Fetch Softworks

stalls on completion of file upload (5 posts)

• Started 17 years ago by jessta
• Latest reply 17 years ago from Scott McGuire

• jessta Member

  Hi all,

  Regularly when I upload files (even as small as a meg) Fetch stalls on completion and i have to stop the transfer in order to reconnect. Needless to say this means i can't upload more than 1 file at a time. There are occasions when it works as it should but I can't see any pattern as to why.

  I know this is not a problem specific to Fetch as I've tested Transmit and it does the same thing, but I'm wondering if anybody has any tips (I've gone through the procedure cited in Fetch Help Troubleshooting for this problem and it hasn't solved it).

  Cheers,
  Jesse.

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi Jesse,

  This does sound very much like the sort of problem the "Contact server during long transfers" checkbox in the Obscure pane of the Fetch Preferences is meant to address. I just wanted to double-check that you tried it.

  Do you have this problem no matter which server you are transferring files with, or just with one particular server?

  The next time you try to upload and Fetch stalls, could you please choose Fetch Transcript from the Window menu, copy the contents of the transcript window, and paste them here? We'll take a look and try to figure out what's going on.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• jessta Member

  Hi Scott,

  I did check the "contact server during long transfers" box in response to the problem and it didn't seem to make any difference.

  I have had this problem with 2 different servers so far but I will endeavour to find some more servers to test it with and I'll post some transcript logs for you to have a look at.

  Thanks for your help.

  Jesse.

  Posted 17 years ago #

• jessta Member

  Hi Scott,

  Ok i've tested it again and it is definitely only happening when I attempt to upload through my ISP (TPG) and even then it sometimes works.

  Following is the log:

  Fetch 5.0.4 (5A785) running on Mac OS X 10.4.4 (8G32) English
  StuffIt Engine 0x800, StuffIt SDK Version StuffIt version 7.0.3 (StuffIt Features Not Available)
  Update check started at 30/01/2006 11:07 PM
  Update check skipped at 30/01/2006 11:08 PM (next check after 31/01/2006 07:39 PM)
  Expires 24/12/2005 T
  Connecting to www4.tpg.com.au port 21 (30/1/06 11:13:13 PM)
  Connected to 203.26.24.80 port 21 (30/1/06 11:13:13 PM)
  220-FTP server ready.
  220 This is a private system - No anonymous login
  USER jessta
  331 User jessta OK. Password required
  PASS
  230-User jessta has group access to: nobody
  230-OK. Current restricted directory is /
  230-2 files used (0%) - authorized: 10000 files
  230 1038 Kbytes used (10%) - authorized: 10240 Kb
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is your current location
  MACB ENABLE
  500 Unknown command
  PWD
  257 "/" is your current location
  PWD
  257 "/" is your current location
  TYPE A
  200 TYPE is now ASCII
  PASV
  227 Entering Passive Mode (203,26,24,80,224,91)
  LIST -al
  150 Accepted data connection
  drwxr-xr-x 3 99 nobody 136 Jan 21 19:05 .
  drwxr-xr-x 3 99 nobody 136 Jan 21 19:05 ..
  -rw------- 1 99 nobody 10 Jan 30 04:45 .ftpquota
  -rw-r--r-- 1 99 nobody 1063463 Jan 21 19:05 Brett Sherin.wmv
  drwxr-xr-x 2 99 nobody 48 Jan 21 19:04 jessta
  226-Options: -a -l
  226 5 matches total
  DELE Brett Sherin.wmv
  250-1 files used (0%) - authorized: 10000 files
  250-0 Kbytes used (0%) - authorized: 10240 Kb
  250 Deleted Brett Sherin.wmv
  CWD jessta
  250 OK. Current directory is /jessta
  PWD
  257 "/jessta" is your current location
  PASV
  227 Entering Passive Mode (203,26,24,80,101,236)
  LIST -al
  150 Accepted data connection
  drwxr-xr-x 2 99 nobody 48 Jan 21 19:04 .
  drwxr-xr-x 3 99 nobody 104 Jan 30 23:13 ..
  226-Options: -a -l
  226 2 matches total
  CWD /
  250 OK. Current directory is /
  PWD
  257 "/" is your current location
  PASV
  227 Entering Passive Mode (203,26,24,80,183,28)
  LIST -al
  150 Accepted data connection
  drwxr-xr-x 3 99 nobody 104 Jan 30 23:13 .
  drwxr-xr-x 3 99 nobody 104 Jan 30 23:13 ..
  -rw------- 1 99 nobody 4 Jan 30 23:13 .ftpquota
  drwxr-xr-x 2 99 nobody 48 Jan 21 19:04 jessta
  226-Options: -a -l
  226 4 matches total
  TYPE I
  200 TYPE is now 8-bit binary
  PASV
  227 Entering Passive Mode (203,26,24,80,73,88)
  STOR Jesse Passport.jpg
  150 Accepted data connection
  Unsuccessful transfer of Jesse Passport.jpg (207,025 bytes, 4,500 bytes/sec, 0:46 elapsed) stopped at 30/1/06 11:14:52 PM
  ABOR
  226-2 files used (0%) - authorized: 10000 files
  226-202 Kbytes used (1%) - authorized: 10240 Kb
  226-File successfully transferred
  226 23.351 seconds (measured here), 8.66 Kbytes per second
  500 ?
  PWD
  257 "/" is your current location
  CWD /
  250 OK. Current directory is /
  PWD
  257 "/" is your current location
  TYPE A
  200 TYPE is now ASCII
  PASV
  227 Entering Passive Mode (203,26,24,80,76,32)
  LIST -al
  150 Accepted data connection
  drwxr-xr-x 3 99 nobody 144 Jan 30 23:14 .
  drwxr-xr-x 3 99 nobody 144 Jan 30 23:14 ..
  -rw------- 1 99 nobody 9 Jan 30 23:14 .ftpquota
  -rw-r--r-- 1 99 nobody 207025 Jan 30 23:14 Jesse Passport.jpg
  drwxr-xr-x 2 99 nobody 48 Jan 21 19:04 jessta
  226-Options: -a -l
  226 5 matches total
  TYPE I
  200 TYPE is now 8-bit binary
  PASV
  227 Entering Passive Mode (203,26,24,80,207,229)
  STOR Jo Passport.jpg
  150 Accepted data connection
  226-3 files used (0%) - authorized: 10000 files
  226-416 Kbytes used (4%) - authorized: 10240 Kb
  226-File successfully transferred
  226 16.863 seconds (measured here), 12.68 Kbytes per second
  Transfer of Jo Passport.jpg (219,007 bytes, 13,687 bytes/sec, 0:16 elapsed) completed at 30/1/06 11:16:22 PM
  PWD
  257 "/" is your current location
  PASV
  227 Entering Passive Mode (203,26,24,80,25,235)
  STOR Hong Kong Accom.jpg
  150 Accepted data connection
  Unsuccessful transfer of Hong Kong Accom.jpg (666,245 bytes, 2,467 bytes/sec, 4:30 elapsed) stopped at 30/1/06 11:21:59 PM
  ABOR
  Connecting to www4.tpg.com.au port 21 (30/1/06 11:22:27 PM)
  Connected to 203.26.24.80 port 21 (30/1/06 11:22:28 PM)
  220-FTP server ready.
  220 This is a private system - No anonymous login
  USER jessta
  331 User jessta OK. Password required
  PASS
  230-User jessta has group access to: nobody
  230-OK. Current restricted directory is /
  230-4 files used (0%) - authorized: 10000 files
  230 1066 Kbytes used (10%) - authorized: 10240 Kb
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is your current location
  MACB ENABLE
  500 Unknown command
  CWD /
  250 OK. Current directory is /
  PWD
  257 "/" is your current location
  CWD /
  250 OK. Current directory is /
  PWD
  257 "/" is your current location
  TYPE A
  200 TYPE is now ASCII
  PASV
  227 Entering Passive Mode (203,26,24,80,52,138)
  LIST -al
  150 Accepted data connection
  drwxr-xr-x 3 99 nobody 216 Jan 30 23:18 .
  drwxr-xr-x 3 99 nobody 216 Jan 30 23:18 ..
  -rw------- 1 99 nobody 10 Jan 30 23:18 .ftpquota
  -rw-r--r-- 1 99 nobody 666245 Jan 30 23:18 Hong Kong Accom.jpg
  -rw-r--r-- 1 99 nobody 207025 Jan 30 23:14 Jesse Passport.jpg
  -rw-r--r-- 1 99 nobody 219007 Jan 30 23:16 Jo Passport.jpg
  drwxr-xr-x 2 99 nobody 48 Jan 21 19:04 jessta
  226-Options: -a -l
  226 7 matches total

  Hope this gives you some clues.

  Thanks,
  Jesse.

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi Jesse,

  Thanks for the transcript.

  Unfortunately, we don't have any suggestions - from the transcript, it look like a problem with the server, or maybe your local connection. I wish we had a fix for you - but the fact that you see the problem with different FTP clients also suggests it lies beyond your computer and the FTP clients.

  Good luck,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #