Fetch Softworks

unexpectedly quit (8 posts)

• Started 18 years ago by bobbydigytel
• Latest reply 18 years ago from Jim Matthews

• bobbydigytel Member

  when i try to install fetch 4.0.3, i get an error message, "application unexpectedly quit, no other applications affected."

  i looked at the other topics similiar to my problem, but i didn't see anything that that helped me. Please help.

  Posted 18 years ago #

• Jim Matthews Administrator

  I would recommend deleting the following files from your Preferences folder:

  Fetch Prefs
  Fetch Cache
  Fetch Shortcuts
  com.fetchsoftworks.Fetch.plist
  com.apple.internetconfig.plist

  Does that help?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 18 years ago #

• bobbydigytel Member

  how do i do that when the application doesn't start?

  can you tell me the steps how

  Posted 18 years ago #

• Jim Matthews Administrator

  You would delete those files in the Finder. Are you running Mac OS X?

  Posted 18 years ago #

• bobbydigytel Member

  yes.

  i'm still learning about macs, i'm more of a pc guy, so, when i go in finder, what next??

  Posted 18 years ago #

• Jim Matthews Administrator

  Next you would click on the house icon to go to your home folder. One of the folders in your home folder is named "Library"; open that one. Inside the Library folder you will find a folder named "Preferences". And inside the Preferences folder you will find the files mentioned above, which you can drag to the Trash.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 18 years ago #

• bobbydigytel Member

  i tried what you recommeneded.

  i did not see any of those items in the prefences folder, any other suggestions??

  please help

  Posted 18 years ago #

• Jim Matthews Administrator

  Do you see any files in the Preferences folder? If so, what are a couple of their names?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 18 years ago #