Fetch Softworks

"system cannot find the path specified" (12 posts)

• Started 16 years ago by Revitt
• Latest reply 16 years ago from Scott McGuire

• Revitt Member

  After uploading new stuff to my website, I am now getting this message when I try to go to the website! I feel stupid as I deleted what I thought was my old site information from the Fetch FTP cache (because the site kept going to the old information, not the new) and then put the other stuff in a folder one the cache so that it wouldn't interfere etc. So now my site won't work. Do I need to download the FTP again? Or what? I am totally frustrated as I've spent all day trying to solve it!!!!

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  We're sorry to hear you're having problems. We'd like some more information in order to help you.

  Are you geting this error from a web browser, or from Fetch?

  Could you please tell use the address (URL) of your website? We'll take a look and see if we can figure out what the problem is.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• Revitt Member

  Hi Scott,

  Thanks for getting back to me so quickly. My web address is www.bevil.com.au - but if you want a number I don't know how to get that. I'm getting the error from a web browser, Safari I suppose, sorry, I'm an artist not a computer wizz.

  As I said, I put the stuff (in the cache in the dialogue box before pressing the 'Put' button and attaching the folder to upload) into a folder so it is still in this folder, which I open but cannot get rid of so maybe it is shielding the info from the path to what it is supposed to do - I have no idea if what I'm saying here makes sense to you, sorry.

  Thanks

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  Thanks for the additional information.

  When I go to your website address (that was exactly what I wanted, no numbers necessary, thanks), I get a somewhat different error: "This Virtual Directory does not allow contents to be listed."

  Anyway, I think your analysis is probably correct - your website stuff is inside a folder it shouldn't be in, and that's preventing your web server from displaying it properly.

  There are two folder "concerns" when uploading.

  First, some web servers require that webpages be uploaded to a special folder, such as one named "public_html," "www," or "htdocs" - the exact name of the folder will depend on your server. (Usually you do not need to create this folder, it will already exist.) If this is the case with your server, you need to open that folder so that its contents are displayed in the Fetch window before uploading. (Note that if you've removed the old website, the folder on the server may be empty.)

  Next, if all of your website pages are inside a folder on your Macintosh, usually you want to upload the contents of the folder, but not the folder itself, in order for your website to work correctly. While it's simpler to just select a folder in Fetch's Put dialog, it's unfortunately often not the right thing. Instead, in the Put dialog, you should open up the folder, and then select all of its contents (you can use shift-click or command-click to select multiple files and folders) and then press the Put button, in order to upload just the contents.

  Please let us know if either of these pieces of advice help or not. If not, I'll try to gather some more information to help straighten it out.

  What program are you using to create your website?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• Revitt Member

  Hi Scott,

  Hey, that was quick.

  Mmmm, I understand the second "folder" issue, and I think I'm ok there. So, it's either the deletion of some things that I made in the Fetch cache (which I can't retrieve -so how do I overcome this if as you say "if you've removed the old website, the folder on the server may be empty"?) OR maybe I've unwittingly deleted the connection to the "special folder" that you mentioned - how do I overcome this?

  OR it's the folder I put all of the other stuff in the cache into; and even though I open this folder and everything is displayed, I can't actually get rid of the 'folder' itself, if you see what I mean, is that important?

  Thanks for your patience, Scott; I should say that until I started messing about with things yesterday I have always been totally satisfied with Fetch, having had no problems with developing my site etc. By the way, I use Apple's iWeb to develop the site.

  Looking forward to hearing from you, I have the day as it's morning here in Oz.

  Thanks
  Revitt

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Revitt,

  First, I'd like to clarify some terminology, just so we're sure we're talking about the same thing.

  There is no "Fetch cache." Fetch is not holding on to your files; it merely transfers them from one computer to another. It takes files from a location on your hard drive and sends them over the Internet to the server. The files and folders that you see listed in the Fetch transfer windows are files and folders stored on the web server; if you remove files from the Fetch file listing, you are deleting them from the server.

  The files displayed in the Put dialog after you click the Put button in Fetch are files on your Macintosh; they are the same ones you see in the Finder, just listed in a somewhat different fashion.

  I don't think you would be able to delete the folder that files need to go in on your website; usually the folks who set up the webserver make that folder undeletable. My guess is your files are going into the wrong folder.

  If you could please do the following, it may help me understand the location of files on your server and where the problem might be.

  * Quit Fetch.
  * Open Fetch again.
  * Connect to your server.
  * Then choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• Revitt Member

  Hi Scott,

  Thanks for your incredibly rapid reply. Here's it is:

  PWD
  257 "/saved stuff" is current directory.
  QUIT
  221 Goodbye!
  Connecting to esvc001931.wic001ty.server-web.com port 21 (OS X firewall is on) (14/9/07 10:22:23 AM)
  Connected to 203.147.136.133 port 21 (14/9/07 10:22:23 AM)
  220 Net Administration Divisions FTP Server Ready...
  USER vs227860
  331 User name okay, need password.
  PASS
  230 User logged in, proceed.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is current directory.
  MACB ENABLE
  500 'MACB': command not understood.
  PWD
  257 "/" is current directory.
  TYPE A
  200 Type set to A.
  PASV
  227 Entering Passive Mode (203,147,136,133,39,35)
  LIST -al
  150 Opening ASCII mode data connection for /bin/ls.
  drw-rw-rw- 1 user group 0 Sep 13 16:05 .
  drw-rw-rw- 1 user group 0 Sep 13 16:05 ..
  drw-rw-rw- 1 user group 0 Sep 13 16:46 saved stuff
  226 Transfer complete.

  Regards

  Revitt

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Revitt,

  Thanks for the transcript.

  What is in the "saved stuff" folder on the server? Is that the folder where your webpages are? Or are you using that folder for some other purpose?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• Revitt Member

  Good morning Scott,

  In the 'saved stuff' is the following:
  folder 'errormsg'
  folder 'ftp'
  folder 'index'
  page 'index.html'
  folder 'site'
  folder 'ssl'
  page 'whucp.htm'

  I simply clicked on the "new folder" on the bottom left of the fetch ftp window and I can't find any way to get rid of it - all I can do is open it and then 'PUT' but it doesn't work. Is this the problem?

  Revitt

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Revitt,

  The "New Folder" button in the Put window of Fetch creates a New folder on your Macintosh.

  Did you know that you can upload files by dragging them from your Macintosh to the Fetch window? I think maybe doing that will remove some of the confusion here.

  Please try the following:

  (1) Close any open Fetch window.
  (2) Connect to your server. This will open a Fetch transfer window - the one that has a toolbar with icons at the top of it, and a list of files and folders inside it.
  (3) On your Macintosh, using the Finder, find the folder containing your webpages that you created by using "Publish to Folder" in iWeb.
  (4) Open the folder containing the files created by iWeb. One of them should be an index.html file.
  (5) Drag the index.html file from the Finder window to the Fetch transfer window. (You may need to rearrange your windows a little to accomplish this.)

  What happens, or if you encountered a problem with one of the steps above, which step had a problem?

  Thanks,

  Scott McGuire
  Fetch Softworks

  [This message has been edited by ScottMcGuire (edited 09-14-2007).]

  Posted 16 years ago #

• Revitt Member

  G'day Scott,

  IT WORKED!!!!! I obviously didn't understand what the ftp was doing, so just muddled around until you managed to decypher my ramblings.

  Scott, I would just like to say how working with you on my problem has been such totally positive experience. If the rest of the IT world was as brilliant, and as patient, as you and your company the world would be that much nicer a place to live in.

  Thanks for everything.

  Revitt

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Revitt,

  You're very welcome, and thanks for the kind words.

  I'm glad those directions worked, and that your site is up and running!

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #