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Upgraded to version 5.8.1 and now Fetch won't connect to server (3 posts)

  • Started 2 weeks ago by Patty
  • Latest reply 2 weeks ago from Patty
  • Patty Member

    I upgraded my iMac OSX and then upgraded Fetch to v. 5.8.1 (the most recent available) and now it will not connect to the same server I have been using (before the OSX and Fetch) upgrade - and fails on both my Macbook and also my iMac after the upgrade. I re-checked all of my credentials and made sure all the permissions are also correct in preferences. Still won't connect. Error reads: "SFTP connection could not be opened because the connection to the SFTP server could not be established or was lost." Have tried rebooting everything. Nothing changes. Any ideas? Thanks.

    Posted 2 weeks ago #

  • Jim Matthews Administrator

    Hi,

    The next time this happens could you choose "Fetch Transcript" from the Window menu and send me the contents at https://fetchsoftworks.com/fetch/feedback ?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 weeks ago #

  • Patty Member

    Thanks. I sent you the transcript as requested - in the form you sent the link to. I appreciate your help.

    Edited 2 weeks ago #

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