There is a circle and a line through my fetch icon

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Howie Member

I tried to launch my old fetch even with the circle and a line through it and a window opens that states. "You need to upgrade contact fetch" So I went to the fetch website and filled in the form for my serial number. Then fetch sent me a link to download the fetch app. I downloaded it and i clicked the download to install it. the downloaded installer also has a circle and a line through the icon. When i drag it to my application folder it goes in the folder but when I click it it states the same thing that I need to upgrade? So what do I do?

Posted 3 years ago #
Jim Matthews Administrator

Hi,

It sounds like you are running macOS 10.15 Catalina. I'm not sure why the download link was for a version of Fetch that doesn't work on Catalina; you should try this link:

https://fetchsoftworks.com/fetch/download/latest

Thanks,

Jim Matthews
Fetch Softworks

Posted 3 years ago #