passwords for shortcuts; since passwords are supposed to be secure, secret information, we feel that displaying them in the Fetch Shortcuts window would be insecure.

    Passwords for shortcuts are stored in the keychain. You can use the Keychain Access application to view them, using these instructions:

    1) Open the Keychain Access application, which is in the Utilities folder inside your Applications folder.
    2) Look for an entry whose Name is the name of the server specified in the shortcut, and whose Kind is "Fetch password" (or possibly "Internet password").
    3) Display the entry's details by double-clicking on the entry (Mac OS X 10.4 or later) or clicking once on the entry (Mac OS X 10.3).
    4) Click the "Show password" checkbox and enter your keychain passphrase to see the password.

    You'll need to repeat steps 2-4 for each shortcut whose password you want to find out.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 9 years ago #

  • sayrock Member

    Thanks for your reply. So far it's still not working: Please see my comments interspersed in yours preceded with **.

    When you choose the "Show Shortcuts" menu item, Fetch should open the Fetch Shortcuts window.

    ** yes, it does

    The Fetch Shortcuts window should display the shortcut's name, the hostname, the username, and the path. If you don't see the path column, try resizing the window to be wider - that should reveal it. Let us know if you still can't find them after doing that.

    ** No, resizing still does not display the path

    However, the Fetch Shortcuts window does not list the passwords for shortcuts; since passwords are supposed to be secure, secret information, we feel that displaying them in the Fetch Shortcuts window would be insecure.

    ** OK

    Passwords for shortcuts are stored in the keychain. You can use the Keychain Access application to view them, using these instructions:

    1) Open the Keychain Access application, which is in the Utilities folder inside your Applications folder.

    ** OK

    2) Look for an entry whose Name is the name of the server specified in the shortcut, and whose Kind is "Fetch password" (or possibly "Internet password").

    ** OK

    3) Display the entry's details by double-clicking on the entry (Mac OS X 10.4 or later) or clicking once on the entry (Mac OS X 10.3).

    ** OK

    4) Click the "Show password" checkbox and enter your keychain passphrase to see the password.

    ** Not OK. What I see in the dialog box is the Name: (ftp, etc.) ; Kind: Internet password; Account: (the assigned ID); Where: the ftp address;
    Comments: blank; show password box.

    ** It will not allow me to click on the show password box.

    Any other solutions I might try?

    Thanks
    Sharon Rockey

    Posted 9 years ago #

  • Scott McGuire Administrator

    Hi Sharon,

    This sounds rather unusual.

    Which version of Fetch, and which version of Mac OS X are you using?

    Could you please send us a screenshot of the Fetch Shortcuts window, which may help us figure out what's going on?

    (You can take a picture of your whole screen by typing Command-Shift-3, or part of the screen by typing Command-Shift-4 and dragging a rectangle around the parts you want to take a picture of. These will create files named "Picture 1", "Picture 2", etc on your Desktop.)

    Please send the screenshot to us by email at:

    bb at fetchsoftworks dot com

    Once we figure that out, we'll come back to the password problem.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 9 years ago #

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