Fetch Softworks

Unsuccessful installation of 5.7 upgrade (5 posts)

• Started 11 years ago by ABT
• Latest reply 11 years ago from DVF

• ABT Member

  Hi-
  I am on Mac OS 10.6.8, and was unable to install the 5.7 upgrade.
  I dragged the 5.7 icon into the applications folder, said "yes" to the query "replace existing ..", and then got an error message saying - could not complete because of existing file named fetch.
  Suggestions?

  Posted 11 years ago #

• ABT Member

  Hi again -
  WOOPS, I tried it again and it installed fine - it was installer error, I guess!
  Have a good weekend -

  Posted 11 years ago #

• DVF Member

  Trying to upgrade to 5.7.1 I get the following message:

  The operation can’t be completed because some items had to be skipped. For each item, choose File > Get Info, make sure “Locked” is deselected, and then check the Sharing & Permissions section. When you are sure the items are unlocked and not designated as Read Only or No Access, try again.

  I have changed the permission on the old application to read & write for admin, but it still will not upgrade. Any ideas what I'm doing wrong?

  Posted 11 years ago #

• Jim Matthews Administrator

  I'm not sure why this happens, but the usual fix is to drag the old copy of Fetch to the Trash, and then install the new one.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 11 years ago #

• DVF Member

  Thanks, that worked.

  Posted 11 years ago #