Fetch Softworks

"sorry, invalid address given" (3 posts)

• Started 3 years ago by Steve
• Latest reply 3 years ago from Steve

• Steve Member

  Been having this problem for a couple of months now. Unable to access my website using Fetch, Filezilla and Rapidweaver.

  Fetch transcript here,
  "Fetch 5.8.1 (5K1217) Intel (Web Store) running on Mac OS X 10.15.7 (19H2) English
  Launched at 2020-09-28T10:45:53Z, 28/09/2020, 11:45 (local)
  Partial serial FETCH55001-VVGJ-6QSR T
  Connecting to ftp.stevehowlett.com port 21 (Mac OS X firewall is limiting connections to specific applications) (2020-09-28T10:46:12Z)
  Connected to 213.171.193.5 port 21 (2020-09-28T10:46:12Z)
  425 Sorry, invalid address given
  An FTP connection to “ftp.stevehowlett.com” could not be opened because the FTP server sent an unexpected response. (Check the Fetch Transcript window for more information.
  Server responded: “Sorry, invalid address given”)

  Hosting company no help, they say it's because I don't have a reverse DNS. This has never been a problem in the past (nearly 20 years). ISP says it's nothing to do with them.

  Have checked firewall and antivirus software and I'm now at a loss as to what to do. Was able to connect to ftp.fetchsoftworks.com with no trouble.

  Any suggestions would be gratefully received. iMac running latest Catalina.

  Many thanks

  Posted 3 years ago #

• Jim Matthews Administrator

  Hi,

  This is an issue between your hosting company and your ISP. The hosting company won't let you connect without a reverse DNS entry, and apparently your ISP doesn't provide one. If neither side will budge, I'd consider switching hosting companies.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 3 years ago #

• Steve Member

  Thank you, Jim. Much appreciated. I'd kind of come to that conclusion.
  Thanks for your time and help.
  Stay well.
  Steve

  Posted 3 years ago #