Fetch Softworks

swirling colored cursor when I drag fetch window down (5 posts)

• Started 17 years ago by merlinfetch
• Latest reply 17 years ago from Scott McGuire

• merlinfetch Member

  This causes me to have to force quit fetch.
  Happens every time I try to drag the fetch window but it is frozen and won't drag. Rest of Mac seems normal. Have to force quit only Fetch.

  fetch 5.1.1 does the same. Using Mac 10.4.7

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi,

  We're sorry you're having troubles with Fetch. We'd like some more information to help us investigate the problem.

  When you say "drag the window down," which Fetch window do you mean - the New Connection window? Or the file list window?

  Do you mean you're just moving the window, or you're trying to resize the window?

  And finally, have you tried restarting the computer to see if the problem goes away?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• merlinfetch Member

  Thanks Scott.
  To re produce fault every time:
  Quit Fetch. Open from Dock. After "New Connection" , when file list opens , resize window from bottom right hand corner. Usually down and up a few times will create fault. Try also missing corner in between. As if trying to grab corner adjuster. Swirling will start and not stop unless you then move cursor to desktop or elsewhere. Move cursor to window it starts again. Cursor shows endless thinking.

  Posted 17 years ago #

• merlinfetch Member

  Continued: Force Quit is only solution. Happens every time you follow this procedure even if re started. Now have OS 10.4.8 but still happens. Have 2 GHz Intel Core Duo Imac with 2 GB Memory.

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi,

  Thanks for the detailed instructions. Unfortunately I cannot duplicate it here, and this is not a problem we've heard of before, so I don't have a solution for you right now.

  If you're willing, could you gather some more information for us so we can try to figure out what is going on? We'd like a "sample" of Fetch when it's showing the rainbow cursor - this will tell us where in the code it's stuck.

  Once Fetch starts showing the rainbow cursor, do the following:

  1) Run Activity Monitor (in the Utilities folder inside the Applications folder)
  2) Choose Window > Activity Monitor
  3) Find Fetch in the list of processes (you can type Fetch into the "Filter" field to show only Fetch)
  4) Select the Fetch entry, and click the Inspect button
  5) In the new window that appears, click the Sample button
  6) Click Save... to save the sample
  7) Send the saved file, along with a short description of your problem, to us at: bugs at fetchsoftworks.com

  Thanks, and let us know if you have any questions about the instructions above.

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #