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Unable to browse certain folders on the server (4 posts)

  • Started 9 years ago by rbarnes
  • Latest reply 9 years ago from rbarnes
  • rbarnes Member

    I'm a site administrator looking for some help on a bizarre problem.

    The user is able to login to the server (SSH Tectia Server) with Fetch (and Dreamweaver) just fine. He can see all the folders he'd expect to see. However, he's unable to browse certain folders, and I can't figure out why. The system returns this error message:
    "Fetch could not open the folder "foldername" because a requested file or folder was not found on the SFTP server. If you entered a file name, folder name, or URL, you may awnt to check its spelling and capitalization. Server responded: "syserr: No such file or directory, file: /foldername"

    When we try to log him in using another program (SSH Secure Shell for the PC), he's able to login and browse those same folders.

    When I log in with my own account in Fetch, I'm able to browse the folders just fine. To test things out, I temporarily made his account a Domain Administrator, and he was also able to browse the folders.

    It seems to be a combination of his account and the Fetch software. I would think it's a permission issue on the server, except that the issue goes away when I use the PC software.

    Any ideas are much appreciated. :)

    Posted 9 years ago #

  • rbarnes Member

    Here's a copy of the Fetch transcript (with some of the directory info removed for security). He's unable to get into "orgs", but able to get into "admissions":
    Fetch 5.3 (5D161) Intel running on Mac OS X 10.4.10 (8R2218) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCHED001-AF19-8FV4 T
    Connecting to gvoos@orgs.unca.edu port 22 (2/21/08 2:50:16 PM)
    SSH2_FXP_INIT 3
    SSH2_FXP_REALPATH 1, .
    /
    SSH2_FXP_STAT 2, /
    SSH2_FXP_OPENDIR 3, /
    SSH2_FXP_READDIR 4
    d--------- 0 0 0 0 Jan 1 1970 _personal/
    d--------- 0 0 0 0 Jan 1 1970 _personal_students/
    drwxrwxrwx 1 0 0 0 Feb 4 20:26 admissions/
    ...
    d--------- 0 0 0 0 Jan 1 1970 conduct/
    ...
    drwxrwxrwx 1 0 0 0 Aug 8 2006 eqi/
    d--------- 0 0 0 0 Jan 1 1970 orgs/
    SSH2_FXP_READDIR 6
    SSH2_FXP_CLOSE 7
    SSH2_FX_OK 7
    SSH2_FXP_REALPATH 8, /orgs
    /_orgs.unca.edu
    SSH2_FXP_STAT 9, /orgs
    SSH2_FX_NO_SUCH_FILE 9
    ftp_cwd: 2,24102 (state == CHANGING_DIR)

    [This message has been edited by rbarnes (edited 02-21-2008).]

    Posted 9 years ago #

  • Jim Matthews Administrator

    Hi,

    It definitely looks like a permission issue. The file listing shows him as having no permissions for that folder:

    d--------- 0 0 0 0 Jan 1 1970 orgs/

    He presumably did have permissions when he was a Domain Administrator.

    So the curious thing is that you can see those folders using SSH Secure Shell. Are you sure that you're using only his account, and that he isn't a Domain Administrator, when you try with that product?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

  • rbarnes Member

    It appears exactly the same in SSH Secure Shell. It looks as though he has no permissions to the directory, when he actually does.

    This issue is somewhat resolved... I was able to create a different virtual-folder that points to the directory he's ultimately trying to get at.

    Thanks anyhow!

    Posted 9 years ago #

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