Fetch Softworks

Truncated images from FTP transfer (6 posts)

• Started 14 years ago by Rick
• Latest reply 14 years ago from Scott McGuire

• Rick Member

  I am a commercial photo studio, sending image files to a client routinely. I have a problem with image files that become truncated (image is re-arranged/distorted and color skewed).

  This seems to happen with only one client when sending to their FTP server.
  The truncated files occur to both the image files that remain on my computer and to the image files that transfer to my client.
  The corruption is somewhat random - one day's transfer os OK and then the next day's transfer might have 40 - 10% of the files corrupted with the truncation.

  I'm not certain that it is in fact Fetch or the FTP transfer doing this, but from my deductions, it points to this occurance.

  Thank you for your thoughts on this. -Rick

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Rick,

  Just to make sure I understand you correctly, are you saying that after you notice this problem with the uploaded files, you check the original image files on you Mac, and they also exhibit this problem?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Rick Member

  Hi Scott,

  Yes, that's correct.

  Rick

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Rick,

  When uploading, Fetch does not modify the original files on your Mac's hard drive in any way. It only reads them; it does not try to write them. So there really is no way uploading them with Fetch could cause your original files to get corrupted.

  This suggests to me that the files have already corrupted by some step before you try to upload them; so the uploaded copies of course end up corrupted as well, because Fetch uploaded identical copies of the already damaged files. Have you tried checking the files before uploading them to make sure they are okay before you start? (Given that the problem seems somewhat random, you'd need to consistency check the files for several days to be sure of this, it sounds like.)

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Rick Member

  Thanks Scott -

  Yes, it's a mystery. I read something about the depth within the directory that a program has to go might be a problem, but hat was with another application, not Fetch.

  I'll continue to monitor things and try to further deduct where the problem lies.

  Rick

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Rick,

  You're welcome.

  We haven't had any reports of the depth of the directories containing the files to be uploaded causing a problem with Fetch, nor have we encountered any problems relating to that in testing.

  Please let us know if we can be of further assistance, or if you have additional concerns.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #