Fetch Softworks

Spotty Connection (4 posts)

• Started 12 years ago by Eric
• Latest reply 12 years ago from Jim Matthews

• Eric Member

  I use Fetch to upload edits to our website on an almost daily basis and have done so for years. All of a sudden I’m having trouble using Fetch to upload to our website. The connection is spotty at best, but not completely offline. I'll be able to upload a few files, then it stalls on a file, eventually timing out. If I quit and reopen, it won't even connect to the web server. If I wait a few minutes, it will connect, but same problem. Please help! Thanks!

  Posted 12 years ago #

• Jim Matthews Administrator

  Hi,

  Have you contacted the server administrator about this problem? It sounds like the server is having problems.

  Jim Matthews
  Fetch Softworks

  Posted 12 years ago #

• Eric Member

  I had contacted the web hosting company and when they tested access on their end, no problem. I tested access from my home computer last night and no problem there either. It's something at this location - some preference setting or port or something specific to here. I've gotten various error messages from Fetch including:
  "Fetch could not put FILE NAME because there was a timeout waiting for the server to establish an active data connection. A local firewall might be blocking active mode (PORT) transfers. Try checking the "Use passive mode transfers (PASV) box in the General pane of the Preferences, or turn off firewall port blocking."
  I've been using PASV all along, but did try it off just to check. Also got the error message:
  "An active connection to IP ADDRESS could not be opened because the server rejected the password. Contact the server administrator to verify that you have the correct hostname, username, password, and authentication method. Server responded "Login incorrect.".
  I know our login info is correct because I can get in most attempts, it just stalls during file transfer or switching subdirectories.
  On Monday Comcast changed our modem IP from dynamic to static (we'd been having unrelated email broadcasting issues). But all day Tuesday I had no problem with ftp and was using it a lot. Wednesday was when the problem started. I have reset our entire network (shut down computers, unplugged ethernet switch, wireless router, then cable modem, then re-powered all in reverse order) in case there was a glitch in the modem. That didn't fix it.
  Please advise. Thanks!

  Posted 12 years ago #

• Jim Matthews Administrator

  If the problem persists I'd recommend submitting a transcript at http://fetchsoftworks.com/fetch/feedback . We'll take a look and see what we can figure out.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 12 years ago #