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Trouble uploading website (10 posts)

  • Started 10 years ago by naomi
  • Latest reply 10 years ago from Scott McGuire
  • naomi Member

    HI
    this is my first time on this forum. I don't know much about fetch but can't seem to figure out what is wrong. i have created my site on iweb and uplaoding using fetch. Usually it has been working well . this time I made some upgrades to my site then tried to upload the site again. i keep getting the message that a file already exists and server responded with Can't create directory file already exists. Each time I try it its a different file that it referes to but the same message. It say see fetch transcripts, but i don't understand what the information in the transcript actually means.

    I recently bought a new imac and transfered all my applications across from the old imac computer. I have fetch 5.2 . Do i need to upgrade. Can fetch operate on both machines ?

    Posted 10 years ago #

  • Scott McGuire Administrator

    Hi,

    Yes, Fetch can operate on both machines. Fetch 5.2.1 is the latest version, you can update to it for free.

    But I do not believe that your problem is related to the version of Fetch you're using; it sounds like it may be a server problem.

    We'd like to see the transcript so we can figure out exactly what is going on.

    Could you please do the following?

    * Quit Fetch, if it's running.
    * Open Fetch again.
    * Connect to your server.
    * Try uploading again.
    * After you get the error, choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 10 years ago #

  • naomi Member

    HI Scott

    thank you for your reply. I deleted all old files on fetch and started from scrtach but the same thing happened .
    here is some of the transcript that seems to relate to the problem. i couldn't copy the whole lot . it was just huge and keeep going bak to the start once i got to the end of the pages . there seemed to be no end to amount of transcript written . Its keeps referring to the file volcanic pallete, which is a picture on my site. But it had referred to same problem with another picture tunnel creek earlier.

    When i look at my site from the published files before they are uplaoded , everything looks fine, . i really hope you can help.

    many thanks .

    257 "/Paintings_For_Sale_files/Media/Two Cooks" is your current location
    PORT 192,168,0,6,193,236
    200 PORT command successful
    STOR micro.jpg
    150 Connecting to port 33778
    226-File successfully transferred
    226 0.561 seconds (measured here), 6.74 Kbytes per second
    Transfer of micro.jpg (3,871 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/10/07 2:17:12 PM
    PORT 192,168,0,6,193,237
    200 PORT command successful
    STOR thumb.jpg
    150 Connecting to port 33452
    226-File successfully transferred
    226 1.098 seconds (measured here), 12.10 Kbytes per second
    Transfer of thumb.jpg (13,608 bytes, 13,608 bytes/sec, 0:01 elapsed) completed at 6/10/07 2:17:14 PM
    PORT 192,168,0,6,193,238
    200 PORT command successful
    STOR Two Cooks.jpg
    150 Connecting to port 33809
    226-File successfully transferred
    226 1.432 seconds (measured here), 17.41 Kbytes per second
    Transfer of Two Cooks.jpg (25,535 bytes, 25,535 bytes/sec, 0:01 elapsed) completed at 6/10/07 2:17:17 PM
    CWD /Paintings_For_Sale_files/Media
    250 OK. Current directory is /Paintings_For_Sale_files/Media
    CWD Volcanic Palette lr
    550 Can't change directory to Volcanic Palette lr : No such file or directory
    MKD Volcanic Palette lr
    257 "Volcanic Palette lr_" : The directory was successfully created
    CWD Volcanic Palette lr
    550 Can't change directory to Volcanic Palette lr : No such file or directory
    MKD Volcanic Palette lr
    550 Can't create directory: File exists
    ftp_mkdir: 2,-30000 (state == RPUT_MAKING_DIR)
    PWD
    257 "/Paintings_For_Sale_files/Media" is your current location
    TYPE A
    200 TYPE is now ASCII
    PORT 192,168,0,6,193,239
    200 PORT command successful
    LIST -al
    150 Connecting to port 33414
    drwxr-xr-x 47 2780 520 4096 Oct 5 23:17 .
    drwxr-xr-x 3 2780 520 4096 Oct 5 23:11 ..
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:11 Back Lane Bangkok lr
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:11 Bird Bath
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:12 Bridgetown
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:12 Craters of the Moon Taupo lr
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:12 Deli Flowers
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:12 Emerald Pool LR
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:12 Floating on Dreams
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:13 Fruit of the Spirit lr
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:13 Gondola Ride
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:13 Kangaroos at the Watering Hole
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:13 Lava Poolslr
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:14 Life
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:14 Memories 2
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:14 Naidoc poster 2 2007
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:14 Orchids in Bloom lr
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:14 Out on a Limb lr
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:14 Perth 87
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:14 Platinum Lilies
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:14 Pond Essence
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:15 Rainbow Dawn
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:15 Resting
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:15 Roots of Time
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:15 Rose Garden
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:15 Saviour lr
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:15 Soi Siaat
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:16 Steaming Vegetation lr
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:16 Still Waters
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:16 Taking a break lr
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:16 The Pinacles
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:16 The Road Home
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:16 Tongarrio River lr
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:17 Tropical Bloom
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:17 Tulips
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:17 Two Cooks
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:17 Volcanic Palette lr_
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:11 bangkok cityof angels
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:11 blue mood
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:12 bowl of fruit
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:12 buddah in the lillies 1
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:12 father son holy spirit
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:13 gardenias
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:13 golden elephant 1
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:13 kin and country edited
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:15 pond reflections 1
    drwxr-xr-x 2 2780 520 4096 Oct 5 23:16 sunlight glimpses lr
    226-Options: -a -l
    226 47 matches total
    PWD
    257 "/Paintings_For_Sale_files/Media" is your current location
    PWD
    257 "/Paintings_For_Sale_files/Media" is your current location
    PWD
    257 "/Paintings_For_Sale_files/Media" is your current location
    PWD
    257 "/Paintings_For_Sale_files/Media" is your current location
    PWD
    257 "/Paintings_For_Sale_files/Media" is your current location
    PWD
    257 "/Paintings_For_Sale_files/Media" is your current location
    PWD
    257 "/Paintings_For_Sale_files/Media" is your current location

    Posted 10 years ago #

  • Scott McGuire Administrator

    Hi,

    It looks like the problem is that Fetch is trying to upload a folder "Volcanic Palette lr", which has a space at the end of its name. That is, its name is not just "Volcanic Palette lr" but "Volcanic Palette lr(space)".

    Some servers get confused when there is a dangling space at the end of a name; yours appears to be one of them. When Fetch asked the server to create a copy of the folder, the server creates one called "Volcanic Palette lr_", that is, it replaced the space with an underscore. But Fetch is still trying to find the folder with a space at the end of it, because it doesn't realize the server unexpectedly changed the name. The result is an error.

    The best solution to this problem is to remove the space from the end of the name of the folder. You said you were using iWeb; so I assume this folder is being created by iWeb when you pubilsh the website to a folder. So you should find the page, file, or links named "Volcanic Palette lr" in iWeb and make sure there is not a space at the end of them. Then re-publish the site and try uploading again.

    If, after you fix that, you run into the same problem again, you should see what name the transcript is giving an error on, and make sure there are no spaces at the end of it.

    Please let us know if you have more questions.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 10 years ago #

  • naomi Member

    HI Scott

    thanks you for that . i did that and tried to reload. Now i Have the message
    fetch could not put file dscn3114 because there was a time out waiting for tthe server to establish an active data connection. Local firewall might be blocking active mode port . try checking passive mode tranfer in general section in preferences.

    this box is already ticked. Tried again and same response.
    I have norton running . IS that a problem???
    I can't see anywhere in fetch where you turn off a fire wall.

    This is so frustrating as i just don't know what i'm doing wrong as everything worked well before. Can it be the new computer?
    thanks getting desperate!!!

    Posted 10 years ago #

  • Scott McGuire Administrator

    Hi,

    It could be that you had a temporary server problem. Did you try uploading again after getting the error?

    The firewall is a Mac OS X setting, not a Fetch setting.

    You could check and see if it is on, and try turning it off and seeing if it helps. To do this:

    * Go to the Mac OS X System Preferences.
    * Click the Sharing icon.
    * Click the Firewall tab.
    * Click the Stop button if it says "Firewall On."
    * Then try uploading again.

    If it says "Firewall Off," then the Mac OS X firewall was not on.

    The Norton software could also possibly be running a firewall as well. We're not familiar with that software, so you will have to check the Norton manual or help to find out how to check for it and disable it.

    Let us know how if this helps.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 10 years ago #

  • naomi Member

    HI Scott

    My firewall was not turned on. So that was not an issue.
    I tried to upload again and SUCESSS!!!! It worked perfectly!!!!
    I don't think norton has any relation to it.

    But I still don't know if I did something wrong or was it godaddy.com host server. I dread to think if I upgrade my site again and go thru another 5 days of trying to fix something I don't understand , when i think i am doing all the right things.

    But thank you so much for your help and feed back. you are the only person who could suggest any answers to me. I really appreciate the support .

    Can you run fetch and do other things on the computer at the same time?? I think you should be able to , but my husband says turn off all the other applications, eg entourage etc.

    Thanks again for your help.

    Posted 10 years ago #

  • Scott McGuire Administrator

    Hi,

    We're glad to hear you got it uploaded and working.

    Hopefully next time it won't be as difficult, now that you know to look out for spaces after file and page names.

    Yes, it should be fine to use Fetch at the same time as other programs on your computer. I do, all the time!

    The only thing to be aware of is that if are uploading or downloading files while trying to do other things with the Internet, you may notice that the Internet seems slow - that is, getting email or surfing the web may seem slower than usual. That's because Fetch is busy using your Internet connection to move your files, and that takes up most of its time. But reading email or webpages while using Fetch at the same time should be fine, as long as you realize there may be slowdowns.

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 10 years ago #

  • naomi Member

    Hi scott

    I have recieved 3 emails from a new memeber proposing to help me with my question that was posted a while ago and resolved by you .
    the answer is spam that just sends you to a another site to buy a game product. how is this person using this forum to just spam people on it. his name is
    vgszhoutian.
    this needs to stop . i didn't give my name to this forum to be annoyed by other rubbish

    Hope you can do soemthing about this .

    regards

    omikim

    Posted 10 years ago #

  • Scott McGuire Administrator

    Hi omikin,

    We apologize for the spam and the bother.

    Despite our best efforts, sometimes someone will register on the forum and spam random message threads. This was a particularly widespread incident.

    I have banned the user and cleaned up the message board.

    Again, we apologize for this incident.

    Please let us know if you have further concerns.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 10 years ago #

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