Fetch Softworks

Stuffit Error 17543 using Auto Decode (15 posts)

• Started 13 years ago by Mark
• Latest reply 11 years ago from Michael

• Mark Member

  Hi,

  We are running:

  Fetch 5.5.1 (5E634) Intel running on Mac OS X 10.5.8 (9L30) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1

  When we use 'automatically decode files like this' stuffit files will download but when they decode we get error '17543 - The archive is newer than the engine supports'

  However if we turn off auto decode, download the Stuffit file to the desktop and then use Stuffit Deluxe 2009 to unstuff the file everything works fine.

  Is there a newer Stuffit Engine than the one we are using?

  Thanks

  Edited 13 years ago #

• Scott McGuire Administrator

  Hi,

  Are the StuffIt files you're experiencing this problem with ones that you created with StuffIt Deluxe 2009, or are they files created by someone else and you don't know which version of StuffIt created them?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• Mark Member

  Hi,

  It happens with both. I've created a sitx with the latest version of Stuffit Deluxe 2009 and get the same error.

  Thanks

  Posted 13 years ago #

• Jim Matthews Administrator

  Hi,

  I would recommend checking the "Create backward compatible archives" box in the Preferences dialog for StuffIt 2009. That will cause StuffIt 2009 to create archives that Fetch can decode.

  Alternatively, you can:

  1) Select a .sitx file in Fetch
  2) Click Get Info
  3) Under "Transfer Options", uncheck "Automatically decode files like this"
  4) Set the "After transferring a file like this:" selection to "Save and open the file"
  5) Set the "Open files like this with:" menu to StuffIt Expander

  That will tell Fetch to pass .sitx files to StuffIt Expander instead of trying to decode them internally.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 13 years ago #

• --E Member

  This has been bugging me since I got my new computer and upgraded Fetch. What a relief to have a solution! Thank you!

  Posted 11 years ago #

• Scott McGuire Administrator

  Hi E,

  You're welcome, we're glad you found the information helpful.

  Please let us know if you have any other questions.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 11 years ago #

• Michael Member

  Thanks for posting this solution - unfortunately it's only partly working for me.

  While now .sitx files don't get the error message, they also don't automatically open, even though I have selected "save and open the file," and have downloaded Stuffit Expander and chosen it from the drop-down menu.

  Any more advice?

  Michael

  Posted 11 years ago #

• Jim Matthews Administrator

  Does it work if you open StuffIt Expander, and then download the file?

  Posted 11 years ago #

• Michael Member

  No - the file comes down fine, but Fetch reports the transfer complete and then nothing happens.

  Posted 11 years ago #

• Jim Matthews Administrator

  If you choose "Fetch Transcript" from the Window menu, do you see any error message at the end (when you've just downloaded a file)?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 11 years ago #

• Michael Member

  Sorry - I didn't see that you had replied.

  No - there isn't an error message. Here is the portion of the transcript from a sample download:

  Making data connection to 69.89.31.87 port 16645
  RETR Dawn_Brazwell_SYSTEM ACCESSIBILITY.mov.sitx
  150-Accepted data connection
  150 14521.8 kbytes to download
  Update check skipped at 2/29/12 9:20 AM (next check after 3/6/12 5:05 PM)
  226-File successfully transferred
  226 25.071 seconds (measured here), 0.57 Mbytes per second
  Successful download of Dawn_Brazwell_SYSTEM ACCESSIBILITY.mov.sitx as binary data (14,870,367 bytes, 594,814 bytes/sec, 0:25 elapsed) completed at 2/29/12 9:20 AM

  I could also send a snapshot of the Get Info screen, but I have checked and rechecked: "Save and open" is checked; "Open files like this with:" has StuffIt Expander selected; and "Automatically decode" is not checked.

  Thanks for your help.

  Posted 11 years ago #

• Jim Matthews Administrator

  Thanks for that transcript information. Are you dragging the file from Fetch, or using the Get button?

  Posted 11 years ago #

• Michael Member

  Dragging the file to a particular folder.

  Posted 11 years ago #

• Jim Matthews Administrator

  The "After transferring a file like this" actions are not taken when you drag the file. If you use the Get button is the file decoded?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 11 years ago #

• Michael Member

  Yes, that did it. I guess I will have to specify the folder in preferences each time before I do download.

  In the meantime I will ask my supplier to select the 'backward compatible' checkbox in Stuffit.

  And perhaps Fetch could work on updating your decoding algorithm.

  Thanks for sticking with me to figure it out.

  Mike

  Posted 11 years ago #