Fetch Softworks

Suddenly won't connect (6 posts)

• Started 8 years ago by JohnRte66
• Latest reply 8 years ago from Jim Matthews

• JohnRte66 Member

  Have been using Fetch successfully for years. Suddenly, about a month ago, Fetch stopped connecting ("Connecting ...") to my FTPs. This is happening in my home office (via Time Warner cable).

  However, it works just fine when outside my home office (the local library, McDonald's, client's office, etc.).

  Others at their locations are having no trouble connecting to these FTPs.

  Is Time Warner blocking access to FTP sites? Any other idea to explain what's happening?

  I'm using 5.7.4/Mavericks on an iMac in the home office; 5.6 on Yosemite on a MacBook Pro on the road.

  Suggestions are appreciated.

  John

  Posted 8 years ago #

• Jim Matthews Administrator

  Hi,

  Could you try connecting to one of the sites, and then choose Fetch Transcript from the Window menu and post the contents? I'll see what I can figure out.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 8 years ago #

• JohnRte66 Member

  Hi Jim,

  Sure. Here's the transcript from an attempt I just made (unsuccessful) from my iMac in my home office. (BTW, the error message reads: "An FTP connection to 'ftp.burnescreative.com' could not be opened because the FTP server dropped the connection."

  John

  Fetch 5.7.4 (5H1367) Intel (Web Store) running on Mac OS X 10.9.5 (13F34) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH55001-W9N3-7BCT T
  Connecting to ftp.burnescreative.com port 21 (Mac OS X firewall is allowing connections) (1/6/15, 3:05 PM)
  Connected to 70.85.16.33 port 21 (1/6/15, 3:05 PM)
  An FTP connection to “ftp.burnescreative.com” could not be opened because the FTP server dropped the connection. (Try again, or contact the server administrator to verify that the server is running.)
  Update check skipped at 1/6/15, 3:07 PM (next check after 1/13/15, 8:59 PM)

  Posted 8 years ago #

• Jim Matthews Administrator

  It certainly appears to be a problem with your home office Internet connection. Have you tried restarting your cable modem and any router or wireless gateway you use to connect your iMac to Time Warner? That is one thing I would try.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 8 years ago #

• JohnRte66 Member

  Hi Jim,

  Thanks for your advice. I've isolated the problem, and am working to fix it.

  1. It is in my office.
  2. It's my Airport Extreme/Time Capsule.

  I removed my iMac's ethernet connection from the Airport/Time Capsule and plugged it directly into my modem (and turned off the iMac's wi-fi function). Works just fine; Fetch connects as it should.

  So apparently Apple must have slipped an Airport software update past me a few weeks ago. The Airport firewall must have been changed, or at least that's my next pursuit, to figure out what changed.

  I'm going into detail because other Mac people might be having the same problem.

  When I sort that out, I'll post my solution here.

  John

  Posted 8 years ago #

• Jim Matthews Administrator

  Thanks for the update -- I'll be curious to hear what you discover.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 8 years ago #