Fetch Softworks

Update Permissions (8 posts)

• Started 14 years ago by Richard
• Latest reply 14 years ago from Cindy

• Richard Member

  Just downloaded 5.5.5 for mac, but it won't install over the existing 5.5.1.

  Error message tells me my permissions are not up to date, but I've gone through the entire File/ Get Info/ and updated all permissions, and still no luck.

  Plus, I'm able to upgrade other programs no probs, like the latest MS Word update earlier today.

  Any ideas?

  Thanks -
  Richard

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Richard,

  Please do the following:

  * Open your Applications folder.
  * Drag your current copy of Fetch to the Trash.
  * Then drag the new copy of Fetch to the Applications folder.

  This should fix the problem. Let us know if it doesn't.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Richard Member

  That worked!

  Thanks!

  Posted 14 years ago #

• Cindy Member

  I'm receiving a msg saying Can't create directory: Permission denied.

  I'm sure the password is correct.

  Posted 14 years ago #

• Jim Matthews Administrator

  Hi Cindy,

  It may be that your account does not have permissions to create a folder in that location on the server, or that the folder you are trying to create has a name with special characters that are not allowed. What is the name of the folder?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 14 years ago #

• Cindy Member

  Thanks, still won't work. Just changed the folder name to FOX SELECTS".

  Posted 14 years ago #

• Jim Matthews Administrator

  Hi,

  Have you tried a folder name with no spaces (e.g. FOXSELECTS)?

  If that does not work, please choose "Fetch Transcript" from the Window menu and email the contents of that window to bugs@fetchsoftworks.com. I'll take a look and see what I can figure out.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 14 years ago #

• Cindy Member

  The problem now is that it is not connecting. The icon is running (and it attempts to connect) but it never does. I am using a iMac with Mac OS X 10.6.2. I never had problems on Macs before using Fetch. I'll send the transcript to bugs as you suggest above. Thanks so much.

  Posted 14 years ago #