Fetch Softworks

Suddenly unable to connect via FTP :: Connection refused (3 posts)

• Started 8 years ago by DMack
• Latest reply 8 years ago from DMack

• DMack Member

  I am suddenly (since yesterday) not able to connect to any servers with Fetch, connections are being immediately refused, although I am able to browse to the sites themselves. I've restarted Fetch and my Mac. Here are the servers I'm trying:

  208.109.168.75
  208.109.168.62
  www.mackstudiopro.com

  ftp.fetchsoftworks.com is also unreachable.

  Here is the full Fetch transcript:

  Fetch 5.7.5 (5H1476) Intel (Web Store) running on Mac OS X 10.10.2 (14C1514) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH55001-9SFU-TX3C T
  Connecting to 208.109.168.75 port 21 (Mac OS X firewall is allowing connections) (5/5/15, 10:11 AM)
  An FTP connection to “208.109.168.75” could not be opened because the connection was refused. (Contact the server administrator for more information.)
  Connecting to 208.109.168.75 port 21 (Mac OS X firewall is allowing connections) (5/5/15, 10:11 AM)
  An FTP connection to “208.109.168.75” could not be opened because the connection was refused. (Contact the server administrator for more information.)
  Update check skipped at 5/5/15, 10:13 AM (next check after 5/13/15, 7:46 PM)
  Connecting to 208.109.168.75 port 21 (Mac OS X firewall is allowing connections) (5/5/15, 10:22 AM)
  An FTP connection to “208.109.168.75” could not be opened because the connection was refused. (Contact the server administrator for more information.)
  Connecting to www.mackstudiopro.com port 21 (Mac OS X firewall is allowing connections) (5/5/15, 10:24 AM)
  An FTP connection to “www.mackstudiopro.com” could not be opened because the connection was refused. (Contact the server administrator for more information.)
  Connecting to 208.109.168.62 port 21 (Mac OS X firewall is allowing connections) (5/5/15, 10:27 AM)
  An FTP connection to “208.109.168.62” could not be opened because the connection was refused. (Contact the server administrator for more information.)

  Thanks in advance.

  Posted 8 years ago #

• Jim Matthews Administrator

  Hi,

  I'm not getting a response from 208.109.168.75 or 208.109.168.62 but I'm able to connect to www.mackstudiopro.com and ftp.fetchsoftworks.com. If you still aren't able to connect to www.mackstudiopro.com or ftp.fetchsoftworks.com I would suspect a networking issue. As for the other two, I'd check to confirm that the server addresses haven't changed, and that the servers are online.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 8 years ago #

• DMack Member

  Yep. It turns out it our hosting team put a block on outgoing FTP for some reason and it had nothing to do with Fetch. Thank you for your assistance all the same.

  Posted 8 years ago #