Fetch Softworks

STOU invalid number of parameters (9 posts)

• Started 17 years ago by duggo
• Latest reply 17 years ago from duggo

• duggo Member

  Keep getting this when trying to upload any file (example anorak.htm given)

  Message log is as follows

  227 Entering Passive mode (195,224,49,110,12,175).
  STOU anorak.htm
  500 'STOU anorak.htm' : Invalid number of parameters
  ftp_store_setup: -30000 (state == PUT_SETTING_UP)
  ABOR

  Sorry to be so dumb, but it's driving me demented. I'm just trying out this software to see if it can solve the problem. This is the first FTP log that's given me a fault.

  Best regards
  duggo

  Posted 17 years ago #

• Jim Matthews Administrator

  When you upload a file set the "If a file already exists:" menu to "Replace existing file" (not "Put a new file with a new name"). The "Put a new file with a new name" option uses a command (STOU) that your server apparently does not support.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 17 years ago #

• duggo Member

  I'd already tried that one, Jim. For the record, this is what the "Replace existing file" dialogue gives me.

  PASV
  227 Entering Passive Mode (195,224,49,110,10,241)
  STOR anorak.htm
  125 Data connection already open: Transfer starting

  Unsuccessful transfer of anorak.htm (7,202 bytes, 34 bytes/sec, 3:29 elapsed) stopped at 21:09:55
  ABOR

  How do I know what commands my server supports? The ISP seems to be able to FTP a test file to my site with no trouble. He, probably, is using a Windows platform, though.

  Best regards
  duggo

  Posted 17 years ago #

• Jim Matthews Administrator

  Can you upload a file to the incoming folder on ftp.fetchsoftworks.com? To try that leave the Username and Password fields in the New Connection dialog blank, and ignore the permission error when you enter the incoming folder.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 17 years ago #

• duggo Member

  I'm trying to send .htm files as requested to the "incoming" folder.
  It's an .htm file called anorak.htm of 6,9KB.

  Here is the transcript:

  CWD incoming
  250 "/incoming" is new cwd
  PWD
  257 "/incoming" is cwd
  PASV
  227 Entering Passive Mode (etc)
  LIST
  553 Permission denied
  ftp_list: -30000 (state == GETTING_LIST)
  TYPE 1
  200 Type okay
  PASV
  227 Entering Passive Mode (etc)
  STOU anorak.htm
  150 Data connection accepted from etc ; transfer starting

  Then hangs - no transfer happens.

  When using NEW FILE, this is the log

  227 Entering Passive Mode (etc)
  STOR anorak.htm
  550 Could not open: File exists
  ftp_store_setup: -300004 (state == PUT_ SETTING_UP)
  ABOR
  as nothing (again) is transferring.

  Sorry to be such a PITA
  Best
  duggo

  Posted 17 years ago #

• Jim Matthews Administrator

  It looks as if your computer can't upload data. The most likely cause would be a problem with your modem (phone modem, cable modem, dsl modem). Do you know if you are connected to your modem with ethernet? Or are you using Airport?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 17 years ago #

• duggo Member

  Using ethernet, and connecting via Netgear ADSL router.
  FTP access is ON.
  Best
  duggo

  Posted 17 years ago #

• Jim Matthews Administrator

  It's a stretch, but you might try changing the MTU (Maximum Transmission Unit) for your ethernet connection. To change the MTU on Mac OS X 10.3:

  1) Choose System Preferences... from the Apple menu.
  2) Click on the Network icon.
  3) Set the "Show:" pop-up menu to "Built-in Ethernet"
  4) Click on the "Ethernet" tab (the last one, after Proxies).
  5) Set the "Configure:" pop-up menu to "Manually (Advanced)"
  6) Set the Maximum Packet Size (MTU): to Custom, and enter 1400 in the field there.
  7) Click the "Apply Now" button.

  If that does not help you can reverse the change by setting the Configure menu back to Automatically.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 17 years ago #

• duggo Member

  Jim,
  Who would have thought such a small change would have had such an effect. I've just tried uploading a small file and it has succeeded with no fuss whatsoever.
  Many thanks
  duggo

  Posted 17 years ago #