Fetch Softworks

Unable to open Fetch (2 posts)

• Started 9 years ago by Jenna
• Latest reply 9 years ago from Jim Matthews

• Jenna Member

  I was able to use Fetch earlier today, but now when I click on the icon, it does not start.
  I have removed this version, emptied trashed, and re-installed a new version, but the same thing still happens.

  Any suggestions?

  Jenna

  Posted 9 years ago #

• Jim Matthews Administrator

  Hi,

  That's very strange! Could you go to http://fetchsoftworks.com/fetch/feedback and send us your Fetch.log file? To find Fetch.log:

  1) Choose "Go to Folder…" from the Go menu in the Finder
  2) Enter:

  ~/Library/com.fetchsoftworks.Fetch/Logs

  and click Go

  The log file should have information that helps us figure out what is going wrong.

  Thanks,

  Posted 9 years ago #