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ssh_exchange problem? Could not open connection (2 posts)

  • Started 3 months ago by Barry O\'Brien
  • Latest reply 3 months ago from Jim Matthews
  • Barry O\'Brien Member

    I get this message when trying to connect:

    “SFTP connection to dfw-sftp.XXXXXXX.com could not be opened because the connection to the SFTP server could not be established or was lost.

    Try again, or contact the server administrator to verify that you can have the correct hostname, username, password, and authentication method, and that the server is running.”

    I'm copying and pasting the correct information from an e-mail from my client. He can get in.
    Up to this morning, I used Fetch, trial version, for years, even this morning, I downloaded a file from this same site, but a different username and password.

    This morning, I bought a licensed copy of Fetch, and installed it. Now I am having the rejections. I read on a 7 year old message on this message board that "one possibility is that your server's key may have changed, and that is the reason Fetch won't connect. " I tried to follow the suggested solutions, but the advice, "In the help window, search for "known hosts". did not produce "RSA host key differs warning" - nor would a direct search.

    It's definitely on my side. It
    's either a setting or possibly this comment in the old posting, "If the server's key changes and no longer matches the one stored on your Macintosh, this could indicate a security problem. Some programs ignore the error; Fetch instead refuses to make the connection."

    What could it be? Is there a cache I can clear and start over?

    Thank you in advance. I can send you screen grabs of my sign in and the message that comes back, if that would help.

    Barry

    Posted 3 months ago #

  • Jim Matthews Administrator

    Hi Barry,

    I saw that you contacted us by email as well. I'll answer you there.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 3 months ago #

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