Fetch Softworks

upload hangs then freezes (13 posts)

• Started 19 years ago by bestdill
• Latest reply 19 years ago from Jim Matthews

• bestdill Member

  I have come to wits end with this. I am on a MAC, OS 8.5 with the Fetch3.0.3 software. the only thing that has happened recently (last 45 days) was I changed from dialup to DSL. Things were going along fine until this weekend when, every time I try to upload, the file goes up until it gets to the end of the upload, then it locks up instead of releasing and going back to get the next file. This causes me to have to restart the computer. I force Fetch to quit, it does, then when I go to restart the computer locks up so I manually shut it down to restart. I downloaded the same software in a trial version to see if the software had been compromised, but it does the same thing. I just have no idea. FTP is working remotely via Unix commands, but I can't get it to work from my end on my computers. Any thoughts? I changed settings to passive and it does the same thing. DSL provider says it's not them. I must say that since 1996, Fetch has been flawless for me. This is the first bug I have ever had. But it is confusing as to why or what.
  Thanks,
  Randy

  Posted 19 years ago #

• bestdill Member

  I can not provide a fetch Transcript because when it locks up, I have to force a quit just to get the computer rebooted.
  TIA, RW

  Posted 19 years ago #

• Jim Matthews Administrator

  When it freezes can you close the window, or choose menu commands, or is all of that frozen?

  Also, what model Mac are you using?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 19 years ago #

• bestdill Member

  I'm on a PowerComputing cpu running MAC OS 8.6. Nothing works when it locks up. I have to force Fetch to quit. I have been on my G3 tonight running 4.0.3 fetch and everything seems fine. So it must not be ISP or DSL related. thanks, RW

  Posted 19 years ago #

• Jim Matthews Administrator

  It sounds like a problem with the ethernet chip or board (the Power Mac 7200/90 had a problem like that, but I haven't heard of the Power Computing models having that problem). You might try installing a PCI ethernet card to work around the built-in ethernet.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 19 years ago #

• bestdill Member

  I'm going to try another ftp client and see if it works before going to a PCI card. I do want you to know that Fetch has been a flawless ftp client for me for years and I will continue to use it when ever possible. Thanks for creating such a useful piece of software for the rest of us. And thanks for the time you spend here supporting it.
  Randy

  Posted 19 years ago #

• Jim Matthews Administrator

  Glad to be of help!

  Jim Matthews
  Fetch Softworks

  Posted 19 years ago #

• bestdill Member

  I thought before I went out and spent the money for a PCI card, I'd try a newer version of Fetch. So I read and searched and ended up downloading Fetch_4.0.3.sit. It says it works on the 8.6 operating system. But when i click on it to open it, nothing happens. I see the Stuffit Expander icon flash on the screen but nothing happens. Any clue? I want to keep thinking it's the old version of Fetch I am using and not the connections or computer. I have been on it all night doing everything from large graphics to surfing the web and have had no problems. Maybe the newer version will be the answer if I can figure out how to open it to see. Thanks, randy

  Posted 19 years ago #

• Jim Matthews Administrator

  StuffIt Expander (version 5 or later) should be able to decode that file. I'd try running StuffIt Expander and choosing Expand... from the File menu. It should give you a folder named "Fetch 4.0.3 Folder", with the Fetch 4.0.3 application inside.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 19 years ago #

• KimHowe Member

  Jim,

  I'm having this problem -- seems like a pretty common one, though i've seen no solution.

  my file is about 42 MB, i'm on Mac G4, OS 10.2.8, using Fetch 4.0.3.

  The dog is running, i can stroll through the menus and still use other applications -- but the Fetch wheel is full, 0:00 time left and still it's just hung.

  here's the end of the transcript (deleting and trying to upload):

  DELE SG_TennisBall.mov
  250 DELE command successful.
  DELE SG_TennisBall_color.fla
  250 DELE command successful.
  TYPE I
  200 Type set to I.
  PORT 192,168,0,2,156,191
  200 PORT command successful.
  STOR SG_TennisBall_color.fla
  150 Opening BINARY mode data connection for SG_TennisBall_color.fla.

  thanks for any help.
  kim

  Posted 19 years ago #

• bestdill Member

  I am still in the same boat I was in when I originally posted this. I still use the cpu that has the problem. But Fetch no longer works as it did? I have no clue and miss having my workhorse able to get to the race.

  Randy

  Posted 19 years ago #

• Jim Matthews Administrator

  KimHowe: That's actually a different problem. It's caused by a router bug that disconnects one of Fetch's two connections to the server during long transfers. I've seen cases of this problem with D*Link and Linksys routers.

  When you are in this situation you can click the Stop button and the complete file should be on the server. The only solution to the problem that I know of is to upgrade the router firmware (if the newest firmware fixes the bug) or get a different router that does not have the bug.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 19 years ago #

• Jim Matthews Administrator

  bestdill: Could you post a new topic with more description about the problem you're seeing?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 19 years ago #