Fetch Softworks

Trouble downloading with Fetch (6 posts)

• Started 16 years ago by Mark Bruno
• Latest reply 16 years ago from Scott McGuire

• Mark Bruno Member

  I'm not sure what additional info you all would need, but I am currently running the latest version of Fetch on a Mac with Leopard 10.5.1.

  My problem is that, all of a sudden, I can no longer download files from my work server. Fetch can connect to the server and begins to download the files but then after a few moments everything stalls and the file will not continue to download.

  Nothing has changed on the server end so I'm kind of at a loss.

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Mark,

  If you could send us the transcript of a failed attempt to download, we will take a look and see if we have any suggestions for you. To do this:

  * Quit Fetch, if it's running.
  * Open Fetch again.
  * Connect to your server.
  * Try downloading again.
  * Once the download has stalled for over 30 seconds, choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message.

  We'll take a look and see if we have any ideas.

  The usual cause of this sort of problem is a problem on the server. However, it's possible that some change in the network or routers at your end or the server could be causing a problem.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• Mark Bruno Member

  Sorry its gotten so long to get back to you, Scott. Here is a transcript:

  03-20-08 08:55AM <dir> TW_04_08_PAGES
  226 Transfer complete.
  CWD TW_04_08_PAGES
  250 CWD command successful.
  PWD
  257 "/TW_Bin3/01TWPages/TW_04_08_PAGES" is current directory.
  PASV
  227 Entering Passive Mode (65,43,74,238,5,221).
  Making data connection to 65.43.74.238 port 1501
  LIST -al
  125 Data connection already open; Transfer starting.
  03-18-08 11:55AM 6148 .DS_Store
  03-19-08 10:06AM <dir> 04_08_pages_to_mark
  03-19-08 04:12PM 2860032 tw04_08_pgs_08_15.qxd
  03-18-08 11:56AM 5668864 tw04_08_pgs_58_61.qxd
  03-19-08 09:10AM 2686976 tw04_pgs_01.qxd
  03-20-08 08:55AM 1950720 tw04_pgs_16_23.qxd
  03-19-08 09:04AM 1763328 tw04_pgs_24_31.qxd
  226 Transfer complete.
  TYPE I
  200 Type set to I.
  SIZE tw04_08_pgs_58_61.qxd
  213 5668864
  MDTM tw04_08_pgs_58_61.qxd
  213 20080318165627
  PASV
  227 Entering Passive Mode (65,43,74,238,5,222).
  Making data connection to 65.43.74.238 port 1502
  RETR tw04_08_pgs_58_61.qxd
  125 Data connection already open; Transfer starting.

  The weird thing is, Fetch works fine when downloading things such as Word documents and image files. The problem seems to be when we're trying to download files that have been created in Quark Xpress 6.5.

  Hope this helps!

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Mark,

  Thanks for the transcript.

  Originally you said you cannot download files from your work server; this time you say it's usually Quark XPress files that are the problem Can you download Word and image files from that server successfully?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• Mark Bruno Member

  Scott:

  Yeah, it seems that it's only Quark 6.5 files that are giving us problems when trying to download from the server.

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Mark,

  Have you tried downloading one of the Quark files using the command-line FTP client? We'd be interested in hearing if that works or not. That will tell us if this is a Fetch problem, or a problem elsewhere.

  Here's what to do:

  * Open the Applications folder.
  * Open the Utilities folder.
  * Open the Terminal application.
  * At the prompt, type:

  ftp your-server-address

  * Replace "your-server-address" with the hostname (or IP address) for your server.
  * And then press the Return key.
  * Then the command-line ftp client will prompt you for "Name:"; type your username and press the Return key.
  * Then you will be prompted to enter your password; enter your password and press the Return key. (The letters you type won't appear on the screen, for privacy.)
  * You should get a response from the server at this point. * Type "cd folder-name" to change folders (directories), and "ls" to get a list of files in a folder, in the command-line ftp client. (Type both without quotes.)
  * Then type "get filename" (without quotes) to try downloading a file.
  * You can exit the command-line ftp client by typing "quit" (without the quotes).

  Let us know if that works or not, or if you have questions about the above.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #