Fetch Softworks

unable to connect (7 posts)

• Started 18 years ago by kfn
• Latest reply 18 years ago from Kalawahine

• kfn Member

  The dog runs and then times out with the message:
  <ftp connection to "ginger.futuris.net" could not be opened because the connection times out. There might be a problem with your network, or the server might not be responding.> My brother can access this address with no problem from his PC. I am using MAC OS x 10.2.8 and Fetch 5.0.2. I am on trial to see if it works! Thanks..

  Posted 18 years ago #

• Scott McGuire Administrator

  We're sorry you're having problems. Could you choose "Fetch Transcript" from the Window menu and post the contents after you dismiss this error message? This will help us figure out what is going on.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 18 years ago #

• Kalawahine Member

  I'm also having trouble. The server is time warner, who says they no longer support MACs. I've tried the update Fetch 5 and my older version of Fetch 4.

  I vaguely remember something that was a problem when I tried Fetch 4 for the first times and that I had to do something with the preferences and a PASV mode.

  The error I get is "No address could be found for that host name: make sure it is correct and your TCP/IP control panel is set to contact the correct domain server."

  This happens even when I use the "anonymous" or the AOL ftp space.

  What should my preferences and control panel for TCP/IP be?

  Posted 18 years ago #

• Kalawahine Member

  Here is the transcript.
  Fetch 4.0.3 System 0x1039 Serial FETCHFL001-0901-QEQ0 TR
  Connecting to www.asanltr.com port 21 (7/30/05 10:02:48 PM)
  Connecting to ftp.fetchsoftworks.com port 21 (7/30/05 10:05:18 PM)
  Connecting to members.aol.com port 21 (7/30/05 10:05:43 PM)
  Connecting to members.aol.com port 21 (7/30/05 10:06:00 PM)
  Connecting to members.aol.com port 21 (7/30/05 10:08:05 PM)

  Posted 18 years ago #

• Kalawahine Member

  The transcript trying the new Fetch

  Fetch 5.0.2 (5A664) running on Mac OS X 10.3.9 (7W98)
  StuffIt Engine 0x800, StuffIt SDK Version StuffIt version 7.0.3 (StuffIt Features Not Available)
  Expires 07/19/2005 T
  Connecting to www.asanltr.com port 21 (7/30/05 10:10:29 PM)

  Posted 18 years ago #

• Kalawahine Member

  Been reading other posts with same problem.
  No I cannot connect to ftp.fetchworks.com
  I received a slightly diffferent error message, but basically the same thing. Cannot connect because no address could be found with that host name.

  Here is the transcript:
  Fetch 5.0.2 (5A664) running on Mac OS X 10.3.9 (7W98)
  StuffIt Engine 0x800, StuffIt SDK Version StuffIt version 7.0.3 (StuffIt Features Not Available)
  Expires 07/19/2005 T
  Connecting to www.asanltr.com port 21 (7/30/05 10:10:29 PM)
  Update check skipped at 07/30/2005 10:12 PM (next check after 08/03/2005 10:44 AM)
  Connecting to ftp.fetchsoftworks.com port 21 (7/30/05 10:18:38 PM)

  Posted 18 years ago #

• Kalawahine Member

  Duh!!
  Excuse me! I had the internet security set up to prevent outgoing ftp from port 21!!!

  So sorry.

  Posted 18 years ago #