Fetch Softworks

These settings cannot be used because you do not have permission to save a file there. (11 posts)

• Started 13 years ago by lnardoza
• Latest reply 13 years ago from rastanot

• lnardoza Member

  That is the warning message I get when I start up Fetch 5.5.

  then it says: Try changing the permissions of the destination folder, or saving to a different folder.

  But I haven't even entered in information to upload.

  Please help asap.
  I have to get a file to a vendor.
  Thanks!
  Lnardoza

  Posted 13 years ago #

• lnardoza Member

  i figured it out. my default was on an old client address.

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi,

  We're glad you got it working, but I wanted to let you know that this error message may indicate a problem with the Mac OS X keychain, which Fetch uses to securely store the passwords for your shortcuts and recent connections.

  You may want to follow these instructions to repair any potential problems:

  * Quit Fetch, if it's running.
  * Open the Keychain Access application, which is in the Utilities folder inside your Applications folder.
  * Go to the Keychain Access menu, and choose Preferences.
  * Click on the "First Aid" tab.
  * Make sure both "Synchronize login keychain password" and "Set login keychain as default" are checked.
  * Then go to the Keychain Access menu, and choose Keychain First Aid.
  * In the password field of the Keychain First Aid window, enter your Mac OS X admin password (this should be the same as your Mac OS X login password).
  * Click the Repair radio button.
  * Click the Start button.
  * Once it's done, close the Keychain First Aid window.
  * Restart your Macintosh.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• jdelong Member

  THANK YOU!!! Repairing the Keychain did the trick.

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi jdelong,

  You're welcome!

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• lnardoza Member

  If you didn't receive my original response email, I want to thank you for this advise. Everything is now working fine.

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi lnardoza,

  You're welcome, and we're glad to hear that everything is fine.

  Please let us know if we can be of further assistance.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• lnardoza Member

  It looks like my problem helped someone else!! COOL.
  thanks again

  Posted 13 years ago #

• David Member

  Just to mention that after restoring from a Time Machine backup (my laptop was stolen) I faced this issue and repairing the keychain fixed it. Could I suggest that you consider mentioning something about the keychain in the dialog box since that's the most likely cause, and maybe even give a link to open the Keychain access application to help users?

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi David,

  Thanks for the feedback. While this error message can result from other problems, it's true that keychain issues are the most likely source. I have filed a ticket in our bug database to consider if we can improve the error message.

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• rastanot Member

  Thank you! Repairing the keychain fixed my problem too!

  Posted 13 years ago #