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Upload is successful but then uploaded files or folders disappear. (2 posts)

  • Started 3 weeks ago by tthomsen
  • Latest reply 3 weeks ago from Jim Matthews
  • tthomsen Member

    Hello,

    I am trying to upload a folder of images through FTP. The connection is successful and the upload goes all the way through but then disappears if I click out of the window. When I click on "Recent" I can see the folders that were uploaded but when I select one I get the message "Fetch could not open the folder because the ftp server says that the requested item could not be accessed. If you entered a file or folder name or URL, check that it is correct. Server responded: "Can't change directory to <insert my folder name> No such file or directory"

    Below is the transcript -

    Fetch 5.7.7 (5H1795) Intel (Web Store) running on Mac OS X 10.14.5 (18F132) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Expires 9/9/19 T
    Connecting to ftp.photoshelter.com port 21 (Mac OS X firewall is allowing connections) (8/27/19, 5:08 PM)
    Connected to 69.22.188.199 port 21 (8/27/19, 5:08 PM)
    220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
    220-You are user number 216 of 6000 allowed.
    220-Local time is now 20:08. Server port: 21.
    220-This is a private system - No anonymous login
    220 You will be disconnected after 300 minutes of inactivity.
    USER tthomsen
    331 User tthomsen OK. Password required
    PASS
    230-This server supports FXP transfers
    230 OK. Current restricted directory is /
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is your current location
    PWD
    257 "/" is your current location
    TYPE A
    200 TYPE is now ASCII
    PASV
    227 Entering Passive Mode (69,22,188,199,225,77)
    Making data connection to 69.22.188.199 port 57677
    LIST -al
    150 Accepted data connection
    drwxr-xr-x 2 65534 nobody 4096 Aug 27 20:08 .
    drwxr-xr-x 2 65534 nobody 4096 Aug 27 20:08 ..
    226-Options: -a -l◇
    226 2 matches total
    CWD /Los Angeles Hop-On Hop-Off Double-Decker Bus Tour/
    550 Can't change directory to /Los Angeles Hop-On Hop-Off Double-Decker Bus Tour/: No such file or directory
    Fetch could not open the folder “/Los Angeles Hop-On Hop-Off Double-Decker Bus Tour/” because the FTP server says that the requested item could not be accessed. (If you entered a file or folder name or URL, check that it is correct.
    Server responded: “Can't change directory to /Los Angeles Hop-On Hop-Off Double-Decker Bus Tour/: No such file or directory”)
    ftp_cwd: 2,-30006 (state == CHANGING_DIR)
    Update check skipped at 8/27/19, 5:09 PM (next check after 9/2/19, 10:09 PM)
    PWD
    257 "/" is your current location
    PASV
    227 Entering Passive Mode (69,22,188,199,68,14)
    Making data connection to 69.22.188.199 port 17422
    LIST -al
    150 Accepted data connection
    drwxr-xr-x 2 65534 nobody 4096 Aug 27 20:08 .
    drwxr-xr-x 2 65534 nobody 4096 Aug 27 20:08 ..
    226-Options: -a -l◇
    226 2 matches total
    CWD /
    250 OK. Current directory is /
    PWD
    257 "/" is your current location
    PASV
    227 Entering Passive Mode (69,22,188,199,84,50)
    Making data connection to 69.22.188.199 port 21554
    LIST -al
    150 Accepted data connection
    drwxr-xr-x 2 65534 nobody 4096 Aug 27 20:08 .
    drwxr-xr-x 2 65534 nobody 4096 Aug 27 20:08 ..
    226-Options: -a -l◇
    226 2 matches total
    PWD
    257 "/" is your current location
    PASV
    227 Entering Passive Mode (69,22,188,199,134,174)
    Making data connection to 69.22.188.199 port 34478
    LIST -al
    150 Accepted data connection
    drwxr-xr-x 2 65534 nobody 4096 Aug 27 20:08 .
    drwxr-xr-x 2 65534 nobody 4096 Aug 27 20:08 ..
    226-Options: -a -l◇
    226 2 matches total
    PWD
    257 "/" is your current location
    PWD
    257 "/" is your current location
    CWD /Small Group Electric Bicycle Tour of Santa Monica and Venice Beach/
    550 Can't change directory to /Small Group Electric Bicycle Tour of Santa Monica and Venice Beach/: No such file or directory
    Fetch could not open the folder “/Small Group Electric Bicycle Tour of Santa Monica and Venice Beach/” because the FTP server says that the requested item could not be accessed. (If you entered a file or folder name or URL, check that it is correct.
    Server responded: “Can't change directory to /Small Group Electric Bicycle Tour of Santa Monica and Venice Beach/: No such file or directory”)
    ftp_cwd: 2,-30006 (state == CHANGING_DIR)
    PWD
    257 "/" is your current location
    PWD
    257 "/" is your current location
    PWD
    257 "/" is your current location
    PWD
    257 "/" is your current location
    PWD
    257 "/" is your current location
    QUIT
    221-Goodbye. You uploaded 0 and downloaded 0 kbytes.
    221 Logout.
    Connecting to ftp.photoshelter.com port 21 (Mac OS X firewall is allowing connections) (8/27/19, 7:06 PM)
    Connected to 69.22.188.199 port 21 (8/27/19, 7:06 PM)
    220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
    220-You are user number 204 of 6000 allowed.
    220-Local time is now 22:06. Server port: 21.
    220-This is a private system - No anonymous login
    220 You will be disconnected after 300 minutes of inactivity.
    USER tthomsen
    331 User tthomsen OK. Password required
    PASS
    230-This server supports FXP transfers
    230 OK. Current restricted directory is /
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is your current location
    CWD /
    250 OK. Current directory is /
    PWD
    257 "/" is your current location
    CWD /
    250 OK. Current directory is /
    PWD
    257 "/" is your current location
    TYPE A
    200 TYPE is now ASCII
    PASV
    227 Entering Passive Mode (69,22,188,199,161,65)
    Making data connection to 69.22.188.199 port 41281
    LIST -al
    150 Accepted data connection
    drwxr-xr-x 2 65534 nobody 4096 Aug 27 22:06 .
    drwxr-xr-x 2 65534 nobody 4096 Aug 27 22:06 ..
    226-Options: -a -l◇
    226 2 matches total
    CWD /
    250 OK. Current directory is /
    PWD
    257 "/" is your current location
    PASV
    227 Entering Passive Mode (69,22,188,199,60,48)
    Making data connection to 69.22.188.199 port 15408
    LIST -al
    150 Accepted data connection
    drwxr-xr-x 2 65534 nobody 4096 Aug 27 22:06 .
    drwxr-xr-x 2 65534 nobody 4096 Aug 27 22:06 ..
    226-Options: -a -l◇
    226 2 matches total
    CWD /
    250 OK. Current directory is /
    PWD
    257 "/" is your current location
    PASV
    227 Entering Passive Mode (69,22,188,199,162,241)
    Making data connection to 69.22.188.199 port 41713
    LIST -al
    150 Accepted data connection
    drwxr-xr-x 2 65534 nobody 4096 Aug 27 22:06 .
    drwxr-xr-x 2 65534 nobody 4096 Aug 27 22:06 ..
    226-Options: -a -l◇
    226 2 matches total
    PWD
    257 "/" is your current location
    PWD
    257 "/" is your current location
    PWD
    257 "/" is your current location
    PWD
    257 "/" is your current location
    PWD
    257 "/" is your current location
    QUIT
    221-Goodbye. You uploaded 0 and downloaded 0 kbytes.
    221 Logout.
    Connecting to ftp.photoshelter.com port 21 (Mac OS X firewall is allowing connections) (8/27/19, 7:19 PM)
    Connected to 69.22.188.199 port 21 (8/27/19, 7:19 PM)
    220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
    220-You are user number 204 of 6000 allowed.
    220-Local time is now 22:19. Server port: 21.
    220-This is a private system - No anonymous login
    220 You will be disconnected after 300 minutes of inactivity.
    USER tthomsen
    331 User tthomsen OK. Password required
    PASS
    230-This server supports FXP transfers
    230 OK. Current restricted directory is /
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is your current location
    CWD /
    250 OK. Current directory is /
    PWD
    257 "/" is your current location
    CWD /Los Angeles Hop-On Hop-Off Double-Decker Bus Tour/
    550 Can't change directory to /Los Angeles Hop-On Hop-Off Double-Decker Bus Tour/: No such file or directory
    Fetch could not open the folder “/Los Angeles Hop-On Hop-Off Double-Decker Bus Tour/” because the FTP server says that the requested item could not be accessed. (If you entered a file or folder name or URL, check that it is correct.
    Server responded: “Can't change directory to /Los Angeles Hop-On Hop-Off Double-Decker Bus Tour/: No such file or directory”)
    ftp_cwd: 2,-30006 (state == CHANGING_DIR)
    TYPE A
    200 TYPE is now ASCII
    PASV
    227 Entering Passive Mode (69,22,188,199,239,253)
    Making data connection to 69.22.188.199 port 61437
    LIST -al
    150 Accepted data connection
    drwxr-xr-x 2 65534 nobody 4096 Aug 27 22:19 .
    drwxr-xr-x 2 65534 nobody 4096 Aug 27 22:19 ..
    226-Options: -a -l◇
    226 2 matches total
    PWD
    257 "/" is your current location

    Posted 3 weeks ago #

  • Jim Matthews Administrator

    Hi,

    Thanks for reporting this problem, and posting your transcript. The transcript doesn't show any actual uploads, so I'm guessing it's from a later session when you chose the folder names from the Recent toolbar button?

    If you aren't getting any error on the upload my best guess is that the server is moving or deleting your files and folders after you upload them. I would ask Photo Shelter about why that might be happening.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 3 weeks ago #

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